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Last Breath: A Hiring Handbook for Surviving The Recruiting Apocalypse.

The good news is that you probably won’t have to hear the phrase, “the Uber for recruiting” anytime in the foreseeable future.

The truth, however, is that the phenomenon of disintermediation in the talent acquisition space is anything but over.

In fact, most recruiting related startups these days – acting under the fundamental precept that “hiring is broken,” despite little to no evidence to support this sweeping statement – have a value proposition that’s fundamentally tied to shifting control from the recruiter to the hiring manager.

And that could become a really big problem, left unchecked.

That’s A Check.

A significant portion of recruiting related spend, obviously, comes out of the hiring manager’s budget, not talent acquisition’s, meaning that for SaaS aspirants, cutting recruiters out of the sales process and product roadmap means going where the money is, with apologies to Willie Sutton.

The ease of posting job ads, reviewing resumes and virtual interviewing created by technology has created efficiencies in recruiting that, unfortunately, might also lead to recruiters being displaced entirely from the hiring process.

Obviously, this isn’t the brightest of ideas when it comes to strategic talent acquisition, but as companies continue to look for ways to gain competitive advantage through strategic hiring, the combination of potential cost savings and underestimation of what real recruiting success really requires could prove an increasingly enticing proposition for putting hiring directly in the hands of hiring managers.

While recruiter growth and demand are expected to continue for the foreseeable future, the truth of the matter is that the profession remains a canary in the employment coal mine, largely, and while the jobs economy continues to boom, the bubble can burst at any moment.

Future: 4 Survival Techniques for The Recruiting Apocalypse.

 

History has showed us that the cyclical nature of the economy is an inevitability (and we’re statistically due a downturn), but unlike in the past, recruiters will be threatened not only by the bigger economic and jobs picture, but the increasing ability of companies to ostensibly automate recruiters completely out of existence.

This means that if recruiters don’t have a deep network of connections, specific industry expertise or functional experience and a proven track record of making better hires for less money, their headcount may soon be guillotined.

The thing is, if you can’t add demonstrable value or quantifiable proof to hiring managers and HR leaders alike that you’re making an impact on the bigger business and bottom line, you’re going to be pretty much screwed when the slowdown hits.

And it always does, sooner or later.

The good news is, if you’re a recruiter, there’s plenty that you can start doing now to get ready for what happens when the bull market bears down. Here are 5 things every talent acquisition pro can do today to ensure that they can survive – and thrive – when winter comes and the hiring freeze happens.

Consider this a survivalist guide to the Recruiter Apocalypse.

4. Mask Off: Get to Know Your Hiring Managers.

 

Too many recruiters make their interactions with their hiring managers all about the job, but the intake meetings and continuous communication during the hiring process should focus just as much on the hiring manager as the kind of candidate they’re purporting to hire.

It’s pretty easy to simply figure out what the minimum and preferred qualifications are, what the hiring manager is looking for in a hire and all the other fundamental stuff we waste too much time on, but it’s imperative to go beyond the job requirement and get to know the person ultimately responsible for making the final hiring decision.

Before your first meeting, consider doing a little bit of background research – even a perfunctory LinkedIn or internal employee directory search should suffice – and figure out some potential talking points or common areas of connection that have nothing to do with the recruiting process.

The goal isn’t to be an order taker, so recruiters who focus exclusively on the tactics when meeting with hiring managers miss out on an opportunity to build the requisite trust and respect needed to make great hiring happen as painlessly as possible.

Even if you’re a competent, seasoned recruiter with niche industry or functional expertise, if you only talk recruiting, the hiring manager is only going to see you as a recruiter. The goal is to have them see you as a partner, and, optimally, someone who knows their stuff – that’s how trust happens.

This means having a bigger conversation, and getting to know a little bit more about the hiring manager themselves.

How did they get here? What was their professional journey? What did they do that they considered essential for success? How do they define failure? What do they value most in a coworker, and what sort of relationship do they hope to have with the new hire?

Most hiring managers will gladly tell you more than you care to know, if you only ask.

We all like talking about ourselves, and the more you can focus the conversation on the hiring manager and their wants and needs, the better picture you have not of the skills and backgrounds of the candidates you have to find (the easy part), but which ones are going to be likeliest to click enough with the hiring manager to actually get hired, too.

A lot of this rests on personality, which is why it’s so important to get to know your hiring manager.

