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The Secret Sauce: Why It’s Time To Shut Up About Social Recruiting.

2016-03-24_18-09-50Can we be honest for a moment?

Maybe, as the kids say, “get real?”

When you and your talent acquisition team started talking about social recruiting, did you actually have a conversation as to why you needed social media, or did you just end up at “we need social recruiting because we need it?” Or “we need social recruiting because everyone else is doing it?”

It’s not a crime. It’s not even rare. We talk to lots of people looking to do social media who can’t really answer the “why” question. It’s not an easy question to answer. In fact, it might even be the wrong question to answer. Because unless you’ve got a lot of content to distribute, the answer to that question is a resounding “no.”

You don’t need social media. You need content.

Focusing on your social media strategy without worrying first about content is like building a network of high-end gas stations before anyone even invented a car in the first place.

Drop The World: Why You Should Stop Worrying About Social Recruiting.

d8c5aa14897d40657192df3fd7955dbc.500x300x12It takes content and helps you get it in front of people with whom it might resonate, allowing them to engage with it and share it. That’s all social media does. But note that the first part of that process is “it takes content.”

Without that content, what are you hoping people engage with? What will people be sharing?

“Remember, social media is a channel, not a strategy.”

You don’t need a social media strategy – you need a content strategy. Having a solid content strategy begets its own social strategy naturally in the same way that inventing affordable mass-produced cars will naturally beget support and supply systems like gas stations, garages, and high-end floor mat manufacturers.

You don’t start by inventing the floor mat and hoping the car will come along to support your business.

Take a look at social media champs. Everyone’s favorite social media success story is Gary Vaynerchuk, who took a struggling wine store to multi-million dollar success with the help of social media. But that’s not right.

He did it by building great content regularly, shooting cheap-o videos on wine and uploading them to the web every week. He was brash, goofy, opinionated and funny in these videos, all while providing helpful and useful information. He educated and entertained. Occasionally, he inspired. And in the end, you bought wine from his store in New Jersey and he became a millionaire.

It wasn’t social media that made this work. It was great content. Had Facebook and Twitter never been invented, people still would have found his videos, shared links via email, and the story would end up the same.

The secret sauce is great recruiting content, not social media.

How To Love: The Secret Sauce for Social Recruiting Success.

lil-wayne-syrupWhy do you choose to follow a certain person or brand online and not others? Are you in love with the brand enough to listen to bad content over and over again? How many posts about things that don’t interest you will you read before you stop following?

If you live in San Diego, how many posts about job openings in Washington, Chicago and Boston will you listen to before you give up and leave?

The fact that you put content that didn’t resonate with your followers on social media didn’t suddenly make the content better. Social media isn’t fairy dust that makes useless content useful. Bad content on social is just an opportunity for more people to see that you produce bad content.

The level of content determines the complexity of your social recruiting strategy. For example, if you have a lot of great content (white papers, videos, blog posts, stories, pictures, slideshows, conversations, etc.), your social strategy can be as simple as “we should put these online at semi-regular intervals.” Great content can easily be fed into a social media automation process and become a huge success.

But if you have almost no good content, you’re going to spend a lot of time trying to create the illusion of a silk purse made from that sow’s ear. You’ll be focusing on the smoke and mirrors instead of the thing itself. That is time far better spent on building the content, which just won’t need as much propping up.

So stop worrying about which social media channels you are on. Focus on your process for building great content. It will take you much farther.

Read more on the Meshworking Blog from TMP Worldwide.

james_ellis_tmpAbout the Author: James Ellis is a Digital Strategist for TMP Worldwide, the world’s largest recruitment advertising agency.

For more than 15 years, James has focused on connecting cutting-edge technology to marketing objectives. As a digital strategist for TMP Worldwide, he helps some of the largest companies in America answer their most pressing digital questions.

Follow James on Twitter at @TheWarForTalent or connect with him on LinkedIn.

Learn more about TMP Worldwide at www.tmp.com.

LinkedIn Endorsements Have Become Important. There’s A Lesson Here

LinkedIn EndorsementsWay back when Skills and Endorsements were introduced (yes, they were announced in late September 2012), I did it myself. I wrote about the Facebook-ization of LinkedIn. Endorsements were frivolous. Recommendations were for serious LinkedIn users and Endorsements were just fluff, confetti to be tossed around and easily gamed. I was one of many people that dismissed it as a poorly thought out attempt to increase engagement on the LinkedIn platform.


Sometimes what LinkedIn does now doesn’t make sense till later

Fast forward to the present: LinkedIn released the new version of their Recruiter platform in Q1 2016. This is LinkedIn’s flagship product, responsible for more revenue than any other, and maybe more revenue than ALL of LinkedIn’s other products put together. You have to think that the product managers at LinkedIn invest a lot of time and effort in figuring out how to improve this product for their most valuable customers. The new version of Recruiter has filters where users can look for LinkedIn Profiles with specific skills – those same skills we laughed at three years ago.
If you are a job hunter, either actively looking or passively open to receiving offers, Skills and Endorsements just became an important part of your LinkedIn profile.

Linkedin EndorsementsNow, maybe Skills and Endorsements was a happy mistake, something that could be incorporated into the Recruiter product, so it was. But I think the more likely scenario is that it was an experiment, specifically with integration into the recruiter product somewhere down the line in mind.

Endorsements was a feature whose importance and whole reason for being wasn’t recognized for a long time.

Here’s another feature that a lot of people still don’t understand the reason for  anonymous profile views. For a long time, no one knew why users were allowed to be anonymous when they viewed profiles, and LinkedIn wasn’t saying.

Anonymous profile views anger a lot of LinkedIn users, but they make a lot of people happy. Recruiters – remember those people who use that most important product LinkedIn has? Use the anonymous feature and it makes them happy. They pay LinkedIn a lot of money for the privilege. People who complain don’t make this connection or feel that their free accounts matter more to LinkedIn than the anonymous dude’s paid account (yeah, good luck with that).

Another example is all the changes in LinkedIn Groups, which almost no one likes. There is something there, a reason for all these changes, we just can’t see it yet.  We will but on LinkedIn’s schedule, not ours.

Linkedin EndorsementsI think there is a lesson here: LinkedIn has a road map. We are privy to it in only the broadest sense through what LinkedIn says at conferences or earnings calls. From time to time new features pop up that seemingly make no sense, or features and capabilities disappear or are modified – but all these things serve a higher purpose, one that we will discover somewhere down the line.

So when LinkedIn introduces something that seems frivolous, like an Endorsement feature, don’t roll your eyes and laugh at it. Instead, ask yourself where this could lead. That type of thinking has me looking differently at a couple of other things LinkedIn has done lately. It has me thinking about where LinkedIn could be going, which is a lot better use of my time than complaining about a feature that looks odd on face value.

 

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About the Author: Bruce Johnston is sales coach and strategist specializing in LinkedIn. He believes LinkedIn is not all about your profile; it’s not all about being found. It is about being proactive. LinkedIn is a contact sport. He also trains a module on how to search LinkedIn effectively. If you would like to get in contact with him, feel free to reach out on LinkedIn, Twitter or via email brucejohnston115 [AT] gmail.com

Are You Not Entertained? A Collapse In Recruiting Events.

are you not entertainedFamously screamed by Maximus Meridius in a coliseum full of dirt and blood in the film Gladiator, yet I wouldn’t be exaggerating if I said it’s exactly how I felt after a recruitment networking event.

I know, I know, you’re rolling your eyes right now and thinking ‘really?’, but think about it. The typical recruitment event is the time you have to step into the hoopla and perform like some kind of deranged circus clown, either because you’re desperately trying to sell something, or because you’re desperately trying to work some kind of tangible ROI from the event so you can justify to your boss spending an entire day unchained from your desk, and away from the billing boards.

