I’m sure you’ve heard by now, that artificial intelligence is coming to Human Resources. Of course, the manifold marketing materials and click baiting content dedicated to this growing, uh, phenomenon are predicated on the assumption that there was actual intelligence in the HR function to begin with.
This point can probably be debated, which brings us to the larger question: why are we talking about AI in HR, anyways?
The fact of the matter is, the problems most endemic to HR, the biggest challenges facing our profession are inherently the holes in even the most sophisticated AI solutions. Whether in reality or in speculative Science Fiction (or somewhere in between, like your provider’s “product roadmap”), true AI is the HR Technology equivalent of tilting at windmills.
Here are 3 reasons why we have at least a small wonder about why this is such a big deal in our industry.
1. Irrational Actors.
Artificial intelligence is engineered to work exclusively as a rational actor; that is, there’s an underlying logic to AI that requires some form of codified, consistent and standardized inputs in order to produce linear and directly correlated outcomes.
As any HR professional, can tell you, there is no such thing as a “rational actor” when you’re dealing with human beings. Take any HR function, like employee relations or performance management (and especially recruitment) and there are literally an infinite amount of variables which preempt rational action, which is why we still struggle so much with process and productivity.
2. The Breakdown of the Bicameral Mind.
For intelligence, artificial or otherwise, to be achieved, cognition must occur – and so far, while we’ve gotten deontology down pat, you can’t ever achieve any sort of simulated neurological functioning without ontology – which, we’re finding out, is much harder to code into our core stacks.
In terms of cognition, AI can achieve the necessary first step of deontology – which, similar to the rule of rational action, is simply the existence of rules which govern both machine learning and its ostensible outcome, which is artificial intelligence – quite easily.
Bots are a great example of this – ask them a question, and they’ll tell you an answer, assuming that you structure the question correctly and that it can access the data necessary to provide a response.
This isn’t so different from Boolean search, only using natural language instead of keywords and a question mark as the main modifier for returning searches, only unlike Boolean, that historic information will automatically inform (and assumedly improve) future results. If this is the future of HR Technology, these capabilities have been available to organizations for almost a decade – or back when “Watson” was just plain old Kenexa (which, by the way, had a killer matching engine that no one used back then, either).
Let’s be clear that deontology is not artificial intelligence, although that seems to be the accepted basis for buzzword usage. Again, intelligence requires cognition, and once deontology is achieved, you’ve got to nail ontology, too.
Ontology is how one deals with and conceives reality – fundamentally, our quest for the meaning of life and reason for our respective existence are both major ontological considerations that even humans haven’t totally figured out.
Human resources obviously still struggle with that “seat at the table” thing because our reality and that of the C Suite are obviously extremely divergent, and it’s that dynamic perspective that makes “artificial intelligence” so unlikely, considering that without a consistent ontology, you can’t ever achieve phenomenology, which is how learning occurs – with or without a machine.
3. All The Feels.
AI cannot possess EI – although it can fake empathy, it can never actually achieve it. And without empathy, HR is basically a back-office backwater that should be replaced with automation, not augmented with AI.
So the next time someone tries to sell you on artificial intelligence, use some real smarts for once and realize that no technology on earth can fix what’s really broken in your HR organization. And real people, not artificial intelligence, are what HR should really be focusing on, not the latest tech trend or BS buzzword.
PS: I’m really excited about AI, and believe that it’s not only achievable, but pretty damn close to being a reality in many instances, business or otherwise.
Just not in a function where friggin’ Oracle and Workday are considered cutting edge solutions, frankly. Let’s start with the small stuff, first – like figuring that whole “system of record” thing out.
Editor’s Note: The author has no background in any of this stuff and this is probably mostly speculative, but we hope he sounds as smart as he thinks he is using words about “phenomenology.”
Matt Charney is the Executive Editor of Recruiting Daily. Follow him on Twitter @MattCharney or connect with him on LinkedIn.
From disastrous spelling errors to weird confessions, we’ve each gathered a ton of candidate mistakes to make you laugh and probably cringe, too.
Even on the worst days in recruiting, candidates still keep us laughing. Whether it’s a spelling error or atrocious behavior, they keep us on our toes regardless of our years of experience. From disastrous spelling errors to weird confessions, we’ve each gathered a ton of great stories to tell at happy hour from all of these awkward mishaps.
These stories aren’t often told. We try to focus on the “big wins” and case studies. We talk about purple squirrels and top talent which, frankly, aren’t nearly as entertaining or as frequent as these funny and sometimes awkward moments.
Most of the time here at RecruitingDaily, we want to teach you a lesson, coach you through an experience or provide advice that doesn’t follow the status quo. Today, we just want to make you laugh so we reached out to our audience to find the best of the worst candidate experiences. Not from the candidates perspective, but our own.
Too Funny To Unfriend: 8 Candidate Mistakes
1 . Pays attention to “detale” and “climb up the corporate ‘latter'”
2. Hobbies include Netflix and Chill.
3. Full blown cursive font…
4. A programmer listed “Scissoring” as a skill. Apparently it was from decades-past work in dog grooming?
5. Specialties: Supervising and Killing.
6. Let’s just say he must have confused his Ashley Madison email with his real email.
7. “Enjoys being mentally challenged”
8. Found on a financial executive’s resume: “Professional clown”. At least it was in the Other Experience section?
I’m convinced Goldilocks and the three bears was written by a recruiter, or at least someone who was hiring. Perhaps it was the metaphor the early recruiters used in early pitch meetings to explain their magic formula. “From porridge, to chairs to beds, Goldilocks is just looking for the ‘perfect’ one and we can find it,” they’d say.
If you’ve been doing this long enough, you probably agree when I say that whole idea of “perfect” is still a bit crazy to me. I mean, “perfect” isn’t a real thing in the world of people, persuasions and preferences. But none the less, hiring managers became convinced that Goldilocks recruiting exists and that perfect was always available, accessible and interested in taking a new job.
Take this all too familiar scenario. You think you’ve found that perfect candidate for a position. She’s got a well-rounded skillset and her personality is a great match for the team. You extend an offer only to find out she’s been offered a job with another employer — and she’s accepting it. Once you’ve chosen a candidate, having them pick a competitor is always a letdown (especially given the time, effort, and money your team put into recruiting for retention).
Here’s the harsh reality: If a candidate is the right fit for your team, chances are they are also a desirable match for another company. Unlike the fairytale world, you can’t be comforted by another bowl of porridge or happily ever after. As a recruiter, I had to quickly evaluate where I was losing people and why. While yes, there’s a story for everything – the bottom line is that the responsibility was on me to make them choose us.
I know I’m not alone in this. I’ve talked to a ton of recruiters who are self-reflecting because of a “rut.” If you’re having trouble finding high quality candidates, or you attract plenty of them but can’t seem to reel them in, it’s time to take a hard look at the way you’re recruiting and treating talent. I did, and here’s what I figured out.
The Interview: Not Too Cold
Candidates understand that applying and interviewing for a position can be a lengthy process — to a point. While having a panel interview, written test, and one-on-one interview are entirely reasonable if they specifically test skills related to the job, what isn’t reasonable is spreading these out over the course of several months. As a recruiter, we have to remember that a candidate’s time is valuable too. People do not have the time (or patience) to wait out an entire bureaucratic hiring process or they may be snatched by a competitor in the meantime.