The more you focus on building a relationship, the less likely you’ll be seen as just another interchangeable recruiter and instead be considered a valuable business partner whose institutional knowledge and internal relationships are indispensable parts of the company’s hiring process.

That’s what friends are for, after all.

3. Turn on the Lights: The Value of Candidates As Connections, Not Customers.

I hung onto my Rolodex for about as long as I hung onto my Blackberry, but inevitably, the proliferation of accessible information and explosion of contacts made such old-school technologies more or less obsolete.

Building a network is no longer collecting business cards and turning contacts into meaningful connections; now, it’s a matter of sending out a few requests, maybe posting some updates and plugging in some APIs and boom – you’ve got a bigger and more potentially powerful network than you could ever capture in a Rolodex.

LinkedIn began this phenomenon, but in the age of inbound marketing, automation drives communication, and we’ve largely replaced the concept of “network” with that of “database,” much to the detriment of relationship driven recruiters and seasoned talent pros.

Most feel that the only way to compete with the shift towards automation is through adopting a similar approach to recruiting at scale, that if you can’t beat them, technologically speaking, you might as well join them. That is, if you want any hope at hiring success whatsoever. This, of course, is bollocks.

Instead of focusing on more connections, building better targeting for email sends and EB campaigns or building “candidate personas,” maybe stop for a minute and think about the fact of the matter is, in recruiting today, less is more. Every requisition ends with only one successful candidate getting hired, but contrary to popular belief, that doesn’t make the rest of them completely worthless, either.

The one thing that we seem to be missing from the “candidate experience” (gag) conversation – and it’s an extensive one, to be sure – is the fact that not all candidates are created equal. Look, it’s asinine to assume that it’s a recruiter’s responsibility to have to contact everyone who applied for a job, even if they weren’t qualified – hell, in that case, they’re not even actually candidates.

So just because they wasted their time applying for a job without bothering to read the minimum qualifications doesn’t mean recruiters should have to reciprocate.

At the end of the day, candidates actually do get a pretty good experience, as long as they’re still candidates. It’s the minute that they’re no longer part of that process that the actual problems tend to begin, and the further along in the process these candidates get, the more negative impact the candidate experience might actually have on your recruiting process.

The unwashed masses without any relevant experience blindly applying for your jobs aren’t going to really have the network or connections where negative word of mouth is really going to matter all that much.

Not so with the finalists, many well connected and established within the niche industry or function you’re responsible for recruiting, who are right for your company, even if they might not be right for right now.

Hiring managers almost always leave informing silver medalists and final candidates up to the recruiter, which, to their credit, is a conversation almost all of us always have. There is generally no black hole for those candidates who made it through the process, even if they didn’t ultimately get a hire.

Recruiters do notify these candidates, but too many miss out on the chance to use this final conversation to build a connection with a candidate that will almost always pay off down the long run.

This means emphasizing that while they weren’t chosen, you think they’d be a great fit for the company, express you’d like to keep in touch and instead of blasting an email to your talent community, consider sending a personalized, periodic follow up. It only has to be a few sentences, but these sentiments go a long way.

Make sure you keep the avenues for communication open, and let them know that you trust them enough to make referrals who may also be great fits for the company now that they know more about what working there is really like.

This little perfunctory follow up is something recruiters rarely do, and this high touch approach is going to do a better job targeting viable candidates and building better experiences and brand than any high tech solution or online initiative.

Stop worrying about wasting time on the candidates who stand no chance of getting hired and spend that time instead building deeper relationships and more meaningful connections with the finalists who have already proven they have what it takes to get hired (even if they weren’t the first time).

If you put the effort into connecting with these candidates, the ones who can actually fill reqs instead of just jam up your ATS, then you’re creating the kind of experience that top talent is not only the most likely to reconsider other roles at your company, but also, to tell their friends.

And given the rules of affinity, there’s a good chance those friends are going to be highly qualified, highly selective and highly hirable top talent, too.

Like attracts like, which means to get the most utility out of candidates, you have to make sure that they like you, too. If they do, you’re going to have the kind of network that works every time, no matter how many connections, friends or followers you happen to have.

If you add value to your network, they’ll do the same. Promise.

2. Kno The Meaning: Learn Your Business Better Than Anyone.

The most coveted high school recruits aren’t the ones who play a specific position – say, the five star QB or a top ranked defensive lineman. They are, in fact, those whose position is referred to as “athletes.”