We’re forced to perform, whether we like it or not, and mostly, for the benefit of others. It’s dirty, cheap, won’t make you feel special, and you’ve done it all while feeling distinctly uncomfortable. By the time the last speaker wraps up and the beers are rolled out, you feel like screaming at the top of your lungs ‘ARE YOU NOT ENTERTAINED’. Either to the group of people you’ve been trying to create ‘authentic’ connections with, or your peers who you’re supposed to be entertaining with funny yet insightful anecdotes from your latest recruitment challenge, while always ‘adding value’ to the conversation. You thought I was being dramatic, but when you think about it, not so farfetched.

“Networking.” No Way.

puke or dieMy gag reflex, while exceptional, just can’t stomach the idea of recruitment networking events any longer. At the very thought of them I can feel the bile rising in my throat and I want to start vomiting up the disgusting buzzwords that are being thrown around because actually, the universal truth that remains is that networking events universally suck.

I don’t care how good the person hosting it is, or how many amazing freebies there are, forcing stale coffee down your throat while you attempt to hold your conference agenda, free pens, mobile and business cards in one hand, and simultaneously shake hands with the person opposite you, is never going to be fun. Not to mention, the hovering that you do as you stand, pretending to read the conference agenda, when really, you’ve memorized it and come to the conclusion you don’t want to go to any of the sessions because actually, they’re not that relevant and you may even know more than the session leader. It’s at this point that the name badge you were forced to stick into your chest at 8:30 this morning is really starting to rub, yet with full hands, and the additional stress ball freebie you’ve just been given, you can’t do anything about it. Plus, the next session is about to start and someone with an ear piece is unceremoniously ushering you into the freezing cold lecture hall.

By the time the day is done, you’re left with a handful of business cards, none of which you remember the faces that gave them to you, and an inbox bursting at the seams as you realize that actually, that wasn’t worth taking a day out the office for and because of all the conversation you’ve forced throughout the day, your jaw hurts and you’re contemplating life in a convent.

I Am Not Entertained

bored funnyBasically, I’m just not a fan. I’m incredibly outgoing and have no problem conjuring conversations out of thin air, but even I stand on the periphery of networking events, utterly uninspired to talk to anyone. I don’t know whether it’s the name badges or the fake smiles, but something kills all my creativity, buzz and desire to interact with other humans. Which is insane, because the entire concept of the networking event is designed to do the exact opposite.

I stood at a recruitment event last week, bored to tears and wondering where an industry who’s commodity was people, managed to get it so wrong as people. We had utterly failed. Something had to give, because the inane shit we went through every few month at the ‘great value events’, just wasn’t going to cut it anymore. This couldn’t be it, because ultimately, no one was entertained. We were all giving blood, sweat, tears and time and for no gain and all the pain. (I’m pretty sure there’s nothing as soul destroying, or as painful, as standing in a big old hall with hundreds of people wondering which one you should be talking to for ‘optimal value and ROI’).

No Suit, No Buzzwords, No Problem

Then something did give, and it came in the form of #TruLondon. A total newbie to the #Tru events, I trotted along with my usual preconceived notion and ready to spend the day feeling marginally uncomfortable and mostly bored. Instead, I was thrown into a load of rooms with stuffed animals (way better than the usual stuffed people), not a suit to be seen in sight and apparently, no one stood on ceremony. At all! I distinctly remember standing at 10am on a Monday morning with a group of utter strangers I had just met as we all laughed raucously about the ‘glory hole’. (If you don’t know what that is, we probably won’t be friends anymore). People didn’t sit quietly while someone on a stage flicked through a PowerPoint presentation originally made in 1999. People definitely didn’t hang around the edges waiting for an opportune moment to dive into a conversation while smiling emphatically and pointing at their name badge. There wasn’t a name badge in sight. And it was a beautiful thing.

truLondonInstead, just a swirling mass of bodies and human behavior. Of everyone pitching in and discussing topics instead of your standard ‘thought leader’. It was people being human, and that’s when we’re best. When we’re being ourselves and not restricting our behavior or pretending to give a shit about topics we actually don’t care about. We’re all so busy standing on ceremony with one another, tripping over our ‘professionalism’ that we miss out on so much.

Recruitment networking desperately needs to take the stick out of its ass and create more events that celebrate collaboration and everyone’s voice. Events that encourage everyone to chill out and calm down, and most importantly, events that let us be human again. We’ve lost that, and it’s sad, because when we just relax a little bit and allow ourselves to be the people we really are, networking events are wonderful places. You meet people who think like you. You meet people who don’t think like you, which is even better. You learn things. You change perspective. You enter different spaces. You change perspectives all over again, and above all, you make friends instead of contacts.

About The Author

salmaSalma El-Wardany, Head of Marketing, Recruitment Entrepreneur cut her teeth in recruitment at a global Plc, working in business development to win new clients and accounts into the company. She gave up corporate life in favour of the startup world, specifically recruitment startups.

Salma spends her days advising recruitment companies on their marketing, digital and branding strategies, and how to make their voice heard in an industry that is already overcrowded and full of voices clamoring to be heard. By night, she writes about many things, mainly all the things in recruitment that vex her.

Follow her on Twitter or connect with her on LinkedIn.

The Give and Take of Candidate Information: Product Review Lusha

Find candidate informationFinding talent is easy.  When you need to find candidate information; that is when it gets hard. Real hard. But as recruiters, we refuse to give up. That is why there are so many Chrome extensions that pop up claiming to find extra information that we cannot locate on our own.  The latest player in the game is Lusha. ***

Lusha is a brand spanking new chrome extension that allows you to find emails and phone numbers of LinkedIn members. What is great is that it finds personal (Gmail or Hotmail) emails as well as phone numbers.

Sizzle:

  • The extension pop-up is on the left.
  • Great customer service.
  • It finds personal emails
  • It finds phone numbers.

Drizzle:

  • Only works with LinkedIn.
  •  A bit hit or miss. (They all are!)
  • Too new to be able to know how well it works.

It seems to do what it claims to do, but with all new products, the proof is in the pudding.  I am just not sure if we are there quite yet. But forget about what I think, watch what Dean DaCosta thinks attempts to find candidate information using Lusha. (Spoiler alert – he finds it!)

*** Editors Note: Download at Your Own Risk

Something is rotten in the state of Denmark. – Shakespere

As with all Chrome Extensions, read the fine print and understand what you are downloading and installing onto your system. There is a give and get approach to them. You give them all of your contacts, you get a email or phione number. With Lusha, you give them permissions to “Read and change all your data on the websites you visit.”

Due to the nature of my job and Dean’s testing tools, as well as others who review software or a job that requires you to acess multiple datasites, I reccomend a “fake” account.  When I say “fake,” I am referring to a gmail account that has no contacts in it that you just use for Chrome Extensions as well as testing on a VPN. You may not have that. If that is the case, do your research.  Ask around, all the company support line – whatever it takes.  Just don’t download everything that sounds cool.

Something is just not right, I have not put my finger on it. I will say download at your own risk.

Click Here for Lusha’s Privacy Policies

 

 

dean_dacostaAbout the Author: Dean Da Costa is a highly experienced and decorated recruiter, sourcer, and manager with deep skills and experience in HR, project management, training & process improvement.

Dean is best known for his work in the highly specialized secured clearance and mobile arenas, where he has been a top performing recruiter and sourcer.  Dean’s keen insight and creation of innovative tools and processes for enhancing and changing staffing has established Dean as one of the top authorities in sourcing and recruiting. Connect with Dean at LinkedIn or follow @DeanDaCosta on Twitter.

Can You Gig It?: What The Gig Economy Means For Recruiting

Can You Gig It?: What The Gig Economy Means For Recruiting

Recruiting is becoming more challenging every day. Not only do we have to find the best talent, we’re now starting to source the best freelancer tech talent, too. More than 53 million workers in the United States now freelance. Given the growing number of contingent workers, HR and recruiting must be prepared to inch out the competition. GIG ECONOMY.