It is often in both an employee’s and an employer’s best interest to move a hiring process along as quickly as possible — though, not too quickly. At the opposite end of the spectrum is the job where the hiring process wraps up within the week (you know what I’m talking about; we’ve all experienced it). While it might sound dreamy for those of you suffering from bureaucratic stalls now, this doesn’t give employers time to fully assess the qualities of a candidate, nor does it give the interviewee any time to reflect on your company and the opportunity.
Don’t eliminate the recruitment process all together just because it may be faster and less expensive. Panicked, rushed recruiting won’t result in a great hire. The most important change you can make is simply adding transparency into the mix. Start sharing the steps of the interview process in the job ad and keep reiterating next steps when you connect with the candidate. This will alleviate anxiousness and allow the best ones to get excited for the journey ahead.
Sourcing: Not Too Hot
From LinkedIn to sponsored Facebook ads, there are more methods recruiters are using to try to catch the eye of top talent than I can list. Sometimes they work, and other times they don’t. It’s these “other times” that should stand out as a red flag to you. As a recruiter, part of your job is to figure out where to allot the company’s time and money — and your resources are certainly not best spent reaching out to an uninterested audience.
Before running any recruitment campaign, sit down with your team and think: who will this position appeal to? What kind of people are we looking to hire? What level of their career are they at? Some people like to call these talent personas. Whatever you call them, by the end of your team meeting, you should have a target audience for your position: the level of education they have, their age, where they go to find job opportunities, and the workplace benefits that may appeal to them. Using this new wealth of knowledge, target your job ad. Determining your target audience can also inform which networking events and conferences you attend to scope out talent. This isn’t to say the assumptions you make about your candidate group are always correct, but it’s safe to say most applicants will follow specific demographic trends.
It’s not only important to think before you leap into a pool of candidates — but also after you leap. It’s just as crucial to analyze your efforts after a recruitment campaign has ended and the position has been filled. You don’t do a test on anything without assessing the results to find out what worked and didn’t work. So, why would you run your hiring process without a similar system of evaluation? Most online job sites will show analytics of how many candidates viewed and applied for a position through that platform. This data is here to help. If a number is particularly low, reconsider sharing job ads through that platform, especially if you have to pay to post.
Evaluation doesn’t just apply to job ads. You can get the most valuable and direct feedback from new hires by asking them to fill out an anonymous survey (if your survey pool is large enough) to ask them about the recruitment process, and what convinced them to join your company. Request constructive criticism about the recruitment process.
Just Right: The Human Touch
If you’ve been recruiting for large companies or clients, you’re probably familiar with the bot strategy. Bots crawl through cover letters and resumes in order to pull applications that fit a pre-specified list of characteristics and experiences. While these bots certainly save time, you risk missing out on candidates who may be a good fit for reasons outside your list of bot bait. Take two of the most brilliant minds in the world of computing, for example: Bill Gates and Steve Jobs. Now imagine them going up against a resume bot that was set to weed out anyone without a university degree. Both Gates and Jobs would have been eliminated from the application process.
If there’s the time and capacity, it’s better to have a human do an initial first screening of all applications. Try doing this on an ongoing basis as applications are submitted, rather than reviewing them all in bulk at the end. This helps break down the task and prevent resume aging and outdating.
These elements aren’t complicated, and can be used by recruiters working for clients big and small. As a recruiter, it’s your job to advocate for changes to the process, in order to get the best talent through the door. Take a good look at your current recruiting tactics, and be honest with yourself: are you doing the right things to make top talent want to come on board, or are you accidentally alienating good candidates? If you see any of these mistakes in your process, take steps to make changes — to reach out to the right audiences, engage current employees in the search, and make candidates feel respected.
About The Author:
Michelle Stedman, Vice President of Operations and Talent Management Strategist, joined the BirdDogHR team in 2012 and leads the Professional Services and Customer Care teams. Michelle’s multifaceted background in corporate recruiting and agency staffing gives her a unique perspective into developing professional services that help BirdDogHR customers achieve talent management success. A published author and frequent presenter, Michelle speaks to AGC of America and SHRM audiences across the country.
Industry, a job platform designed for the hospitality sector, announced in late October that it had raised $2.3 million in seed funds. The company is currently live in nine West Coast cities and plans to use the money for national expansion, team and product growth. It currently claims 20 percent of the hospitality market in its home base of San Diego.
Founder and CEO Cody Barbo says that he got the idea when looking for restaurant employment. For the most part, this area of employment has relied on Craigslist, local help wanted ads and hand delivered resumes. Service industry positions on average take roughly 28 days to fill as a result and experiences high turn-over rates.
Barbo discovered in conversations with others in the hospitality sector that few had LinkedIn profiles. Those that did barely utilized the website. He believes the reason the popular social network doesn’t appeal to this area of jobseekers is the fact that it’s text heavy.
These customer service positions often require a certain type of personality or set of skills. Neither of these translate into words on a screen as well as the talents of an accountant or computer engineer would. Barbo himself landed employment through a career fair where he could interact, not through the numerous applications he’d submitted.
With Industry, jobseekers can build a profile that demonstrates their unique talents. For example, a chef can post images of their kitchen creations or a flair bartender could upload a video of them going through their repertoire of tricks. It also allows individuals to network within the industry, which can help them get a word-of-mouth hire. Many establishments, both high-volume and family restaurants, rely heavily on this type of recruitment.
“We see value in creating a truly professional network; a social network where people would log into it every day to connect with each other, seek out content and be inspired by thought leaders in the industry,” Barbo told the San Diego Union Tribune.
In the local markets where Industry is already available, the time to fill a position has drastically decreased. For basic positions like server or bartender, it has helped to cut time down to as little as 24 hours. Harder to fill jobs, such as executive chefs, attract fewer applicants, however, Industry says these vacancies are still filled in less than a week.
While Barbo hasn’t released the number of jobseekers or businesses using its platform, he did tell Stephen Loeb of Vator that the company strategically targets restaurant groups in each new market it opens. For example, Industry formed a partnership with the Washington Hospitality Association. The organization has 6,000 members out of the 15,000 restaurants in the state. According to an interview between Barbo and Loeb, a majority of these establishments are now utilizing Industry for their staffing needs.
Some of the big names that Industry has attracted include Disneyland Resorts/Parks, Fox Restaurant Concepts, Stone Brew Co. and MGM Resorts. In addition, the casting agency for Hell’s Kitchen and Top Chef have begun to find contestants for their reality shows via Industry.
Co-founders Cody Barbo (L) and Matt Cecil
When Industry first started out it utilized a subscription based model for its clients. Due to the fact that much of the hospitality sector can be seasonal, with more hiring done during the summer or whatever the area’s tourist season is. Because of this, many would cancel their subscription after they were done filling the bulk of their hiring needs.
Because of this, they switched to a “pay per qualified applicant” approach. Rather than setting a monthly fee, Industry only charges hospitality businesses based on the number of applicants that apply for a position and are actually qualified for it. According to TechCrunch, businesses create a budget for each position they list and Industry determines a price for each applicant, taking into account how important the job in question is for the employer. Easy fill positions may cost as little as $3 per application, whereas more difficult to fill positions may cost Industry clients as much as $30 per applicant.
Industry is currently free for job seekers, but plans to monetize this element of the platform at a later date. “We will monetize them at a later time, with premium memberships. There are also advertising opportunities. At the end of the day, our team is driven by the mission of making job candidates more likely to succeed in their careers,” Barbo told Vator’s Loeb.