That’s saying that their talent, skills and potential define any one position, and that no matter where they end up playing, they’ve got the tools to fill in anywhere on the field their team needs them.

When it comes to a “hiring team,” however, recruiters are often seen a lot like punters; not a real part of the business, but rather a specialist who comes on as needed to perform their mundane, but requisite, role within the bigger game plan.

That’s because we necessarily limit our roles and our focus to the requisitions we’re working on, the just-in-time hires we need and recruiting metrics like time to fill or cost per hire that have no actual connection to the bigger business or bottom line.

Recruiting lives largely in a silo, which makes it easy to lose sight of the reason we’re making hires in the first place. CREAM, grab the money, dolla dolla bills, y’all. Hey, recruiters rely on revenues, too. Without them, we don’t stand a chance in hell.

The way to move from being a punter who no school wants to burn a scholarship on into a coveted athlete, the kind who defies categorization and who can come in and perform as needed, when needed, is imperative for recruiters to be seen as valuable business partners who aren’t just part of the team, but essential to its success.

The only way recruiters can do this, of course, is by breaking down the barriers and getting to know the business.

Spend time with line managers. Shadow employees and schedule meetings with key stakeholders across other functions and LOBs to get to know more about what they do, how it fits into the company, what types of candidates they’re looking to hire and how you can help.

Read financial reports, press releases and marketing collateral – anything out there to help you become an expert not only on hiring, but on the business itself will provide the types of insider and institutional knowledge that provide a competitive advantage when dealing with hiring managers, candidates and senior leaders alike.

If you know your shit, and you know how your TA efforts align with bigger business objectives and long term strategy, you’re probably going to stand out and survive any recruiting related belt tightening, since at least you’ll know how to justify your existence in a way that your C-Suite cares about (since you’ll know what that actually is).

Here’s a hint: it’s got nothing to do with employer branding or social recruiting or any of the other initiatives that exist almost exclusively within talent acquisition; such initiatives only serve to make TA more insular, and without insight to the bigger business and meaningful insights into workforce or strategic planning, if you’re not an “athlete,” you’re finding yourself on a pretty precarious place on the downturn depth chart.

This is one best practice you don’t want to punt away.

1. I Won: Be A Badass.

This one’s simple. There are a lot of recruiters out there. They are interchangeable, largely transactional and imminently replaceable.

Don’t be one of those generic, faceless tools out there spamming away on LinkedIn, blasting un-targeted or irrelevant job alerts to a “talent community” or polluting everyone’s social feed with random automated job postings.

These recruiters are a dime a dozen, which is why when companies look at cutting recruiters, these interchangeable, mostly hands-off and largely lazy paper pushers are obviously a huge cost center that seems pretty easy to replace with technology, outsource or redundancies & re-leveling.

Don’t be one of those recruiters, or you’re bound to suffer the same fate as them.

If you want to stand out in recruiting, be yourself. Chances are, if you take the stick out of your butt, lose the HR act an  take the time to get to know your stakeholders, both internal and external, as you instead of some recruiting cipher there to fill a req and disappear into the ether, you’re going to survive any recruiting related apocalypse.

Don’t be another recruiter. Do you. Don’t live up to expectations. Exceed them.

Chances are, you’re a badass. But when you’re yourself, there’s only one of you, and that, my friends, is one commodity that’s impossible to replace.

But it’s up to you to make the case of why you’re indispensable, before the economy or technology conspire to make that case for you. As they say, there’s no day but today.

And if you follow these simple steps to recruiting survival, you just might have a tomorrow in talent acquisition, too. Recessions and downturns be damned.

Screening Out vs. Screening In Could Cost you Billions

There is a trend in Silicon Valley tech companies who boast of having the highest recruiting standards and “hiring only the best.” These companies pride themselves on the hard interview questions and the belabored hiring processes they have created. While on first glance this may seem like a wise practice, too many companies lose sight of the end goal – hiring amazing, talented people, who get shit done. Hiring the best involves screening people in, as well as screening out.

The High Cost of Candidate Screening Out

You may have heard of a gentleman named Brian Acton. As a college dropout, Brian was used to being screened out but worked hard and was able to work his way up to the position of VP of Engineering at Yahoo. Well at some point, he found himself needing to look for a job again. He interviewed at Twitter and didn’t get it. He was “screened out” But he was cool about it responding:

Later, he was also “screened out” from Facebook. And again, he was gracious. He said:

Don’t feel too bad for Brian. He had time on his hands and got together with another Yahoo ex and decided to work on an app. It was a huge success. You may have even heard of it. It is called WhatsApp. Facebook later come to him to purchase WhatsApp and did so for a cool $22 billion in 2014. TWENTY-TWO BILLION. Let that sink in… That is a $22 billion dollar recruiting mistake. Instead of realizing what Brian could contribute they focused on the things he didn’t have and screened him out.