One of the main complaints I hear about the average ATS is that their data is either weak or inaccurate (or in some cases, non-existent). Recruiters don’t trust the ATS data they have.

These changes in candidate behavior and hiring practices are already fundamentally reshaping the recruiting landscape yet we’re also left with a series of questions about the true definition of an employee versus a contractor and how it alters the dynamics of the hiring (and firing) process. Of course, there are also legal precedents to consider – and there’s no one better than our speaker, Nicole Greenberg, Esq., to explain that.

In this webinar, you’ll gain insights on:

  • How to tell if adopting a freelance mentality is right for your strategic business goals (and legal)
  • How to beat out the competition and attract top freelance tech talent
  • The legal risks you must prepare for when employing a freelance workforce
  • And more!

We Don’t Need No Education: The Recruiting Wall

we don't need no educationIf you do a quick search for “education system is..” the first four results are adjectives like broken, flawed and failing. This is where I’d love to inject my own political commentary on the why and how, as I’m sure some of you would as well. We’ll save the rants for another time and place. But here’s a fact. As a result of these poor literacy rates and test scores, legislators have tried time and again to set some kind of standard. The result? Pissed off teachers and well-documented failure.

It seems like the more we try to standardize education, the lower the standards become. The status quo “normal” is far below average for most. Researchers and statisticians are retained by our government to identify models of great education around the world like China even though we know that culturally, a communist regime’s education program just won’t fly in the United States where we liberally distribute trophies and praise. Every child doesn’t learn the same way for a litany of reasons and programs such as No Child Left Behind did, in fact, leave some kids behind.

About 45% of children go on to pursue some kind of degree program in the United States at colleges ranked by excellence from the Ivy League to your standard online degrees from places like DeVry or Sylvan. That collegiate “stamp of approval” implies (to some) the value of your ideas, as it’s the only real background information recruiters have to evaluate when they leave college.

Teacher Leave Us Kids Alone

tumblr_muhde82tar1sz78zao1_500Then… well, it depends. If you pursue a career in engineering, medicine or something similar, you continue on a path of constant re-education to prepare yourself for the professional field. But for those of us that pursue less technical fields, namely recruiting and HR in this case, we take a path more suited to the school of the hard knocks.

And no, those SHRM and HCI points and courses don’t count.

In all seriousness, have you ever thought about all the decisions you make in your job – not just the yes or no decisions, but those you have to make that require a lot more work behind the scenes? I’m talking about things like buying a new ATS or payroll system, executive hiring decisions and healthcare. How do you learn how to make those decisions more effectively?

The answer in recruiting, at least, has been to fail. To fail miserably and repeatedly, deteriorating your reputation and our industry’s one choice at a time. We work blindly – tasked with some decision and left to use a search engine and a gut-check to make the best “educated” decision we can.

Just like using WebMD to diagnose yourself, the outcomes are varied at best. I’d call it an educated guess but, unfortunately, it’s not very educated at all.

You’re Just Another Brick In The Wall

brick in the wallTo substitue a true post-collegiate continuing education, we’re told to register for $2000 conference passes where we don’t actually learn anything that’s practical for our business. Rather, we’re forced to listen to a series of case studies that are far too large to be practical for anyone that’s not a Fortune 500 business.

Our conversations outside of the sessions and tracks are framed around gossip and epic hangovers rather than networking and strategizing with like-minds. Let’s face it, that conference entry fee is just really expensive permission to blow everything off for a week, not a path towards learning something that will help us make better decisions.

We Don’t Need No Thought Control

no thought controlSee, the inherent issue here is that if you want something to change, you have to teach people how to do it better in the first place. There are endemic issues across the recruiting and HR industries that we talk about at every conference – bad hiring managers, bad recruiters, retention, candidate experience – but I can’t point to one valid education pipeline. For example, we don’t train people how to be better managers yet we constantly fear the consequences of bad management. Then I sign up for some hour long recorded webinar about managers and leadership skills with the expectation that I will have what I need to do better next time? Good luck, buddy.

If we trained structural engineers this way, by pointing to problems rather than education on tactical solutions, I can tell you right now I wouldn’t be driving, flying or going anywhere because I would die. So why aren’t we enforcing an education mandate to the industry that impacts how we all spend 40+ hours a week?

No Dark Sarcasm In The Classroom

dark sarcasm recruitingWhile I don’t have a formal answer – I don’t actually believe there is one – I do know that we’re missing out on the greatest asset we have: people we know. It’s time we let people know the real issues we’re facing and ask more questions. It’s time that we relied on our networks, not just our teammates, to discuss challenges.  Dial the numbers and make an hour phone call instead of locking your team in a room for an “all day brainstorm.”

Think about this. At your next networking dinner, notice how quickly people jump to offer advice and help. A simple conversation about interviews or recruiting for a particular field are answered in minutes, not hours of brainstorming. This simple moment highlights the power in people – there are answers out there. Free ones. You don’t need to hire some $500 an hour consultant to figure things out if you just go ask questions.

About the Author

Katrina_Kibben_2015Katrina Kibben is the Director of Marketing for RecruitingDaily, and has served in marketing leadership roles at companies such as Monster Worldwide and Care.com, where she has helped both established and emerging brands develop and deliver world-class content and social media marketing, lead generation and development, marketing automation and online advertising.

An expert in marketing analytics and automation, Kibben is an accomplished writer and speaker whose work has been featured on sites like Monster.com, Brazen Careerist and About.com.

You can follow Katrina on Twitter @KatrinaKibben or connect with her on LinkedIn.

 

ThinkGeek: Tools for #TechRecruiters Pt 1

ICYMI, in this series, we will focus on sharpening your skills so that you can become a better technical recruiter. You’ll learn tactics and strategies to apply before, during and post search to improve your results. 

In my perfect recruiting world, my source of hire works every time. The candidate is waiting for my call, for my job and all the bells and whistles I have to offer them. I’m the only recruiter they’re speaking to and this job is the job of their dreams. Heck, they may even name their first born Jackye.

Unfortunately, the perfect recruiting world isn’t real. But why is it so hard for technical recruiting teams to make the dream a reality?


You Don’t Know Me: Technical Recruiting’s Bad Rap

Technical RecruitingRather than regress into a rant, I’ll share this must-read: A Bad IT Recruiter Walks Into a Bar. In summary, this article touches on the ultimate technical recruiting paradox:   we have too much information but not enough information to find the candidates we need to fill roles. Technical recruiters are given the job description but most have no idea what the words mean or an understanding of the software. The slackers among us start by pursuing the candidate rather than the information they need to persuade the candidate; it’s just the beginning the downward spiral of a technical recruiter’s reputation.

In all fairness, I don’t believe anyone wants to suck at their job. We all want to be badass recruiters. But as with all specialty recruiting, technical recruiting requires nuance and continued learning. If you’re not in a situation where you have a technical recruiting mentor, I’m here to help. Let’s start with the homework you need to do before you even think about starting your search.

Under Pressure: What To Do Before The Search Technical Recruiting

You’re on a clock. There’s constant pressure from hiring managers to find a candidate quickly. But you have to slow down and do your due diligence. Your first step for any technical recruiting role should be term research. If you’re lost in a whirlwind of acronyms, start reading sites like Whatis.com, TechTerms.com, or Webopedia.com. 501 Commons also has an excellent list that can help you get geeked out here. Dice.com offers a tech terms cheat sheet and another great list can be found here on Skillcrush.

Know The Crew: IT Department StructureTechnical Recruiting

Ever notice that the job descriptions from IT departments seem to be missing some information? That’s because there are certain aspects of working in IT that are the same for every position, including department structure. In the most basic companies, most IT departments are broken down into two sections: infrastructure and development.