Last year the company raised $200,00 in pre-seed money. That brings its total capital raised to $2.5 million. Along with utilizing the money for expansion, Industry plans to grow their staff so that they are able to meet demands of their new markets.
The current cities Industry operates in are San Diego, Los Angeles, San Francisco, Portland, Seattle, Denver, Las Vegas and Phoenix/Scottsdale. San Diego is its fastest growing market, followed by Los Angeles, Las Vegas, and Seattle.
Industry isn’t the only hiring platform geared towards the hospitality sector. Competitors include Culinary Agents, which is a job matching and networking website based out of New York. It currently services 30 cities throughout the nation.
About the Author
Brandy Hagan graduated from Florida State University with a Bachelor’s in Social Science. She has over 3 years experience writing about the employment industry and creating SEO-rich content for marketing purposes.
Previous articles have appeared on the award-winning recruitment blog Cheezhead.com. She has also provided extensive coverage of the SHRM national conference in the past. She resides in North Augusta, South Carolina and devotes most of her spare time to writing fiction. Connect with her on LinkedIn.
How can HR professionals shift maternity leave to accommodate millennial parents and every other generation in the workforce?
There’s a lot of generalizations and talk about how the future generations will impact the workplace. When Millennials first streamed in, employers were quick to label them as lazy and entitled, taking little to no action to directly work with this new and unique group. However it’s about time to change the negative attitudes – more than one in three workers are Millennials and they’re the largest share of the American workforce – and focus on the impact that their ideologies will inevitably bring to our teams.
In that search on where to make the biggest impact, we saw that about 90 percent of new parents are Millennials. There lies a direct opportunity for HR departments to support these parents and revisit maternity and paternity leave policies for every generation within their workplaces – even in the midst of the backwards policies countrywide. So, how can HR professionals cater to Millennial parents and their mindset to the benefit of the workforce?
Global Loser:US Ranks Last For Paid Maternity Leave
It doesn’t come as a surprise: maternity and paternity leave policies in the US lag the rest of the world’s. The US is the only developed country that doesn’t guarantee paid maternity leave – only 12% of people have access to it. Actually according to a UN survey, the US ranks dead last globally in terms of maternity leave, along with Oman and Papua New Guinea – countries with populations of only 7 million compared to the 318 million living in the US.
In comparison, Mexico offers 12 paid weeks. Bulgaria guarantees over a year of maternity leave with 90 percent of pay. Fathers in Japan may spend 1 year at home with a new baby, at 58.4% of pay.
The US’s flawed family leave policy is government deep, and although President Obama has pushed on numerous occasions for it to be turned around, workplaces are still not obliged to grant paid family leave which leads parents to struggle in caring for their newborns. The struggle continues as a child grows, too. While workdays typically run 9 a.m-5 p.m., school days run shorter than that, making it incredibly difficult for families to juggle.
A Pew Research Centre study found 40 percent of households with children under 18 include mothers who are either the primary, or the sole source of income, demonstrating that now, women are relied on more to financially support a family. And when it comes to Millennial fathers, research shows they’re typically more engaged than ever. Eighty percent are the primary or joint decision makers for household shopping, compared to 45 percent of all dads. And 49 percent play a major role in planning their kids’ activities, compared to 23 percent of fathers over 35.
Did I Do That: Action Items For HR
Working Mother Magazine has compiled a list of the 100 best companies for supporting parents for the past thirty years, and gives an idea of what some workplaces are doing now to help parents out.
American Express, for example, offers 12 paid weeks of maternity leave, $10,000 in surrogacy or adoption assistance, and 40% of employees have an alternative work arrangement, such as working from home.
At Genentech, employees earn six paid weeks of sabbatical every six years, new mothers have 12 paid weeks of maternity leave, and fathers or any secondary caregivers get six paid weeks off.
And at AOL, there’s a WellBaby program that connects pregnant workers with parental counselling and an on-site child care centre. Employees also get 10 paid days off on top of sick days, which they can use to care for sick family members.
Although these workplace policies aren’t perfect, they’re a good start. And before we see any government-level policy changes to help working parents, it’s up to workplaces big and small to create their own policies and give these parents the support they require.
Workplaces need to give parents more flexibility with their hours, or the option to work from home. According to a Bentley University survey, 77 percent say having a flexible work schedule away from the nine to five would make them more productive. Additionally, workplace policies surrounding family leave should be revamped so they’re not stuck in the 50s. As a huge portion of mothers are primary or sole income earners for their households, they shouldn’t have to chose between financially supporting their family or caring for their kids. And even more, fathers should be granted paternity leave, too. This sets up mothers and fathers to be equal parents from the start.
So even though the US ranks last in the world on maternity leave policies, US companies don’t have to abide by that standard. There’s lots of perks workplaces may offer parents of any generation, such as flexible hours, on-site child care, paid family leave, and simply, the understanding that spending time with family is important.
About The Author
Maren Bannon is CEO and Co-founder of LittleLane, a subscription pass that helps families discover and book a wide range of local kids’ activities.
The headlines and soundbites about corporate relocation have become something of a leitmotif of our new post-truth world, particularly when it comes to moving jobs overseas – a hot button issue, to be sure.
But somehow, missed in the politics, punditry and policy discussions is the fact that while American companies are indeed moving jobs away from local economies at a record clip, only a fractional amount of them are actually offshoring or moving outside of the United States.
In fact, despite a growing environment of protectionism, threats of increased tariffs and the increasingly perilous position of global trade agreements – almost all predicated on the assumption that these measures will keep American jobs in America – which, in fact, is already happening.
The headlines may scream of the collateral damage created by a shrinking manufacturing sector and an imperiled blue collar workforce, but the truth of the matter is that when a plant or warehouse shuts down in, say, Buffalo, it’s much more likely that those jobs are moving to Boise than to Bangalore, statistically speaking.
In fact, there’s even a name for this trend: “reshoring,” reassuringly. And the record low unemployment numbers in the US at the moment speak to the fact that while underemployment or those not officially accounted for in the workforce may be growing, we’re actually in a pretty good place when it comes to job growth.
A big part of that, in aggregate, is due to the same phenomenon we erroneously attribute to job loss – company relocation. That we fear this phenomenon almost as dumb as ignoring 400 years of economic history and actually believing that increased protectionism is linked to job growth (but that’s another story altogether).
Here, But I’m Gone: The Truth About Corporate Relocation.
That’s because while it’s estimated that American companies shell out around $2 billion a year to relocate jobs or facilities offshore in terms of direct capital investment, a significant number to be sure, that foreign figure is trumped (pun partially intended) by the whopping $25 billion US companies invest every year towards domestic relocation, according to new survey data from UrbanBound. That works out to an average cost of around $16.2 million per company, reflecting that cost savings are rarely the primary driver of these increasingly common moves.
The reasons behind the trend towards domestic relocation are, on closer inspection, similar to the rationale behind the much more highly publicized motivations behind offshoring and foreign relocation for companies: minimizing taxes or capitalizing on incentives; the relative costs and ease of doing business; and, most prominently, proximity to an available and affordable pool of enough skilled labor or specialized talent.
When a company moves from city to city or state to state, in fact, the net result is actually job creation, with the average company relocation creating an average of 38 job openings within the first 12 months of making the move in new headcount. But the recruiting costs associated with corporate relocation, contrary to popular belief, are overwhelmingly dedicated to relocating existing workers, rather than hiring new ones – even though doing so is much more expensive, particularly if that employee is a homeowner.
Reasons for corporate relocation within the United States in 2016.