The Rewards of Candidate Screening In

This example is a little more personal. Once upon a time, I was hiring a PHP Developer at a start-up. A Delphi programmer named “Mike” applied.  Mike didn’t have all of the PHP skills we needed, so he was rejected.  He quickly corresponded back after my rejection and explained how he would migrate his programming skills to be a success in our development environment if given a chance. It was a sound plan.

Beyond his programming skills, he showed maturity, commitment, and communication skills well beyond the average developer. So we decided to take a chance. We offered him a two-month contract to try things out. His PHP programming improved quickly, and his natural leadership became an instant positive to the team. We hired him on full-time.  Furthermore, Mike, lead a major team for years at that start-up.

Eventually, our start-up was acquired, and Mike went on to lead a global team of over 900. His expertise influenced service and quality over hundreds of millions dollars worth of software products for years to come. Mike is my best example that screening in provided my employer with at least $50,000,000 in incremental value when the easiest thing was to reject Mike as a candidate because he didn’t fit “the profile.”

My lesson here? Don’t use trickery to screen out; It is a waste of time. Try to screen in instead. Be up front with your objections and let the candidate answer. Make sure that your Applicant Tracking System (ATS) or screening software isn’t rejecting more candidates than it is accepting. Who knows? Maybe you’ll be pleasantly surprised, satisfied with the answers, and hire a candidate you otherwise would not have. Maybe you’ll hire a million dollar employee!

Bob Lehto is a Human Resources leader with more than a 15 years of progressive HR experience, including managing global HR, recruiting and office staff. He possesses global expertise in both start-up and large technology companies and is passionate about helping start-ups excel through people.  Follow him on Twitter at @safetybobsf or on LinkedIn.

The Five: Tools for Candidate Engagement

Released every Monday, The Five is a weekly roundup (of sorts) with tools, tips, and tricks you can implement today to become a more efficient and effective recruiter.

How can this be said without offending anyone? In the recruiting game, there are two main players. But, it isn’t Hiring Managers vs. Recruiters. Not Passive vs. Candidates. It is doubt vs. fear. Recruiters are full of doubt. Do we have an accurate job description? Is the hiring manager ready to hire quickly?

Candidates are afraid of, well everything and everyone. Who do they trust? Their boss who tells them that the things in their job that they have complained about are going to get better? Should they believe the Recruiter who has been trying to convince them for weeks that they have the perfect job for them? It is about Candidate Experience and Candidate Engagement.

After candidates have made the courageous decision to go through the hiring process, sometime between the interview and the company’s hiring decision, candidates are stuck in limbo wondering if they are good enough for the position. They also are wondering if the company and new job is good enough for them. Recruiters are used to this emotional roller-coaster, but candidates aren’t. And if recruiters are not keeping candidates informed about anything that is going on with the job, you will lose them. It won’t be a loss to a counter offer or another position. Ultimately, you will lose the candidate to their own doubt and fear. Wow. That is kind of deep.


When you know better, you do better.

There is a remedy that can turn that around. And it will take a bit of work on your part. Candidate Engagement. Not to be confused with Employee Engagement, Candidate Engagement is something that happens until the candidate has a start date or a rejection letter. Thankfully in this day of social media, it is pretty easy to find info that can put candidates fears at ease. Here is a list of items recruiters don’t always explore thoroughly enough.

1. Communication PreferencesCandidate Engagement

Does your candidate like emails, texts, or phone calls better? Are they ok with calls during the day? Find these things out plus how to get to them if there is an “emergency” and you need answers right away. And once the answer has been established respect what they have told you. It shows respect for the candidate and allows them the rest easy knowing that you are not going to blow their phone up with a barrage of excess information.

2. Online Presence

Now we are not referring to how many stars or thumbs up they receive. Do they have a blog or podcast you can check out? What professional organizations are they a part of? This information helps in a few different ways. Maybe they can introduce you to new candidates. Reassure hiring managers about their awesomeness by referencing a cool article they have written or mentions their accomplishments. Potentially, you may be able to see how they think and feel about you.