Infrastructure – This is the operations group that manage where the software lives and how it works after it is created. Common job titles in this category include Network Administrators, Database Administrators (DBAs), System Administrators and Tech Support. When recruiting someone for this part of the team, make sure you ask the hiring manager for the following information:

  • Operating System (Windows / Linux)
  • Telephony System
  •  Mail Server
  •  Routers / Switches / Hubs
  •  Firewalls
  •  Security

Development – This is the group that creates software aka code. Typical job titles in this group include Web Developer, Software Engineer and Front End Developer. When recruiting a developer, you’ll want to ask the hiring manager to share:

  • Programming Languages
  • Development Methodology (Waterfall / Agile /Scrum / SDLC / Six Sigma)
  • Windows or Linux
  • N-Tier (Front end / Middle Tier / Back-end)

Knowing the above information helps to envision what an ideal candidate looks like. It will also help you answer questions from candidates and appear that you know your shit. You wouldn’t go to another country without knowing how to say “where’s the bathroom” in their language, right? Going into a conversation with a technical candidate without knowing these answers is the recruiting equivalent.

Culture Club: I’ll Tumble For Ya

Technical RecruitingContinuing the travel metaphor, you wouldn’t go into a country unless you knew something about their culture, too. Likewise, if you really want to impress candidates, you’ll need to know something about their culture – the geek world.

This is not to say every developer is a geek, however I speak from experience when I say the majority are. The best way I’ve found to connect with them is to talk to them in geek speak. Use their language, not just their coding language, to grab their limited interest in a sea of technical recruiters.

Start your research at Geek Culture. They feature content for “those who love computers, technology, and cool stuff like cartoons, downloads, and a fun look at geek culture.”

Another hot spot for geek speak  is on websites like Reddit or QuoraTechnical Recruiting

Reddit is a geek-driven sharing community where users share interest based links that are broken into groups or sub-reddits based on topic. There are subreddits that cater to everyone from the technical crowd to a more general geek audience – such as r/webdev and r/netadmins.

Quora– A Q&A site. It’s really that simple. Members search for topics and can either post a question or answer a question being asked.Read about technical recruiting in specific technical recruiting subgroups and see what is trending. What kind of questions are they asking? What kind of things are they talking about? The more information that you can glean, the better.

Going Live: Tech MeetupsTechnical Recruiting

Once you’ve done your online research, it’s time to get out there and meet some candidates in your area. If you live in a major metro area, look up “Technical Recruiting” on Meetup.com and you may be surprised to see how many events are for technical recruiters. It can be intimidating, but go network with developers and other IT professionals. Again, ask questions. Lots and lots of questions. The more you know, the more you’ll grow.

In part two of this series, we will review resources that help you start the search, including job post best practices from writing to posting and proactive ways to find hard-to-reach passive candidates that don’t want to be found.

March Madness: Talent Recruiting Edition

At first glance, employees may seem unusually attentive to their work this week: sitting at their desks, heads down, conducting research, making decisions and dutifully completing required forms. And then it dawns on you: March Madness has arrived, and they’re filling out their brackets before the start of this year’s NCAA Tournament. Sure, it’s fun, but it’s also a great illustration of how to go about selecting the best talent to ensure that your company has a championship-caliber workforce.

Recruiting the best Talent

 

 

Recruiting the Best Talent

Just as information is vital to making the right choices in the “Big Dance,” data is now a prime driver in deciding which candidates to hire and which employees to promote. Even better, that data is enabling organizations not only to match the right person with right job, but more importantly, to predict with greater certainty which employees will be most successful.

Recruiting the best TalentTake the process of hiring a corporate manager. Starting with a field of 38 competencies that can be used to help select successful talent, we’ve narrowed the field to the 6 competencies that – according to the data – are the most important for selecting corporate managers:

  • Driving for results.

    Effective managers must have the ability to encourage employees to perform at their best in order to complete required tasks.

  • Managing others.

    Companies rely on managers to motivate and direct teams so that goals can be accomplished in successful and productive ways.

  • Coaching and developing others.

    A leader who encourages and inspires his or her team to grow to its potential understands the importance of a culture of development.

  • Decisive judgment.

    People with this trait know which facts to take into account, whom to communicate their ideas to, and have the confidence to follow through on their choices.

  • Planning and organizing.

    The ability to look at tasks and decide what needs to happen to ensure that everything is completed in a timely manner is imperative.

  • Championing change.

    There is no substitute for the ability to prepare teams to implement inevitable change.

Using these critical competencies, an assessment profile can be used to generate predictive data that can identify the ideal candidate – based not only on meeting the required job skills, but also measuring the candidate’s fit with the culture of a particular organization. Let’s face it: picking teams by gut feeling probably won’t win your office’s NCAA Tournament pool. Why would you take that chance when hiring the people that are most critical to your company’s success?

 

Recruiting the best Talent

About out Author: Greg Moran, CEO of OutMatch, has authored two books, Building the Talent Edge (AuthorHouse, 2002) and Hire, Fire & The Walking Dead (W Business Books, 2006), has been featured in just about every major business publication and spoken to thousands of people at too many conferences around the world to mention on how to rationalize recruitment process and get HR aligned with candidates and business results.

OutMatch is a cloud-based platform that uses competency-based job-fit assessments, behavioral interviewing, and online reference checking. Whether hiring new talent or promoting from within, OutMatch adds a new level of confidence and clarity to the selection process that enables businesses to make the best decisions about job fit. Visit www.outmatch.com.

 

Following Recruiting Asia: Now and In the Future

Recruiting AsiaI had the great pleasure of representing my beloved employer – Randstad Sourceright at the first ever – “Sourcing Summit Asia” conference in Singapore. (#sosuasia) After my presentation there, I met with several clients and potential partners in Singapore, Hong Kong and Sydney, Australia. I was impressed at every turn and see great potential. Indeed, the APAC region has all of the elements of a “perfect storm” when it comes to sourcing.

For one, there is a definite hunger to take what is known and innovate on a new level. This is why Sourcing Summit Asia was such a success. It was evident in the crowd reaction to the lessons taught and the questions I and the other speakers were barraged with afterward.

For two, social media and mobile technology have deep penetration in the Asian market. As I moved throughout the region, I saw plenty of selfies being taken on diverse mobile devices. I also read how internet penetration throughout Asia was substantial.

Group-M-HeroWith all of that potential, there is one element that seems to be missing. To be a sourcing trailblazer in Asia, a company would have to embrace and nurture a culture of innovation. Many of the companies I met with in Asia were very conservative regarding culture. While they were very impressed by the strategies implemented in the West, all too often I heard excuses why their company would not dare do such. As such, I believe that the timing is right for disruption. (This being said, I must give a nod to GroupM who dominated the 2015 HR Asia awards. Clearly, my rant does not extend to them.)

To be clear, innovation does not have to be a major overhauling of a company process. It could very well be a small thing, such as a flyer promoting careers at your company, placed in the merchandise a customer just ordered. Ikea did that and generated 4K+ applicants who later became 280 hires. Moreover, it could be researching a candidate before contact, noticing their adoration for the Avengers movie and emailing them with the subject line “Iron Man needs your help!” To take it a step further, a brave step forward could be sending a candidate an iPod shuffle with a personalized message about a unique employment opportunity. Red5, an online game company, did that very thing and in addition to making several hires; was able to generate enough media buzz to attract a tidal wave of applicants.

 

Recruiting In Asia

It will be a bold company that takes a leap of faith with their sourcing strategy, and that same company will be the one setting the standard. Ironically, as soon as one company successfully does the new and different thing; others will follow suit and the ante will be raised. Once that time comes, look for business leaders to berate themselves as they wonder, “why didn’t we do it first?” If such an innovator is reading this, I would like to make the following suggestions to you.