According to UrbanBound data, it costs around $97k to relocate a current employee who owns a home – which constitutes around 3 in 5 employee relocations – and around $24k to relocate a current employee who rents. Comparatively, the costs for acquiring new hires for backfilling these roles instead of relocating existing employees is significantly less expensive, costing only $72.6k for home owners and around $19k for renters.
Still, 65% of all exempt roles in scope in a corporate relocation are filled with existing employees – a number that would be higher if not for the 1 in 4 employees who, it’s estimated, decline offers for relocation and voluntarily turn over during an average company move. The significant pricing premium demanded by relocating existing employees requires minimizing recruiting costs associated with new hires, meaning talent acquisition is a critical component of any cost effective business relocation plan.
If you’re one of the one and a half million American businesses estimated to be making a move to a new market within the United States over the coming year, you’d better be planning your relocation recruiting strategy, too.
Superfly: Why Having A Comprehensive Mobility Program Matters For Recruiting.
The past decade has seen a decided spike in employee relocation, with a recent survey finding a 49% increase in job relocations in 2015 alone, continuing an upward trend; over the last decade, these initiatives have increased an average of 25% year over year, and that growth is projected to continue at a similar (if not greater) clip.
It’s not just existing employees relocating for new opportunities, either – in fact, an estimated 13% of all new hires last year accepted offers requiring some form of relocation, although of those, less than one quarter of these reported receiving any formal assistance from their new employers.
Of these new hires paying out of pocket for job relocation related costs, a disproportionate amount were single renters, suggesting this trend is particularly prevalent among Gen Y workers.
In the new world of work, there seems to be no real correlation between “place” and “workplace,” and it seems employees are at least implicitly beginning to accept this reality. The opportunity cost for job opportunities, it seems, is one most workers of today (and tomorrow) are willing to pay in order to advance their careers and (ostensibly) improve their quality of life.
Whether relocating existing employees as part of a former initiative or expecting new hires to make the move out of pocket, the increasing prevalence and growing acceptance of this new talent trend mean that developing formal mobility programs are critical for attracting, engaging and retaining top talent.
According to a PWC study, less than half of all enterprise employers had any sort of talent mobility programs or formalized policies in place around permanent job transfers or job localization, representing a significant opportunities for competitive differentiation in a cutthroat talent market.
Only 23% of global employers, meanwhile, had any sort of alignment between employee relocation and career paths, despite the fact that 86% of current workers who say that the existence of such programs is a “very attractive” and compelling driver when considering career opportunities.
Recruiters would be wise to take note when crafting or communicating an “EVP” – people not only don’t mind moving for work, but actually want to do so – a phenomenon that could create a compelling competitive advantage in talent acquisition – whether that talent happens to work inside or outside of your organization.
Pusherman: How To Make Relocation Related Communication Count.
A simple first step is to ensure that you’re able to articulate to your current and future employees what, exactly, your mobility program offers, particularly as it relates to opportunities for candidates to take advantage of new roles created by job relocation or emerging opportunities in distant, disparate markets.
Candidates value talent mobility programs, and conversely, to potential and new hires alike, the existence of these programs also demonstrates how much you value your employees.
In addition to designing programs for existing hires, make sure your mobility program also includes specific processes and procedures for candidates who are in the process of relocating for work – in fact, it’s imperative to build these specific considerations into both the offer and on-boarding process.
New employees have enough to worry about without having to worry about relocation, and by offering such simple, short-term assistance through incentives like short term housing, assistance with finding a new home or lump sum disbursements to offset the cost of relocation, a handful of studies suggest companies will see significant long term benefits such as more engaged, more productive and more satisfied employees who stay longer and advance faster than those new hires who did not receive relocation assistance.
In this case, the evidence is pretty clear that a little help goes a long way when it comes to the critical intersection of recruiting, relocation and retention.
Back To Living Again: Building A Successful Sourcing Strategy for Relocation Recruiting.
This seems like a no brainer, but one easy way to maximize the ROI on any mobility program is by identifying and developing a qualified base of skilled talent you’re going to need in a local area prior to making a move. Of course, there are a plethora of different technologies that allow you to focus your search on a specific geography and quickly build an engaged pipeline – and increase employer brand awareness within your new market – even before you make a move.
Most job boards and sourcing tools, from LinkedIn Recruiter to Google AdWords or targeted social ads, allow recruiters to set location specific filters for candidates; most utilize a defined radius of a particular zip code or a predefined geographic market, limiting results to local candidates.
Similarly, these tools often offer additional dynamic search capabilities to narrow down your search and find the right candidates in the right location at the right time, all the time – particularly because these offer mobile capabilities so candidates and companies on the go can find each other no matter where they happen to be.
Of course, such tools offer the added functionality of allowing you to broaden the search beyond a defined geographic area as well as specifically view and target candidates who might be out of market, but are open to relocation or have indicated they’re open to considering opportunities within a few targeted locations.
Additionally, holding onsite events such as job fairs in your future location is a great idea; even if you don’t yet have a significant presence (or recruiting related “boots on the ground, so to speak), it’s a great idea to make this process as efficient (and effective) as possible by simply sending some sort of presence to other job fairs that are already in the area, avoiding many of the associated expenses and logistical challenges in holding a proprietary event, like an open house (since, ostensibly, your house won’t yet be truly ‘open’ in the first place).
Depending on the function and experience level you’re looking to target, most area colleges, trade schools, employment centers and even local chambers of commerce will often have some opportunity to allow you to leverage their networks and let them do the legwork by getting involved in local job fairs and hiring events.
This is a low cost solution that often generates a lot of goodwill – and awareness that you’re not only setting up shop, but are looking to hire. A little buzz goes a long way, particularly in markets where employment opportunities may be limited or there are more active candidates than viable job opportunities. If there aren’t many options for career fairs or hiring events in your new market, you might think about setting up a virtual job fair as another low cost, high reward alternative, too.
Because no matter where in the world of work you happen to work, geo-targeting works when it comes to sourcing candidates for location-specific roles. This should be among the first criteria considered when developing any relocation related sourcing strategy, because for candidates, like companies, it’s all about location.
Because fact of the matter is, when it comes to recruiting and relocation, remember: you can’t have “placement” without a “place,” first.
Matt Charney is the Executive Editor of Recruiting Daily. Follow him on Twitter @MattCharney or connect with him on LinkedIn.
Uncertainty has driven a lot of curiosity when it comes to employer branding so the team over at Jibe surveyed practitioners to figure out their strategy.
As a sports fan, walking into your favorite team’s stadium is an experience. A feeling of inspiration, excitement and awe as you’re surrounded by fans. The first time you hear the crowd roar after a good play. The first time you stand to cheer at a critical moment as the jumbotron lets out a rally cry. There’s really nothing like it.
That’s how I see employer branding, too. While some might question the metrics that matter and the consequences of when it goes wrong, the bottom line is that when you get it right? It’s a powerful feeling and it translates both on the emotional side and in bottom line results. That’s of course why everyone is so hungry to create the next Zappos or some other employer brand driven by creative culture in their own company.
That uncertainty has driven a lot of curiosity so my team and I launched an inaugural State of Employer Branding survey in Q3 of this year. The survey tried to dig into recruiters’ and marketers’ thoughts on employer branding as a business function and its interconnectedness with candidate experience. We also dug into challenges today’s companies are facing, what they’re prioritizing, and the bottom line benefits of making an investment in employer branding.