3. Wish List

If your candidate had a magic ball, how would they describe their perfect job? What about their perfect manager? Hopefully, some of the things they wish they could have will be a part of what you can offer. If you can’t provide any of their wishes, get ready to find another candidate. Next, find out if they are working with other recruiters. Next, find out what their relationship is with them and how you can make their experience better. Don’t lose a candidate because they think the recruiter, AKA you, is an asshole.

4. Objections

Your candidates, no matter how excited they seem about the position you offer have a list of deal breakers. Get to know what these are. Are they open to relocation? Do they need four weeks of paid vacation? If you call too much, will they walk?

5. Fake Facts

Always ask, “If I Google you, what will I find?” This will help on a few levels. First, it will help you know what hiring managers will see when they Google them. And trust me, most will. Second, it allows you to see if there is anything that your candidate should clean up. You may not care if it is always 4:20 at your candidate’s house, but your hiring manager may. Sometimes what is posted online, is not an accurate portrayal of who the candidate really is. Just take a look together to make sure there are no surprises.

The Five Tools

It wouldn’t be a RecruitingTools post if we didn’t mention at least a few tools that would help you enhance your candidate engagement. Here are some tools that when used correctly, can help you. Here are five tools that can get your candidate engagement on point.

1. Slack

Basically, it’s a real-time team communication platform where the members can pick their platform and participate in the Slack conversation using their favorite method of communication. Well, that’s where Slack’s magic lies. It is this simplicity of one feed for all your communication in a central place and integrations with all of your favorite communication tools (Google Drive, Twitter, Recruitee and, of course, Facebook) that make it great. Plus, it’s instantly searchable AND available on any platform.  You can even send gifs.

2. Snapchat

It’s nice to try new ideas. And, while it may seem crazy to me, we had Jose Watson a recruiter for Lowes Home improvement at the time, explain to us how to use Snapchat as a social recruiting tool. He has had success using it, and we were dying to find out how. The most important takeaway is that you have to be consistent. Watch the video below to learn about how you can using Snapchat to make recruiting a snap.

Learn More by watching the video below!

3. Flipboard

Flipping brilliant! 100 million downloaders can’t be wrong. Yes, there has been over 100 million downloads of Flipboard.  This loved app offers an interesting way to add to your employer branding and enhance your recruiting tool portfolio. Flipboard was created to help users create content viewable in a magazine type style. (Think Pinterest on crack and swipeable!)

4. TextRecruit

It is not a secret that I love TextRecruit. It is one of those tools that once you start using, you will wonder how you ever lived without it. Basically, with TextRecruit, you can automate texting, include job requirements, maps, feedback all from the comfort of your mobile phone or desktop and send information in the least intrusive way and the way most candidates like to be contacted. Furthermore, it is pretty cheap.

5. Facebook Messenger

We have said it a million times. Millions of candidates are active on Facebook millions of times a day, and they all have Facebook messenger. Even better, with all of the bots you can use to automate communication, it is a no brainer as to why you should use Facebook to communicate with candidates. And if you are not connected, no worries. Not only can you communicate that way, but it also lets them know that you are a real person. It is hard for a candidate to hate you will looking at pictures of you and your niece playing with their new puppy.

Watch the video below to learn more about recruiting on Facebook.

The stress of looking for a new job can be incredibly overwhelming. Just ask Paul Miller. Remember, most of the issues you experience can be solved with a little better communication. And more importantly, remember the potential candidates that you talk to today could be your boss tomorrow. And, if you treated them like crap during the interview process, you could be the candidate stressed out looking for a new job, and karma is a bitch.

Data Miner Serves Up Recipes for Recruiter Success

A recipe a set of instructions for preparing a particular dish, including a list of the ingredients required. A Data Miner recipe is simply a set of extraction rules that you designate by using their  Google chrome extension and it will help you extract data from web pages and into an Excel spreadsheet or CSV file. It does this by automagically looking at HTML elements on a web page. And it does it fast. The best part about Data Miner are the thousands of recipes you can use that have already been created.
Watch as Dean DaCosta shows you how to build recipes and use Data Miner to recruit smarter.

About the Author: Dean Da Costa is a highly experienced and decorated recruiter, sourcer, and manager with deep skills and experience in HR, project management, training & process improvement.  Dean’s keen insight and creation of innovative tools and processes for enhancing and changing staffing has established Dean as one of the top authorities in sourcing and recruiting. Connect with Dean at LinkedIn or follow @DeanDaCosta on Twitter.