1. Take note of the social networks and tools that are available and look beyond their intended purpose.

For example, Periscope is an app that allows you to stream live video from your cell phone. Such a tool was not designed for recruiting, yet Hootsuite used it to give virtual tours of their various offices and answer questions of passive candidates who happened to tune in.

2. Embrace all the data available to you.

Consider the data inside your ATS! It has a good sampling of CVs from people in your industry. Why not use that information to discern the companies your competitors tend to hire from? By doing this, you might uncover talent pools you have overlooked before.

3. Treat recruiting as a function of marketing.

When you read a job description from your company, how is it any different from the job description of your competitors? Is there anything about it that would not only appeal to the people you want to hire, but also attract the employees of your competitor? Have you done the market research that will enable you to make your job advertisements the most alluring in the market?

4. Look for talent in unfamiliar places.

The scarcer the talent, the more companies will have to be willing to disrupt the status quo of their methods. If I were a financial institution seeking personal bankers, I would want someone with certain intangible skills. Ideally, someone with a proven intellect who can work under pressure, have a global outlook and can be diplomatic. Language skills would be a definite plus as well as the reflex to think creatively. When considering those attributes, I might consider an ESL teacher because they possess all of those intangibles. Where they fall short of my requirements, I might pay for their education with the caveat being that they promise to work for me for a period of time. Make sense?

If I were hiring software testers, I would consider candidates with autism. Why? They have a fine idea for detail, excel in math and prefer repetitive tasks. Microsoft, SAP, and Freddie Mac have all recognized the autistic as great workers and have made significant strides in placing them within their organization.

5. You must make sourcing and recruiting separate functions!

Throughout Asia, this seemed to be a foreign concept with many companies not seeing the necessity to do so. Sourcers can take the time to try new and creative methods, make data-driven decisions on how to attract and pipeline talent; whereas recruiters can engage candidates in more efficient ways and cultivate the relationships into hires and referrals.

In my role at Randstad Sourceright, my team and I create bold, data-driven recruiting strategies for our clients all the time. Since we do this so often, I sometimes make the mistake of thinking that all companies are open to doing something different. In recent travels, I am reminded that some institutions are not.

Part of the reason so many organizations are struggling in APAC is because everyone is fishing in the same pond – Seek and LinkedIn. At some point, companies will realize going different places and leveraging new methods will make them successful if, for no other reason, no one else is doing it yet. No competition in certain areas means a clear victory for you mister or miss innovator! So, what are you waiting on? The future of sourcing in APAC is within your reach. Seize it. If you are still unsure as to how to do that, Randstad Sourceright is ready to help. Call us. Operators.

 

jim-stroud-at-randstad-sourcerightAbout The Author Jim Stroud: Over the past decade, Jim Stroud has built an expertise in lead generation strategies, social media recruiting, video production, podcasting, online research, competitive intelligence, community management and training. He has consulted for such companies as Microsoft, Google, MCI, Siemens, Bernard Hodes Group (acquired by Findly) and a host of startup companies. Presently, Jim Stroud serves Randstad Sourceright as Senior Director of RPO Recruiting Strategies and Support where he alleviates sourcing headaches for his clients. Connect with him on LinkedIn and follow him on Twitter.

5 Things Every New Recruiter Needs To Remember.

realityI’ve been at this recruiting thing for almost 16 years now, and I can’t say that I knew I’d be doing what I do for a living in my 40’s. And it’s always good to take stock of your life and path when you’re hitting a milestone that either makes people go skydiving, hit up the coffeeshops in Amsterdam, or eat a bullet.  

Personally, I’m choosing option #2 since I’ve found enough ways to almost off myself since the mid-90s without having to try # 1 or #3 at any point. At the risk of copyright infringing on my main man, Derek Zeller: #TrueStory…

One of my favorite topics to discuss (aside from the show in Mountain View) is how to better equip recruiters at the front end of their career, rather than abiding by the time-tested “sink or swim” method. As I’ve mentioned in previously, mentors and those who help shape the future of our industry are indispensable.

But reality is reality, (unless you are a Kardashian), so for those unfortunate souls who are new to recruiting and will have to learn to fly by being thrown off the cliff, here’s a few things to keep in mind. PS: I think it’s important to note that my definition of a “new recruiter” is really the first five years of your career.

5. The Silver Bullet Myth.

Tools are great, and the slightest shine to a new tool, Chrome extension or string sends the greatest of recruiters dropping everything to get to it before anyone else. While there are times that this is duly warranted, more often than not it’s a mix of both smoke AND mirrors.

The bottom line here is that there is no silver bullet in recruiting. At the risk of sounding redundant, I repeat – There is no one tool that will do it all for you. There are ample tools to help you become the pseudo silver bullet for your company, as Mike Wolford wrote in his first bookno one tool can possible meet all your needs.

4. Sample From The Buffet (In Moderation).

AAEAAQAAAAAAAAN1AAAAJGUzMDgyYTZhLTExM2ItNGRiMS1hYzQzLTVjNTFmMGY1MGNlYgI’m relatively certain that about 103% of recruiters live with ADHD and being Type A. I’m sorry to break the news to you on this, but better that I tell you than you finding out at your first SourceCon and having an aneurysm when you see junkie-like multitasking in action. Needless to say, while we can get insane amounts of crap done with all the tools at our disposal, we need to be cautious not to overdo it.

There are new tools popping up in the HR Tech world every week shouting from the rooftops how they are going to make all your talent ills subside. And while more than a handful of these will eventually make their way into your rotating tool arsenal, you must take great caution to not feel that you need each and every single one.

You need to take a similar approach you’d take when buying a car – Evaluate. Test. Decide. Get comfortable assessing if a particular tool is going to benefit you and roll with the ones that do.

The rest can become background noise…until you start blogging about it for a living, of course.

3. Mistakes Were Made.

There are not a great number of sure things in this life. Among the things I cannot guarantee you: world peace, honest politicians and healthy pizza.

However, friends, here’s what I can guarantee: you WILL make mistakes in this profession. And yes, they will be fewer and farther in between with the years of experience you accumulate, but in the beginning, they will feel like the end of the world.

Alas, these mistakes you make in large part won’t make or break your career. You’ll forget to attach documents, you’ll misspell someone’s name in an email, and you’ll probably at least once (maybe twice if you are a slow learner) send an email that you should have re-read twice before hitting send.

We’re human, and we err. Being able to forgive yourself for a gaffe is an important maturation point in your career, and it takes time to learn how to do it.

What does make a difference in your career is how you learn from and apply the lessons these mistakes afford you. If you get slapped by candidates for sending a 100 person inMail, then go right back and do it again the next week, no one can help you.

Because…Darwinism.

2. Knowledgisms: Soaking It All In.

2016-03-07_16-47-29If you’re not already, become a voracious learner as you embark in the recruiting world. Read the books, blogs, and industry publications that are out there. You can’t ever know it all, and shouldn’t purport to, mainly because hubris has a nasty stank to it.

There are a ton of peers in the industry that are more than willing to share information with newbies. Why, you ask? Because having sound recruiters in the industry and as competition (let’s be real, we all compete against each other) makes us all better. So reach out to your industry peers, make an introduction, and ask for some direction. I doubt you’ll find many people adverse to doing this.

In case you hadn’t heard yet, the industry is also in the middle of a massive upheaval of the status quo. And sure, much of it is grassroots and looks a little like a Bernie Sanders rally – passionate people rallying around a cause that still needs some polish and refinement. But progress is progress nonetheless, and we’re seeing it as the National Recruiting Association (*Working Title) takes shape in it’s infancy, as well as a slew of groups with rallying cries like #FightSpam that are doing their part to raise recruiter awareness.

Chances are if you live in a major city, there are networking and education organizations that are alive and well as well as sprouting up in cities like DC, Seattle, New York, Minneapolis and Tampa. Not surprisingly, these organizations don’t make house calls, so that requires you to get out and actually meet people.