After analyzing nearly 300 responses from a range of companies (20% of which had revenues of greater than $1 billion and a vast majority were from North America), we wanted to share the Cliff’s notes version. If you’re interested in the full report, you can get it here.
Wax Lyrical: Breaking Down Employer Branding Trends
So Happy Together: Employee Happiness and Employer Branding Are Connected
Having a place people actually want to work is a prerequisite for a strong employer brand. So it probably makes sense that almost 9 in 10 professionals felt employee happiness and employer branding are connected. This is an important point. Before pouring budget into improving your outward facing image as an employer, start by fixing chronic issues in your organization. The factors that comprise employee happiness (culture, benefits, work/life balance, career opportunities, etc.) all contribute to employer brand.
All The Way Up: Employer Branding Continues to Rise as a Business Function
While many companies have thrown together strategies for employer branding programs over the past few year, 41% of those surveyed said they currently have a formal employer branding program. Note that this number is considerably higher when we look at companies with more than 1,000 employees. 59% of companies think employer branding and corporate branding are different (it is). And 2 in 3 said their employer branding budget increased or stayed the same compared to last year (only 6% said it got smaller).
These indicators combined point to the rise of employer branding as an area of specialization. Yet, a lower number, 17%, reported having any employees at their company with “employer branding” in their job title. With more formalization and budget going into this area, though, we expect to see a sharp rise in employer branding-specific job titles and openings in 2017.
Brain Freeze: Creating Employer Branding Content Is a Major Challenge
When asked about their top challenges, the most frequently marked option by recruiters and marketers – about 50% of our group – was “creating employer branding content.” This makes sense because creating compelling, engaging, shareable content is no easy feat. It’s a challenge not exclusive to recruiting — marketing teams struggle to consistently generate blog posts, infographics, videos, podcasts, and such that people want to read, too.
Gimme Upgrade: Don’t Discount the Impact of Candidate Experience on Employer Branding
Throughout the entire candidate experience from sourcing to onboarding, there are plenty of aspects of candidate experience to control and optimize. But the one thing you can’t control? Candidate reviews. It’s the Achilles heel of employer branding.
That said, we found that 95% of professionals think the quality of their candidate experience impacts their employer brand. No other yes-or-no question we asked received such an overwhelming majority.
Talk Dirty To Me: Social Media Is the Likely Entry Point Into Employer Branding
When asked which employer branding channels they are using, 88% of respondents listed social media. The next closest channel was employer review sites at 55%, followed by content marketing at 46%. This is perhaps a sign of the times, since social media is so deeply a part of our everyday lives. But it’s also worth noting that starting a social media account requires very little effort. Creating an engaging account, on the other hand, is far more challenging.
Dolla Dolla Bills, Y’all: Analytics Are Vital to Proving an ROI On Employer Branding
Only 35% of companies were able to establish an ROI on their employer branding efforts in 2015. Among them, there was one thing in common—91% reported using some form of employer branding specifc analytics.
You’ve no doubt heard a variation of the saying “You can’t improve what you don’t measure.” And there’s a good reason for that. Data can guide decisions, and even accelerate performance when it’s effectively measured and analyzed. Without data, you’re playing a dangerous guessing game that can cost you budget and even your reputation in the workplace.
Whether you’ve been executing employer branding campaigns for years or you’re just starting out, analytics are crucial. At the very least, get a grip on your performance by using Google Analytics, Twitter Analytics, LinkedIn Analytics, and others that come at no cost.
Mike Roberts leads digital marketing and demand generation at Jibe, a SaaS startup focused on the recruiting space. He has helped many SaaS companies differentiate themselves in crowded markets. You can connect with him on LinkedIn or on Twitter @mp_roberts.
We’re always talking about doing something new – new tools, strategies and tactics. But what about recycling great candidates from old searches?
Joining recruiting is accepting that you’re now part of a rejection hotline. We’ve all been rejected by candidates. If you haven’t, you’re either the greatest closer of all time or you just started last week.
But here’s my real question: what did you do in the face of rejection? I’ll bet that you wrote them off. Your notes reading something like “nice knowing you” or “don’t ever work with him again.”Maybe you’re even more spiteful and make another notation as a red flag candidate. You were probably seething as you wrote it, depending just how purple that squirrel was and how long it takes you to source. The more time that goes into, the more it begins to feel like a bad breakup and you just never want to see them again. That candidate is now dead to you and your firm. Am I right?
I’m here to tell you just how wrong you might be.
Database Diving: Digging Through Old Searches
A few years ago I had a tough job to fill. It was a Program Manager with full SDLC (software development life cycle) experience and a Full Scope Polygraph clearance. The clearance alone is tough enough, let alone the software element.
When I recieved the requirement, the prime contract holder had been looking for a while. The story with government contracting seems to always go this way. The larger firms can’t source or attract talent so they go to the sub vendors to help. We are, in a way, a private staffing firm working for them exclusively and they think we have a magic database just full of these types of folks waiting with bated breath for my phone call. If you believe that, I have some ocean front property in Arizona I’d like to sell you.
The search took me a few days but I did find two people that were almost perfect fits. While I know better than to think there is a perfect candidate, these two were really close. After the initial intake call I knew they were going to get an interview. They did and the client was ecstatic. As is often the case, they liked them both but one just nudged out the other. They called me, I called the candidate. This was amazing. I knew this candidate was ready to go.
Waste Not, Want Not: Recycling Candidates In Action
Here’s the twist. This candidate had zero desire to work for this client. After the interview, he knew without a doubt that this wasn’t the best place for him. I tried everything I could short of bribing him to take this job. I was at a loss. We had lunch the following week at my insistence so I could learn more about what scared him off. His bottom line was that he didn’t trust the prime contractor. This was an issue I couldn’t fix so no harm no foul. We were able to have a great conversation and he asked me to keep him in mind. “Of course I am,” I thought. This guy is a tough find and having to do a search like that again would be silly.
After a year passed, a new contract was out and the RFP (request for proposal) was for the same contract as the year before. The program manager we needed was a carbon copy of the person that turned me down. I reached out to my old candidate on a whim. If nothing else he might be able to point me to others that might be a good fit. You know how it goes, good people know good people. Guess what? He was updating his resume. I did my recruiter happy dance that instant. I didn’t have to sweat yet another search or post and pray situation. The hard work paid off, even if it was a year later all because I didn’t write the guy off.
There always seems to be a new way of doing things in this industry, and so many fail trying to solve problems with a new tool or a new tactic. But the lesson here isn’t about the new, but rather the old school ways. Keeping in touch with great people and building relationships.
This is a relationship business no matter what anyone tells you. Instead of finding the new person every single time for roles that you’re constantly filling, I say start by recycling candidates in the network that you have. Take notes to your advantage and don’t pass on someone because they weren’t the right fit for one opportunity. Tossing aside a good candidate is not only detrimental to them but you as well. #truestory
About the Author:Derek Zeller draws from over 16 years in the recruiting industry. The last 11 years he has been involved with federal government recruiting specializing within the cleared Intel space under OFCCP compliance. He is currently serves as Technical Recruiting Lead at Comscore.
He has experience with both third party agency and in-house recruiting for multiple disciplines and technologies. Using out-of-the-box tactics and strategies to identify and engage talent, he has had significant experience in building referral and social media programs, the implementation of Applicant Tracking Systems, technology evaluation, and the development of sourcing, employment branding, military and college recruiting strategies.
You can read his thoughts on RecruitingDaily.com or Recruitingblogs.com or his own site Derdiver.com. Follow Derek on Twitter @Derdiveror connect with him on LinkedIn.