It All Adds Up Now: Why Recruiting Data Is Your Greatest Asset.

There is currently a seismic shift under way in terms of how companies think about the fundamental concept of “value,” a long codified concept historically understood as more or less sacrosanct within the world of business.

Of course, business as usual is anything but these days, an evolution which is not only impacting how work gets done (and where), but also how that work impacts a company’s bottom line, too.

A half century ago, “value” was determined almost exclusively by tangible assets; think real estate, capital equipment or surplus inventory, among other decidedly mundane, but traditional, valuation drivers.

Every business school uses the concept of “widgets” to describe a generic product core to a company’s valuation; while these are intentionally interchangeable, the fact that “widgets” are inevitably some sort of physical property that can be easily valued at market rates shows just how entrenched this model has become, in theory and in practice.

Living Proof.

Today, however, this emphasis on these tangible, salable assets has become increasingly seen as something of an anachronism, a vestige of an increasingly obsolete manufacturing economy that’s long since been replaced.

Now, we have what’s commonly referred to as “the knowledge economy,” a historic shift whose implications have been extensively documented, but seldom quantified or completely understood.

That’s because in the past two decades or so, we’ve seen the rise of intellectual property like patents, brand trademarks or software algorithms as a core component of many business models.

These have proved much harder to quantify than stuff like surplus goods or machinery, but necessity, as they say, is the mother of invention, and markets have responded by determining, more or less, the relative worth of this revenue revolution.

Of course, just as we seemed to be getting a handle on the implications of these intangible assets, there’s another evolution underway in our understanding of value and the bigger P/L picture. Today, the meaning of company value seems to be shifting to something that’s neither a capital asset nor a proprietary product.

I’m talking, of course, about data.

Closer to The Truth.

In November 2016, Marc Benioff, the CEO of enterprise software giant Salesforce, a leader in the data-driven business revolution, spoke about this shift in valuation when commenting on the staggering sum Microsoft paid to acquire LinkedIn.

Benioff, contrary to most pundits, economists and analysts at the time, understood why Microsoft was willing to pony up for such a premium price.

Benioff’s remarks spoke to the possibilities of how a combined Microsoft and LinkedIn entity could easily be combined to create proprietary data streams, richer information and more actionable insights, effectively creating an ecosystem with an almost insurmountable barrier to outside competition.

The problem, according to Benioff, is that the current regulatory and reporting requirements don’t reflect the reality of a world in which data is not only one of a company’s most valuable assets, but for many, the single most important valuation driver.

Benioff remarked that Microsoft, long targeted by anti-trust regulators, was being given an effective pass from many of these bodies only because of a lack of precedent or protocol – and that by ignoring the intrinsic impact of data on a company’s bottom line, regulators were unable to properly do their job of policing monopolies or protecting consumer or investor interests.

Said Benioff:

“[Regulators] need to make a decision on what does this mean for the ability for companies to trade in data, and we’ve seen companies are acquiring companies to potentially create proprietary data streams to create barriers of competition, so if the US government isn’t going to look at that then another government will have to.”

It should be noted, of course, that European regulators traditionally are much more stringent than their US counterparts, and their previous successes at preventing Microsoft’s monopolistic monetization model was now being undermined in the absence of precedent or policies on data.

If there were indeed any anti-trust implications related to deals like Microsoft and LinkedIn, in short, there would be no way for oversight groups to know it.

Which, of course, presents a historic opportunity for many leading technology companies, who are already miles ahead when it comes to this new asset alchemy of spinning data into gold, ore or less.

Believe.

Google, for example, has an enviable and effective portfolio of tremendously valuable data streams; think of the power (and profit) inherent to the information being generated by products such as Google search, Android devices, Chrome, GMail and the rest of the rebranded “G Suite” of products like Presentations or Google Docs.

Facebook, similarly, has data on the preferences and proclivities of almost 2 billion monthly active users, a gold mine whose surface is just now being scratched – and sold. LinkedIn, similarly, is the world’s single largest repository of professional information, with over 400 million profiles (and counting).

How many of those profiles constitute active users may be a subject for debate, but the aggregate value of that information, obviously, is still worth tens of billions of dollars to a company like Microsoft.