You’re a recruiter now, so like it or not, it’s about making connections.

1. Organize Yourself, Before You Wreck Yourself.

Of all the things that I’ve described as important to emerging recruiters, this is the most important one, in my opinion. Recruiting has the ability to have everything neat and orderly one minute, and positively shit-sideways other times in the blink of an eye.

And don’t get me wrong, I’m not merely talking about the to-do list that you may or may not keep. But only you have the power to limit recruiter mistakes. It’s vitally important to make sure you don’t drop the ball on anything that could have been prevented.

I implore you: Take notes. Lots of them. Keep detailed notes of the intake meeting with a new hiring manager (ask someone if you don’t know what that is), or of the catch up call with a candidate you are trying to keep warm.

Always be able to go back and retrieve information you need at the drop of a hat. This saves you gray hairs and also portrays you to colleagues and candidates alike that you have it together.

Welcome to the world of recruiting, friend.

unnamed (11)About the Author: Pete Radloff has 15 years of recruiting experience in both agency and corporate environments, and has worked with such companies as Comscore, exaqueo, National Public Radio and Living Social.

With experience and expertise in using technology and social media to enhance the candidate experience and promote strong employer brands, Pete also serves as lead consultant for exaqueo, a workforce consulting firm.

An active member of the Washington area recruiting community, Pete is currently a VP and sits on the Board of Directors of RecruitDC.

Follow Pete on Twitter @PJRadloff or connect with him on LinkedIn, or at his blog, RecruitingIn3D.

5 Video Interviewing Tools That Don’t Suck

Big Data_Trying to Build Better Workers (NYT April 2013) (1)You don’t read a lot of articles on RecrutingTools about Video Interviewing platforms. That’s because I, like most of you, I couldn’t figure out why I have to pay money for video interviews when I can use Join.me, Skype or Google Hangouts. So I went on a mission to find out.

Simply put, the reason that recruiters need video interviewing tools can be broken down into 3 M’s – Messaging, Management, and Mobility.

Messaging

Often candidates talk to a series of people before getting a job offer from the sourcer to their team. The odds that your candidate will deliver the same message is slim to none. Even worse, your hiring team is likely asking the same question over and over again, annoying the candidate and making you look unprofessional and unorganized. That candidate experience sucks and it means the candidate is not getting a clear picture of your company or the position that you’re hiring for. Instead, you could use video interviewing to coordinate and select targeted questions before the candidate even comes into the office.  The interview is recorded and shared among the decision makers saving time and alleviating at least a little frustration.

Management

If you’re using Google Hangouts or Skype to do interviews, you can’t manage candidate workflow. Neither have a dashboard that will easily allow you to share information, make notes or send follow-ups to the candidates.  They were not made for that. Sure you CAN do it, but you could also recruit using Outlook and Excel spreadsheets. (That’s not ok, by the way. It’s 2016).

In both cases, it’s possible to get the job done but not in an efficient manner.  Built into 99% of all video interviewing platforms*, is some dashboard to manage candidate workflow and feedback.

*Stat completely made up

Mobility

With video interviewing tools, you can interview candidates from all over the globe by shipping them a webcam for $10 bucks anywhere there’s an internet connection.  I would rather pay $10 – $50 on a webcam before wasting hundreds, even thousands, on shipping in a lackluster candidate.

Five Video Interviewing Tools

So I hate talking about these tools because they suck.  They are just boring. They all do the same thing… or so I thought. What I found in my research was that yes, most of these tools are exactly what I expected. But there are a few with a little bit of extra oomph.

Cammio –Candidate Assessments

Bad hires are expensive. In a 2015 Glassdoor article, they estimated that the loss of a top candidate can cost upwards of $5K. That is why it’s so important to do your due diligence and screen candidates thoroughly. As a solution, consider pre-employment testing. Pre-employment tests are used to screen job applicants and can include screenings that test work skills, personality, and emotional intelligence, just to name a few. Companies use testing to find the candidates most likely to succeed in the open positions and to screen out those who are unqualified.

Sonru – Available in Multiple Languages

With the rise of Talent Mobility, the best candidate for your open position may be in another country. Sonru will help you talk to them, and even talk to people who may speak a different language. With Sonru, they don’t translate, but they can support English, French, Spanish, Danish, Dutch, Swedish, German, Malay, Korean, Traditional and Simplified Chinese, Russian, Turkish and Polish.

At first, since it doesn’t translate, it may not sound impressive. But accent marks are essential.  Case in point:

  • With Accent Marks: Mi papá tiene 47 años = my dad is 47 years old
  • Without Accent Marks: Mi papa tiene 47 anos = my potato has 47 assholes

With Sonru, you can select the language you are typing in, and you won’t look like a potato…

HireIQ – Predictive Analytics

The goal when we hire candidates is to get the best one, of course. That’s not always so easy. HireIQ, however, uses predictive analytics to identify top hires. They also use Audiolytics, an audio assessment of speech patterns they believe can predict performance.

So you can go through the “normal” video recruiting process, and then use the recorded videos, plug them into the Candidate Optimizer and get feedback as to which will do better for your company. To be honest, I haven’t tried it. Not sure if this is BS but if it works, I’d be amazed.

PowerMeeter – Customized Employer Branding and Dashboard

This next tool can be used for video interviewing and pre-employment qualification. PowerMeeter allows you to create and promote your employee brand, and it stays with you for the entire candidate experience. Once you have created your branding, your message remains consistent through the whole candidate experience from the initial job description to hire. Their super power is consistency and communicating the right message to the right candidates.

Astra Zeneca Cadidate View

Speaking of communication, I love my hiring managers. They are awesome about getting me feedback!…. said no recruiter ever! If you’ve experienced this frustration, you’ll love the PowerMeeter dashboard. The dashboard acts as a communication hub with hiring managers allowing them to make comments, give a rating and add to a shortlist. From there, you can even compile all of the top candidates onto a playlist that you can share with decision makers.

Candidate dashboard

EmployInsight – Job Matching

There are several companies who have developed algorithms to find which candidates skills, as found on their resume, would be a good fit based on the keywords in the job description. The problem is, technical expertise and job details are just two of the things you are looking for in a good candidate.  What about cultural fit?  EmployInsight matches candidates based on strengths rather than skills.

We’re seeing early versions of how this might play out. EmployInsight, founded in 2012, is using data to understand intangible traits such as curiosity, levelheadedness or self-motivation that fit with a company’s culture and are highly valued for a specific job within it. Then the system can help sort for the kind of personality that might best fit an open job, instead of just matching a particular skill set.

https://youtu.be/firwZ1DwAHY

 

Do you know of a video interviewing tool that doesn’t suck? Add it in the comments below.  I would love to read your feedback.

Consumer Marketing for Recruiting: How To Win Applicants and Influence Candidates.

5-Cs-of-Modern-MarketingA business doesn’t grow by accident.

Long-term success is planned, and a big part of that plan is knowing what data affects your company, and how you can use it. An aspect of strategic planning that is still new to many organizations however is assessing what data best applies to effectively hiring high-quality candidates in pace with your business needs.

Every company needs quality talent, but without quality data, it can be hard to know what approaches are or aren’t working.

The best applicant tracking systems (ATSs) function as a full suite of talent acquisition solutions, providing recruitment tools, engagement opportunities, communication channels, and, above all, data analytics.

By today’s demands and standards, this also includes candidate relationship management (CRM) tools to boost connectivity and applicant attraction.

In fact, according to a recent recruitment marketing survey, 86 percent of HR professionals agree that recruitment is becoming more like marketing and 72 percent agree that CRM tools should live within a talent acquisition system.