When the topic of diversity comes up, it often becomes a shoulder shrugging, silent session. Enough already. There’s something you can do.
When the topic of diversity comes up, it often becomes a shoulder shrugging, silent session. Everyone in the room looks around to another person in hopes they’ll say or do something to start a real conversation. We know it’s a problem, or at least the statistics tell us it is. The stats beat it into our head that women are making less than men, that diverse populations aren’t getting coding jobs in Silicon Valley, and the list goes on.
There are inclusion and diversity report cards that go out too, just in case you weren’t sure where you stand in comparison with the big companies. All just reminders that this isn’t a struggle limited to small organizations but rather a wide-spread problem that most technology and bots have yet to provide a solution for. However when we go in search of diversity advice, most of the content we find is white-washed, pun intended, or some list that gives a high level overview of a topic that has so many more intricacies and inputs than they give credit.
Why? Well, because so many people write about diversity as a check box; something they have to cover on their career sites just in case. The article you have to write because it’s Black History Month or the video you have to create for the women in tech organization. A bunch of have tos don’t exactly inspire creativity, now do they? When we have to, we don’t want to – we don’t want to push people past their comfort zone, we don’t want to set goals, most significantly – we don’t actually want to change.
Admitting that probably puts most of us back into that discomfort zone. We’re looking around again for some action item. Or, at it’s most dangerous, it takes us to a place where we say “well there’s nothing I can do about it” or “nothing I do will change anything.” A shame, really, considering if you’re hiring people, you’re one of the few people in the company who has a chance to inspire any change at all. Yet, it’s a common failure in recruiting departments.
The logic behind why, of all topics, we’re so willing to give up on diversity initiatives still shocks me. I don’t have a great answer to explain that logic because if I did, I’d be monetizing and touring the world speaking instead of stewing in this blog post. But the thing is, we are willing to dive into every other area of recruiting and find inputs and change outputs from candidate experience to onboarding and every step in between but we’re not taking a pragmatic approach to diversity. We’re not willing to test and iterate like we would in any other digital environment to figure out a program that works.
The only answer I have is simply that we don’t want to change because it doesn’t matter to us. Because we haven’t experienced the fear of assuming we won’t find a job simply based on race, color, religion, sex, national origin, age, etc. Most of us don’t know what it’s like to feel like you had it all and aren’t getting the call simply because you’re different. Just saying that, I’m sure there are recruiters thinking “well it had to be something else.” We’ve been in those scenarios where it really was about the technical skills or the background. But most of the time? It’s something we call unconscious bias.
Now, I’m not a bias expert but I have been on the other side – having an interviewer stare me down. Having the receptionist try to bounce back after calling me sir then try to analyze me from behind their tall desk to figure out what I could be. Assuming I couldn’t possibly be the final input and project manager simply because I’m a young woman. It happens even with people who believe themselves to be open-minded.
Even in the most liberal places, people say the darndest things. I’ve had people ask if it offended me that they thought I was a man. Listening to people call transgendered people “a Transgender” as if it’s a proper noun. Drives. Me. Nuts. But what I know, deep down, is that this is just how brains work. That’s not acceptance of the status quo but rather acknowledging how brains work. Brains make connections, that’s how we learn that cats meow and dogs bark. It’s a connection point between A and B so we can remember the gigantic amount of information we try to shove in our head. We are guided by what we expect to be true in the world.
The true advice on how to organically shift your population is hidden in the real stories of recruiting practitioners. The ones who are avoiding the checklist and going out into their communities and giving back because they know that making an impact on their community will drive members of that community to give back to their business, becoming some of their best employees. They don’t have to call it a diversity initiative any more because it’s accomplishing something bigger: making people feel human and connected.
Katrina Kibben is managing editor of RecruitingDaily.com and tired of this shit.
It’s confusing to me how we go through more than thirteen years of education without learning things we’ll need for the rest of our life – how to do our taxes, budgeting, how to get a loan, etc. We learn calculus and biology before we’re taught what we really need to get by and do well for ourselves. There are a lot of things we have to do in this world of adulting that we never get trained on if we don’t have parents who can teach us how to do them.
Buying technology, like a new car, is one of the many practical things we’re never taught in school. We go through life with check lists and blogs, scattered information comparing one thing to the next and trying to make the best decisions possible based on reviews. That’s why reviews are so popular in the first place, because we aren’t taught what to look for or how to be a better buyer.
It’s a lot like recruiting. In our job, there’s no specific education pipeline to teach us what to buy or why as compared to a more technical path where they’re taught every step of the job before ever leaving college. Unlike an engineer, we’re often left aimlessly wandering to decide priorities and how-to’s in the school of the hard knocks. We don’t know everything we need to know before we start on this recruiting career path. One area we struggle the most to make good decisions? Technology.
Today, if you ask a room of recruiting and HR leaders about their technology stack, most will visibly cringe. It happened as recently as a few weeks ago when I attended #HRTX in DC. Often the bigger the budget, the more reluctance to any change in that technology stack as many have the perception that change will cause chaos – not vast improvements. This existence only leaves more people in our industry clueless about new technology on the horizon and more importantly, how to make better decisions in that context for the future recruiting teams.
Popular Mechanics: Understanding What’s Broken
It all starts with understanding the landscape – both in your company and in the broader HR tech world. Before diving into the world of HR Tech, figure out where the problems lie. Talk to your team, and see what they struggle with. What would they change if they could? Check in with your internal clients. What do they wish that you could do for them? Is there something in the current process or system that they wish would function better or differently? Listen and learn from your constituents.
Going in blind and looking at every tool or product is only going to overwhelm you and convolute your selection process. Having a sense of what will help contribute to the success of your organization is critical as you embark on this mission. And frankly, by being selective and strategic, you’ll look a little smarter. Let’s be honest – that’s something that most of us could always use a little help with.
In the time it’s taken me to write this so far, I’ve gotten two emails from HR Tech vendors who each claim to solve all of my ills and finally get the C-Suite to recognize recruiting’s contributions. While both of those aforementioned miracles are unlikely to be the result of the canned email in which they are purported, you’ll want to be able to tell if these claims hold any water. But how?
Ask around among your peers and colleagues to see if they have used or demo’d the product. You may also want to tap into your network to find those who may have attended the annual HR Tech Conference, SourceCon or any of the RecruitingDaily #HRTX conferences, as these are heavily attended by power-users as well as vendors. See what their thoughts on the product look and functionality are. If these are trusted colleagues, then that might be a valuable enough opinion to help make your decision about whether to take a deeper look at the product. At the end of the day, your time is valuable and it’s time that could be spent working with candidates to fill actual jobs. Doing your homework on an HR Tech vendor just like you would for anything else you were buying with company moolah is usually a play that serves you well.
New vs Used: Demo(lition) Time
As I mentioned, the HR Tech market is crowded and getting perpetually more so. As a stakeholder who will need to either use this technology on a regular basis or is buying it on behalf of a team, you need to have the best understanding about what could constitute a major portion of your budget and time in the near future.
Think about it – to get the best feel for a new car, you don’t just watch a video of that car driving effortlessly on a slick track. Instead, you walk in and test drive it yourself, on a real road with traffic and people who think the left lane is the cruising lane. Your M.O. should be the same when doing a demo of a product. Let the vendor know that you want a live demo, with real data and examples of how it works. If they are reluctant, and can only offer you death by slideshow, then run for the hills. What this is telling you is that there’s a better than average chance that the product isn’t ready for prime-time or simply doesn’t work well.