Just because these tech behemoths are ahead of the curve doesn’t mean that they’re the only entities positioned to cash in on the shift to data for determining value. Every employer – and every in house talent leader – is likely sitting on a huge amount of data that, properly packaged, could be a huge asset.

The potential for TA to move from cost center to profit driver through data is significant, and every talent leader has a vested interest (no pun intended) in shifting strategic approaches to our understanding of why people are, in fact, every company’s greatest asset.

The only thing that this well worn cliche got wrong is how to tap into the actual value that talent related data really represents to a business and to its bottom line.

All I Really Wanna Do.

These various data sources can be bifurcated into more or less two categories.

The first is traditional employment data.

The second, and maybe the most overlooked (and undervalued), is non-traditional consumer or competitive data that can provide bigger business value while optimizing and maximizing the ROI on recruiting and retention, too.

Traditional employment data alone is obviously a huge area of opportunity for employers, when you consider the implications of understanding the aggregate impact of such basic information as:

  • Every resume or application submitted directly to your ATS or system of record.
  • Every job description for every role you’ve ever posted or req you’ve ever filled.
  • Performance management and developmental data on individual employees.
  • Retention data like tenure, turnover and reasons for attrition.
  • Employee satisfaction, engagement and other structured survey data.
  • Performance and relative ROI for different sources of hire, cost per hire and time to fill sortable by role, market or function.
  • Public data on existing candidates and current employees.
  • Salary information and compensation data for employees and applicants.

I can keep going, but you get the picture. Each of these seemingly simple assets can, in aggregate, help answer questions your recruiting team might be struggling with or provide insight into workforce planning and the bigger business impact of talent acquisition and management – something that’s never been directly quantifiable.

Until now.

Some of the most obvious questions that data should easily solve include such considerations as what resumes of high performing employees look like relative to the rest of your employee population or applicant pool, which job descriptions attract the most qualified candidates, or which recruiting channel provides the highest recruiting related ROI.

If you’re a recruiter, chances are you’ve struggled to obtain this information at some point in your career. Now, being able to answer these questions is not only a possibility, but an imperative.

Combine these traditional data sets with non-traditional data, and you’ll maximize the efficiency and efficacy of not only recruiting and retention, but overall employee productivity and performance, too – huge drivers of any company valuation that can now be actively measured and managed for optimal outcomes.

Some non-traditional data recruiters need to start incorporating in their approach to analytics include:

  • The financial impact of the adoption of employee benefits, total rewards programs or other employee incentives.
  • Leveraging consumer and B2C marketing data insights to know how to turn customers into candidates (and vice versa).
  • The best place to retarget job ads or employer branding assets based on applicants’ previous online history, behaviors and interests.
  • The impact of recruiting and retention on the relative performance of individual products and services, such as tying sales data to applicants to determine their relative impact on revenue.
  • Leveraging customer service or account management data to understand which questions you should be asking new applicants, which objections and perceptions your recruiting team should address in their talent attraction efforts and how to optimize candidate experience (among other insights).

Companies that can combine these two distinct data streams and develop actionable analytics and more efficient, effective HR processes and policies are the ones that are the most likely to gain a competitive advantage when it comes to hiring top talent.

Companies like Facebook have already figured this out; the Palo Alto based employer recently determined that there was a strongly positive correlation between commute time and employee tenure, and started offering workers a $10k package to allow them to move closer to the office. The result is lower turnover and more engaged workers, as shown by the relative performance of those who took this inducement versus those who continued their current commutes.

There are a ton of examples like this, but this should show just how many easy ways there are to hack HR just sitting around waiting to be discovered. The answer to most of your problems (and prayers) can probably be found within the data you’ve already collected.

The key is understanding what issue you’re trying to approach, what data you need to build a business case and which repositories of raw data will have the requisite information you need to get the answers you need.

I know, that’s easier said than done. But the good news is, it can be done – and needs to be, honestly, if you want to remain competitive when it comes to recruiting the best and the brightest.

Here’s what you need to do to make this happen.

Take Me Home.

The biggest challenge most employers face when tapping into talent data is that they either don’t have any easy way of collecting and interpreting that data.

Even those few employers that have the technical capabilities to do so easily, however, very rarely also have the internal expertise to accurately interpret that data.

Among enterprise employers, less than 10% have a dedicated data analyst or data scientist on their HR or recruiting teams, which means that they have no way to make metrics meaningful, much less have the ability to really deep dive into these assets to proactively do any sort of forecasting, future planning or scenario analysis.