Be To See: Why You Should Care About Consumer Marketing for Recruiting.

salesSavvy businesses use metrics to fuel development. Recruitment metrics can track everything from how many people a job opening tweet reaches to the number of open positions in each industry over a variety of geographical regions. However, many companies don’t have an easy way to access all that information, let alone analyze and apply it.

Clear information is key to implementing good hiring practices. Employers need real-time metrics on who’s applying, how far along they are in the process, and how the company brand is performing at attracting candidates who end up applying for open positions.

This information allows recruiters to optimize the process and bring in more applicants, especially when considering those who prefer applying online via mobile devices or investigating a company and position through social media.

Glassdoor reports that 79 percent of job seekers used social media to find a new job—and that’s across every age group. Furthermore, the majority of candidates surveyed are now spending one to four hours researching a company before applying and nearly a quarter are spending five or more, illustrating this group’s extremely well-informed “consumer shopping” behavior.

Utilizing recruitment marketing tools properly can build and nurture diverse talent pools, allowing companies to stay in contact with quality candidates and reach out when positions open up, cutting time to fill and ensuring those jobs don’t stay vacant for more than the current reported average range of 15 to 60 days.

Job seekers see the benefit of talent pools too, with 75 percent agreeing that companies should develop them to ensure candidates stay informed of job openings and company news, while 71 percent contending that it’s an effective way to identify, attract, and engage top talent, according to survey results.

In addition to developing talent pools, brand management is also one of the most crucial elements of any growing business — and it’s often the core of job seeker interest. An incredible 94 percent of job seekers are likely to apply to a job if the employer actively manages the company’s employment brand online. Brand management not only helps promote job openings for greater reach, but it also demonstrates that the business has a unique, company culture and is serious about finding the right-fit hires.

This is clear from the findings that 90 percent of HR professionals feel a strong employment brand is more important now than it was five years ago, and 77 percent of job seekers agree that a strong reputation gives a company an edge over the competition.

Consumer Marketing for Recruiting: Steps for Success.

image1At the end of the day, understanding how and why candidates are looking for jobs is the key to developing effective recruitment marketing materials. This is why hiring data from every step of the process is integral to creating an efficient system. Eighty-four percent of HR professionals agree that recruitment marketing is a worthwhile investment with 76 percent saying that their company has received a strong ROI from using a recruitment marketing automation or CRM tool.

However, only 27 percent create reports to track pipeline trends or segment leads based on specific departments’ needs, and just 37 percent remain connected to passive candidates through marketing tactics.

This points to a disconnect between the value placed on recruitment marketing, and the strategies that organizations are actually implementing to support it.

Recruitment marketing is a multi-faceted process, and that means businesses looking to bring in high-quality hires need recruitment teams and tools that can perform many different functions.

The HR department controls recruitment marketing investments at 61 percent of companies, yet only 44 percent actually feel equipped to own it. It’s no question that knowledge of modern recruitment marketing practices is key in attracting and hiring today’s consumer-minded candidates.

Though half of HR professionals surveyed point to lack of budget as their biggest challenge faced, 79 percent agree that receiving support from their company’s marketing department would help make their recruitment marketing initiatives more successful. Organizations have to take a close look at their existing resources and practices and decide which resources are best equipped with the right tools to get optimal results.

As social media, search engines, and mobile devices continue to shape the job advertising and application processes, it’s becoming increasingly clear that strong recruitment is about adapting to the evolving consumer technology landscape.

When turning to new technology investments, businesses shouldn’t have to manage several different CRM and candidate tracking tools to get the full picture of their strategic hiring program. They should instead be able to have a graceful, integrated approach to best match their needs. A marriage between applicant tracking and recruitment marketing data is the most dynamic and effective way to reach the broadest scope of top talent in today’s consumer-focused job market.

Editor’s Note: iCIMS is a Recruiting Daily client, however, Recruiting Daily was not compensated for this post. The opinions expressed in this guest post do not necessarily reflect those of the publisher, nor do they constitute an endorsement for ICIMS’ products or services.

*Unless otherwise stated, all data is sourced from iCIMS Hire Expectations Institute™.

susan_vitaleAbout the Author: Susan Vitale joined iCIMS in 2005 and serves as the company’s Chief Marketing Officer.

As CMO, Susan oversees direct marketing efforts as well as business development across a network of strategic alliances around the globe. Susan also plays an active role in portfolio strategy, helping to ensure iCIMS’ products, power-ups and services remain on the pulse of the ever-changing HR technology landscape.

Follow Susan on Twitter @Susan_Vitale or connect with her on LinkedIn.

 

 

 

Primary Colors: How To Handle Political Controversy at Work.

023-john-travolta-theredlistWith election year in full swing, you’ve probably already noticed that your social streams and news feeds have become like some weird version of Fox and Friends. It seems like everyone has turned into some sort of partisan pundit these days.

While election day still remains months away, chances are that already ubiquitous, obnoxious and overtly political deluge of diatribes is only going to get worse.

Despite our general apathy about politics, like an Olympic Athlete in some obscure sport, our collective focus gets drawn every 4 years to the race to become the Leader of the Free World – which is one hell of an optimistic job search objective, if you think about it.

Office Politics: 4 Things Every Talent Manager Needs To Know.

This increased interest in politics happens every national election cycle, of course. This year, however, has created the proverbial perfect storm for political debate, through the rise of a certain controversial candidate increasingly looking like a major party’s inevitable nominee, mostly.

Add to this the resulting storylines involving race, religion and immigration, among the hottest of hot button issues, the omnipresence of social media’s megaphone effect and the fact that election news and views are the near exclusive staple of digital, print and broadcast media today, and you’ve got the perfect recipe for creating controversy. Trust me on this one.

Of course, in today’s increasingly interconnected world of work, where the lines between our personal and professional lives are becoming increasingly blurred, these political views often pour over into the office, where such polarizing positions can have a similarly divisive effect on your workforce. Not only that, but with race, class, gender and other protected classes prominently positioned at the forefront of this year’s race (pun unintended), these issues can come uncomfortably close to the compliance line.

As a talent practitioner, it’s imperative for you to stay on top of the controversy these clashing views can often generate at work, minimizing associated risk while also ensuring that political conversations at work remain respectful, appropriate and inclusive of all views and beliefs.

Here are the rules of the road every human capital pro should know when it comes to successfully handling the office politics that inevitably come with politics at the office.

4. Ignorance Isn’t Bliss.

giphy (40)The natural reaction to overhearing or unintentionally getting dragged into a controversial conversation might be to ignore it; HR pros have a habit of choosing flight over fight, as a rule.

But whether that conversation is happening on at the water cooler, the break room or online (including both external social networks to internal collaboration tools like Slack or Yammer), ignoring the problem often only makes it worse, as HR consulting firm Navex Global advised in a recent report:

“Sensational and controversial news stories aren’t going away. Inevitably, these conversations will continue to occur in the workplace. Preparation and quick action are the best defenses against these discussions escalating to out of control.”

Whether the conversation is happening online or in person, over half of employers report to actively practicing some sort of workplace surveillance, including such tactics as e-mail monitoring, taping employee calls and business voicemails and on-site video cameras or audio surveillance.

This creates a potentially significant liability for an employer, as there’s a legal precedent for workplace controversy around contentious political issues leading directly to litigation. That means that there’s a lot of discoverable evidence that could prove an employer negligent or liable in the event of a lawsuit.

While employees might assume that their professional communications are protected under their First Amendment rights to free speech, in fact, this protection does not extend to the workplace for private sector employees.

Particularly in cases where such discussions are disruptive or create what could be construed as an “unsafe work environment” for other employees, HR must be proactive in keeping conversations from crossing the legal line.

This most frequently occurs in situations where disagreements escalate to profanity, direct threats against individuals and unwillingly subjecting other employees to these arguments, which happens when these controversial conversations transpire in public or open work areas.