Another often-overlooked but equally important factor is that you want to know what minds are collaborating on the product with the founder(s). Ask them who is on their advisory board or development team that is guiding the shape, feel and functionality of the product. Smart founders will surround themselves with a mix of HR Tech veterans and industry practitioners so that they can glean real advice and guidance for the direction of their product. Those who say they can’t or simply won’t share that information are again a little suspect. If they say they have neither of these populations represented as part of the advisory board, buyer beware.
No Haggle Price: Making Buying Decisions
Let’s assume you like the product, (and for the sake of this article we’ll assume there is budget for it) and it’s time to make your case to the powers that be. But even at what appears to be a very black and white juncture, you still have some options you may not be aware of. Ask if you can do a pilot for 3 months or some other specified period of time. This time may vary based on the complexity of the technology and how long on average it may take to see the fruits of the product. What you’ll find is that 90 days/three months is about average. In full disclosure, this option is more likely if the product is at an early stage but the founder(s) are still confident in their product’s capability. This is most important to help you get a sense of buy-in from your team. After all, why spend the money, if they won’t use the tool?
As far as price negotiations go, this is going to vary by vendor. Some will be more willing to flex on their price in order to get you on board as a customer. This is by no means an absolute rule, but then again you miss 100% of the shots you don’t take, right? Don’t be greedy or patently ludicrous, by asking for 50% off the price, but negotiation is not unusual in these scenarios.
Most importantly, don’t be afraid to share your experience and perspective on the tech. We’re all in this together and we have to learn from each other. The more you share, the more time you save for everyone else doing research and trying to learn on the same rough road you’re traveling.
About the Author: Pete Radloff has 15 years of recruiting experience in both agency and corporate environments, and has worked with such companies as Comscore, exaqueo, National Public Radio and Living Social.
With experience and expertise in using technology and social media to enhance the candidate experience and promote strong employer brands, Pete also serves as lead consultant for exaqueo, a workforce consulting firm.
An active member of the Washington area recruiting community, Pete is currently a VP and sits on the Board of Directors of RecruitDC.
I’ve tried very hard to educate my recruiters and sourcers to speak to management with recruiting data. This is the data that drives the best results.
If you’ve been recruiting at least a few weeks, you know the top two complaints we hear from recruiters are first, the hiring manager “wants to see a few more” people before making an offer. Second, the hiring manager won’t give me feedback on this submittal. Both of which stop recruiters dead in their tracks, rendering them useless in the hiring process. It’s not so much that they can’t move forward, it’s that they can’t move at all from here.
I’m of the belief that an ounce of prevention is worth a pound of cure and in this case, recruiting data is prevention for these kinds of stopping points in the world of hiring. We can kill 2 birds with one stone. If we educate our hiring managers and clients with data so that they have some sense of how rare what they are looking for is, we can help get them to move and better understand our process. Plus, if we are the only one’s at the table with data, we own the conversation… and that damn table.
I’ve tried very hard to educate my recruiters and sourcers to speak to management with recruiting data because the reality is that it’s the only language everyone at the proverbial table understands. Without data, all management can hear is “wa wha wa wa… 15% wa wah wha waaa 30 days to fill etc,” Charlie Brown style.
Where most struggle, of course, is what data they’re supposed to use.
Cool Story, Bro: Merging BLS To Stop BS
The one data point no one can argue with is scope – it’s a reality of how many people are on the market – and that’s exactly the information I bring to the intake meeting. I lay out the talent pool, then the competitive landscape.
Below is an example of the type of data I will bring to a client and where I get that data from. In this example I’m working with a pharmaceutical client that is having some challenges filling niche rolls in Madison, Wisconsin.
What I want to do with this information is set the stage with data points that address some of their most common frustrations that quickly become stopping points for us: time to hire and salary.
In this example, I used an aggregator to help me define the talent pool, the BLS to find unemployment information about my target demographic and Glassdoor to give me a baseline for the in-market salary.
From here, I’m able to set expectations about timelines because we’re all on the same page. We both know how few qualified prospects are in the market. I’m able to instill in the hiring managers a sense of urgency when I send them a candidate. I can also provide counter-point data when counter-offers come in far too low. All key information and education to keep a process moving along.
What data do you bring to an intake meeting to move the process along?
In order to recruit effectively, we need trust. We need credibility. We need people to buy in to the change we want. This webinar can help.
Managing Hiring Managers: Building Credibility
There’s a balance we have to strike, whether we’re working as an external recruiting team to support a company or as an internal recruiting leader. We balance emotions, interests and ideas in this center hub of growth in an organization. In order to do that effectively, we need trust. We need credibility. We need people to see the change we want to create.
Without that credibility and a solid relationship with hiring managers, we can’t work effectively. When we don’t have credibility with our hiring managers and internal stakeholders, we can’t get anything done. Building those relationships takes time, energy and a few tactics you’ll learn after spending a few years there.
But let’s face the facts. You’re probably not going to spend 5+ years at the company. You don’t have all the time in the world to nurture this relationship. You need to make a change in these relationships now if you want to close these talented candidates who are being recruited constantly.
In this special live interview, RecruitingDaily Editor Katrina Kibben is going to ask the tough questions – posing your toughest hiring manager scenarios for Carmen Hudson to dissect. She’ll use her wealth of experience in both internal and consulting roles nationwide to offer advice and point to key opportunities when you can build credibility. She’ll share that first hand experience and case studies with key actions she recommends when you’re in a tough spot.
You’ll Learn:
How to develop productive, effective relationships with hiring managers and hiring teams
Communication tactics that will help you establish credibility with your managers and clients
How to identify and diagnose hiring manager issues before they happen
Learn the arts of negotiating and influencing hiring manager behavior and decisions
With e-mail open rates on the decline and an over-reliance on Linked as they remove features, it’s time to go back to basics: phone sourcing.
Recently I had a conversation with a recruiting manager who wanted us to assemble phone-sourced directories for his many special snowflake recruiters for “outreach.” This call isn’t uncommon. People want real, up to date information but many don’t want to take the time to collect it or rely on the standard tools (and their margin of error).
So what kind of outreach are they doing, I suspiciously asked, having heard this noise hundreds of times before. “It’s for their passive candidate outreach. I’ve talked to other phone sourcers and I’m trying to assemble a budget for next year. The rates I’m being quoted are in the $100 an hour range. I can’t afford that.” To me, I said, it sounds like you are being quoted pricing for traditional phone sourcing work which includes competitive intelligence gathering but until I know more about what you’re asking for I can’t tell. Tell me EXACTLY what you need. I can’t quote you a price unless I understand exactly what it is you need. He started listing all the nice to have, standard information: name, extension, phone number, email, social media profiles, etc.I interrupted at this point as he began to drone on about his wish list and asked a question that I already knew the answer to, unfortunately: Are your recruiters going to call these people or are they going to email them?
I felt my blood begin to boil and I tried to keep the irritation out of my voice as I offered to introduce him to a broker who sold lists at discounted pricing. Of course, he had tried that method and knew those directories are hit or miss. Accuracy is typically as low as 50% (or less). He said as much, trying to persuade me to take on the project. I just couldn’t say yes. Realistically, he’ll pay basically nothing for the lists. Let the machines deal with the returns. He won’t be wasting phone sourcers’ time by casting pearls before swine by sending their work out into the ether where most of it isn’t going to be answered anyway–. Then he interrupted my accelerating tirade with something I’ve heard often over the last few years: “You ever try to get corporate recruiters to cold call? I have 180 recruiters – 5 of them might be said to cold call.”
Can You Hear Me Now?: Why Recruiters Avoid Calling
I was standing my ground, ignoring his question for the moment and finishing my outburst – selling on behalf of the directory broker. I sensed an impasse as I took a deep breath to try to cool down. He was silent on the other end of the line. I knew this manager from social media and I also knew I wasn’t making a good impression. But I knew the time had come for plain speaking on these matters and here was someone who was willing to coddle 180 recruiters because…. why? It was obvious as I dug further. He wasn’t really their “line manager” – he was over the sourcing function that doled “the names” out to the “recruiters” (if you can call them that) who “are on different accounts” (this is an RPO) and the anti-phone excuses continued.
“…they’ve (the recruiters) never had access to lists and they’ve never cold called.”
“There is an entire generation of recruiters that don’t know anything besides LinkedIn.”
“They’ve been resistant to just about everything. – getting them to install Prophet was a battle…”
“Very few feel “comfortable” using Facebook for recruiting – we have to do everything for them.”
“…the full life cycle recruiters are very post and pray. It works for some clients but for others it doesn’t.”
“THAT’S WHY YOU HAVE $100 AN HOUR PLUS PHONE SOURCING COSTS, “ I almost screamed at him, again trying to contain my frustration; not seeming to be able to make him – or anybody else in this industry – see the disconnect in their processes and where things are going off the rails.
I must have sighed – or something – and I think he may have heard my resignation because his next admission next nearly floored me. “Look, Maureen, I’m frustrated too that I can’t get these recruiters to pick up the phone. I train these recruiters every quarter. Trying to get corporate recruiters to cold call is like trying to get a seven-year-old to the dentist. It might sound to you like I’m defending them – I’m trying to get them to change but it’s like yelling into the wind. I’ve told them their world is changing – that LinkedIn, Monster, CareerBuilder, SimplyHired, Indeed – aren’t going to work anymore and they look at me with blank stares – like cows chewing cud in a field.”
Hello From The Other Side: Deteriorating InMail Data
He confessed that these recruiters look to him for boolean training all the while clinging desperately to to LinkedIn – like babies to a blanket. I couldn’t help but think, metaphorically, this is much like a terrible drug addiction but didn’t voice it as he went on about his deteriorating response rates and LinkedIn’s progressively less recruiter friendly model. Nothing he was saying was making an impression on these guys. He stopped and we were both breathless – he from the exertion and me from the astonishment of hearing one so suddenly engaged and enraged on the same subject I’ve been ranting on in the community for what seems like eons. At this point I could see he was doing what he could do to keep things moving along. That he was just trying to get by without persuading 180 recruiters that what they were doing was wrong. I gave him the phone number of the excellent list broker I know and we said goodbye.
I find myself in conversations like this often, with exasperated recruiting and sourcing leads that find themselves in this position – trying to convince people that the old school way isn’t so bad. In fact, it’s actually more effective across the board thanks to the disdain some show for phone sourcing.
Maybe someday when his organization, and the rest of yours, finally have enough of the second rate and ever-declining results that InMauling and emailing are returning, you’ll break down and free the leader’s hands to utilize phone sourcing. Maybe – just maybe– one of them will figure out it’s just faster and easier to pick up the phone and direct-dial those people themselves.
About The Author Maureen Sharib is a phone sourcer who owns the firm TechTrack, where she helps companies find and contact candidates for their hard-to-place positions at a fraction of the cost of traditional recruiting channels and sources of hire. And she’s been doing this a long time.
Maureen believes the telephone is the best way to find anything out firsthand and thinks of information on the Internet as a bloated dead pale whale lying on the bottom of a vast ocean rotting away, pieces of itself peeling off and floating upwards before finally disappearing at the sunlit and crystalline surface of fresh discovery.
If that metaphor appeals to you, feel free to call Maureen directly at 513.646.7306. She’ll probably even pick up.
How long has the recruiting industry been saying, “This is finally the year of mobile”? I’ll put it at roughly 2008. The combination of a risk-averse customer, timing and legacy systems has made mobile a tough sell to employers.
Job Today has raised $30 million to date.
Not saying 2016 is the year mobile finally breaks through, and I’m cynical that next year will be much different. However, it’s not going to stop innovation and the flow of money.
Enter Luxembourg-based Job Today, available on Android and iOS, who just raised $20 million in a Series B to grow its mobile-first solution to the masses. This follows a Series A round that saw the company raising $10 million in 2015, the year of its founding. Currently serving Spain and the UK exclusively, the new funds will help free up the organization to set its sights on the U.S.
“We’re looking to bring it to other European markets including Germany,” said Job Today cofounder and CEO Eugene Mizin. “We also are very keen to launch in the US in 2017.”
The company employs around 50 people across Luxembourg, Barcelona and London. They claim to have attracted 2 million job candidates and 150,000 businesses to the platform since launching in May 2015. Their roster of clients includes Starbucks, McDonald’s, Pizza Hut, Subway and Holiday Inn. They tout processing “close to one million” job applications every week.
How does it work?
Employers create very short job postings, almost like the old days of 5-line newspaper ads. Job seekers create a short profile that takes a few minutes. From there, they can apply for posted positions pretty easily, as there is no custom apply based on company requirements.
There is also a built-in messaging feature, similar to Facebook Messenger or iMessage, which accommodates real-time conversations between employers and applicants. Employers can manage applicants similarly to how they manage email or text messages on their smartphone. The app focuses on speed, claiming a 24-hour turnaround before a candidate will be contacted by an employer.
The platform requires messaging to be done by a human-being, as opposed to leveraging a chatbot like services such as Mya and Olivia. Jobs also must be posted within the Job Today platform, as opposed to pulling in jobs via API. Both of these hurdles will deter many companies from using the app to hire, but companies desperate for bodies will be more open to using the service. Industries that are historically on-the-go, such as healthcare, hospitality and retail, will be more likely to entertain the solution as well.
Job Today Platform Explained
One of the things I like about the business is that it doesn’t rely on existing systems, however. When you look at many self-proclaimed mobile-first solutions like Jobr or Work Here, they tend to rely heavily on pulling in job content from applicant tracking systems, which aren’t always the best user experience. Shrinking down a 17-inch laptop screen into a 4-inch smartphone rarely makes the best sense.
Similarly to how Tinder got dating-on-mobile right by rethinking a traditional model of personal ads, the employment industry needs to do the same. Simply making your job postings readable on a mobile phone isn’t enough to move the needle.
Only time will tell if the Job Today model can redefine employment in a quickly evolving mobile-first ecosystem, but I like seeing more and more competition in the space. Additional solutions like ipply, tilr and Switch are a positive step forward to finding mobile recruitment nirvana.
About the Author
Joel Cheesman has over 20 years experience in the online recruitment space. He worked for both international and local job boards in the late ‘90s and early ‘00s. In 2005, Cheesman founded HRSEO, a search engine marketing company for HR, as well as launching an award-winning industry blog called Cheezhead.
He has been featured in Fast Company and US News and World Report. He sold his company in 2009 to Jobing.com. He was employed by EmployeeScreenIQ, a background check company. He is the founder of Ratedly, an iOS app that monitors anonymous employee reviews. He is the father of two children and lives in Indianapolis. Yes, he’s on Twitter and LinkedIn. You can hire him too.
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