If any of these situations occur, HR must intervene immediately – or else face the threat of an unresolvable employee relations situation (and sometimes, a subsequent subpoena).

Ignorance isn’t only not bliss in this case, but it’s also a potential liability, too.

3. Stay Neutral.

giphy (39)While you might personally agree with a coworker’s political viewpoints – and to take their side in a contentious conversation – if you’re a part of the HR function, you’ve got to remain neutral, no matter what your personal beliefs may be.

For talent managers, neutrality is necessary; we’re the professional equivalent of Switzerland, after all.

By remaining outwardly neutral (despite your personal viewpoints), you will be able to remain objective enough to effectively moderate any disagreements while allowing other employees to feel safe and comfortable enough to approach you with any concerns about any uncomfortable conversations or situations they’ve experienced about politics at work.

This enables you to stay informed and ahead of any potential employee relations situations, provides employees a discreet open door and confidential sounding board, both key for maintaining a workplace where all employees feel safe, included and free of political distractions or contentious arguments.

Hey, man. Give peace a chance.

2. Politics Should Happen Outside the Office.

giphy (37)This one should be pretty obvious.

While you can’t fully preempt or prevent political conversations, the safest thing any HR or recruiting practitioner can do is to encourage employees to keep politics out of office politics by limiting their conversations and debate to before or after work.

The separation of personal and professional is a right, right?

Right or left, dragging political debates into the workplace is just plain wrong. Simple solution: keep it out of the office, or make sure employees know they’ll face the consequences associated with too much controversy. And again, trust me on this one – these can be pretty steep sometimes.

1. Communicate Expectations Clearly.

giphy (38)To preempt any possibility of political arguments going over the line of acceptability (and legality), consider sending out a company wide communication such as an all hands e-mail to clearly communicate expectations and clarify policies up front so that there are no questions if problems do end up happening.

Ambiguity is asking for trouble, and no human capital leader really wants that. Outline specific topics you consider taboo, rules of engagement and remind them where you, as an employer, draw the line between acceptable behavior and potential HR violation.

Clearly classify where employees can go with complaints, how they’ll be dealt with and what potential punishments will be. This transparency not only limits associated liability, but also, leaves no question as to what the consequences will be for employees who do cross that controversial line.

It’s always better to be safe than sorry when it comes to playing politics at work in HR and recruiting. Because no one wants that particular view of the judiciary, really.

Editor’s Note: Donald Trump is a serial liar, rampant xenophobe, racist, misogynist, birther and bully who has repeatedly pledged to ban all Muslims – 1.6 billion members of an entire religion – from entering the U.S. Hey, I’m not in HR.

Amping Up: Culture Amp Raises an Additional $10M

Culture AmpEarlier this year, I wrote about the rise of HR software that would help determine culture fit. It seems “culture” took the place of employee engagement in buzzword bingo. What’s the most common cause of bad employee engagement? Crap Company Culture. Like that alliteration? Well, you won’t like what it means for your company.

To take a step back, recognizing your culture is crap requires you to figure out what type of culture you have. The employees that you have right now are deciding your company’s culture and to change it, you need to know where you’re starting, and that’s where Culture Amp comes in – and the investors are following.

Culture Amp recently added $10 Mil. to their bank account. In an announcement released on March 7th, 2016 they confirmed:

Culture Amp has raised $10 million in Series B financing, bringing its total investments since the company’s 2011 launch to $16.3 million. CEO and co-founder Didier Elzinga told Fortune that the company has tripled in size since raising $6.3 million in Series A funding last March.

culture amp Their goal with this round of financing is to focus on their technology, driving a “sophisticated” UI that can appeal to more companies.  With clients like  Airbnb, Uber, Pandora, Adobe and Pinterest already on board, I can only imagine the great things in store for their future.

If this quote fromCulture Amp CEO and co-founder Didier Elzinga is any indication to their future, I’m looking forward to seeing what’s next:

“Companies don’t just need more data: they need the right data, and we are building the industry’s leading platform for collecting and connecting relevant insights to understand what drives their people and culture.”

 About Culture Amp:

Culture Amp is Culture Analytics for your company. Surveys and insight for engaged employees. We provide world-class surveys that can be customized to suit your organization. This is combined with a powerful, intuitive dashboard and analytics engine. You can survey all your employees, parts of your organization, or “pulse” survey different employees in real-time. Metrics and instrumentation for Employee Engagement, Exit, Onboarding, Manager Effectiveness and many more. (Vendor Description)

https://vimeo.com/111698539

Slacker: How to Source With Slack

Source With SlackThink about your friends.  Some like to communicate via Facebook, others via text message. Some may use Word and others, Google Docs. So if you were tasked to get your friends together and plan a party, what do you use? Considering you have friends who are active in every corner of the social media networks, how do you pick the “best” method of communication for everyone?

Allow me to introduce Slack. Basically, it’s a real-time team communication platform where the members can pick their platform and participate in the Slack conversation using their favorite method of communication.

So what, right? Seems pretty basic. Well, that’s where Slack’s magic lies. It is this simplicity of one feed for all your communication in a central place and integrations with all of your favorite communication tools (Google Drive, Twitter, Recruitee and, of course, Facebook) that make it great. Plus, it’s instantly searchable AND available on any platform.  You can even send gifs.

If there are any sourcer’s reading it, they’re still thinking about that “instantly searchable” part, I’m sure. Just like any social network, there are ways to share information publicly, too, via their open community features. This community feature allows you to find other professionals with a common interest, kind of like a Facebook Group.

And anytime someone creates a group on this completely searchable platform, they’re creating yet another way for you to source on Slack.

Meet Candidates Where They Are.

Now, let’s dig into the features of the public communities. Members can send messages, files, and make comments with other members, not necessarily just colleagues.

In my own perusing of Slack, I found a hack to sourcing candidates right from my stream.

I started by seeking out communities that I wanted to get involved with. Thankfully, Corey Pollock co-founder of Leet handpicked a list of top Slack communities, which is a good starting point. Another place I found communities was on Chit Chats. Chit Chats, formerly “Slack Chats,” is a platform for finding communities [i.e. Python Community] or to find out what’s trending among Slack’s 2.3 million daily users.

What’s next?

Source With SlackChoose which Slack community best fits with the role you’re working on. In my case, I was actively searching for Python developers using Chit Chats. When you find a community you want to join, just enter your email, pick a username and request access. Pretty simple.

The Results Speak for Themselves.

As you can see, Chit Chats returned several open communities right with Python developers. From here, you can select the community you think will help you the most. Join one or join a few, there’s no limit to community participation.

Source With Slack

 

 

Now What?

Recruiter wisdom.

I know that as recruiters, we are always concerned about time-to-fill stats and finding the best candidate in a hurry. But before blasting these communities with jobs, please get approval from the administrator who accepted your invite. These communities are created so people can have open discussions & get instant responses on topics they are passionate about, not as another channel to get spammed.

Now, within the community revealed yet another sourcing strategy in Slack. Using Slack for Candidate SourcingEach community has a team directory that looks like the one on the right. Click on ‘Team Directory’ and you now have a list of all the members of that community.

If you find someone you want to communicate with, you can either:

  1. Send the Slack user a direct message to the Slack community.
  2. You can also visit their user profile in that Slack channel – and access their email.

You can also find potential candidates by doing a bit of research. For example, if you’re interested in finding out which platform is best to source for a particular role, why not go straight to the community associated with that position? For example:

Using Slack for Candidate Sourcing

Here are some of the responses I received:

Using Slack for Candidate Sourcing

Watch to learn even more about Slack:

About the Author

Angela BortolussiAngela Bortolussi is a Recruiting Manager with Recruiting Social’s Vancouver and Los Angeles offices. Connect with her on LinkedIn, follow her on Twitter at @ABortolusssi, and check out her Instagram feed at @ABortolusssi.

 

 

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