We already know math isn’t a strong suit for many recruiters, but it should be pretty obvious that the lack of internal resources committed to talent data doesn’t add up, and the opportunity cost of not having this capability remains higher than most employers can afford.

This isn’t an easy fix, of course; data scientists are hard to find, with demand far outstripping the fairly finite supply of quants out there; the few dedicated data scientists a company does successfully hire are almost unilaterally placed on a corporate strategy, finance or product team, not within the HR organization tasked with hiring these purple squirrels.

I encourage employers to think differently here; it’s very easy to quantify the contributions of a data scientist and build a business case for paying the premium price this talent commands by simply looking at opportunities for improvement, cost savings and revenue creation, even anecdotally or qualitatively, that would come from improved retention, higher quality of hire or knowing the relative performance and ROI of various recruiting channels and sources of hire.

The Sonny Side.

 

Individually, each of these outcomes has the potential to be a game changer in talent management and attraction.

Taken together, the impact should not only lead to better hires over the short term, but increased revenue over the long term, too.

And that’s the bottom line.

Every applicant, even the ones who don’t meet even the most basic of basic qualifications, represents a potential treasure trove of data, not to mention the incredible amount of information we have in HR on successful candidates and current employees that we collect, but for some reason don’t utilize in any meaningful fashion.

This is not only a miss, but it means that in a world where value is increasingly intertwined with data, recruiters and HR organizations who don’t have the ability to interpret or leverage data are essentially worthless.

About the Author: David Sokolow is the Founder and CEO of WeFind, a talent acquisition technology company based in Tel Aviv.
He helps companies get a competitive advantage in the quest for great talent by opening a new channel for them: their user base. He has nearly a decade of experience in talent, digital and business strategy.
For more information on WeFind or to get in touch with David, e-mail [email protected] or connect with him on LinkedIn.

 

The Week That Was 3.24.17: Mo Money, LinkedIn Launches and Stack has the Facts

Every Friday in case you missed it, ‘The Week That Was” is your recruiting rundown. All you need to know about anything that matters is new in recruiting. We go out to the interwebs and gather interesting and insightful recruiting news we will interest you. This week we learned that HR Tech is still getting Big Bucks, LinkedIn launches a new product (even though they should pay more attention to the sucky released they just made), and developers secretly want to hear about new job opportunities.

Phrase of the Week:

Twitter Stop- When a sentence ends without punctuation due to limited character space on Twitter.

Tweet of the Week:

LinkedIn introduces Trending Storylines

Trending Storylines is a curated list of developing stories; situated alongside the regular feed, each story is populated by subject links and posts.

The Stack Overflow 2017 Developer Survey Results Recruiters Should Care About


To attract and hire the best developers, employers need insight into what motivates developers; how their education and skills are evolving; and where they look for new opportunities. While only 13.1 percent of developers are actively looking for a job, 75.2 percent of developers are interested in hearing about new job opportunities. Key findings from this year’s survey indicate a few interesting trends:

  • Working Remotely is Important. When asked what they valued most when considering a new job, 53.3 percent of respondents said remote options were a top priority. Sixty-four percent of developers reported working remotely at least one day a month, and 11.1 percent say they’re full-time remote or almost all the time. Also, the highest job satisfaction ratings came from developers who work remotely full-time.
  • Developers Feel Underpaid. A majority of developers — 56.5 percent — said they were underpaid. Developers who work in government and non-profits feel the most underpaid, while those who work in finance feel the most overpaid.
  • A Majority of Developers Continue to Learn Post-Formal Education. Thirty-two percent of current professional developers said their formal education was not very important or not important at all to their career success. This is not entirely surprising given that 90 percent of developers overall consider themselves at least somewhat self-taught: a formal degree is only one aspect of their education, and so much of their practical day-to-day work depends on their company’s individual tech stack decisions.
  • Diversity is A Priority in the Workplace. Eighty-eight percent of developers at least somewhat agreed that diversity is important, up from 73 percent last year.
  • Programming Didn’t Always Start in Childhood. A common misconception about developers is that they’ve all been programming since childhood. In fact, the survey revealed that 11.3 percent of professional developers got their first coding job within a year of learning how to program. A further 36.9 percent learned to program between one and four years before beginning their careers as developers.

Click here to access entire survey.

Mo Money

Big Venture Capital week. Here are the big winners in the HR and Recruiting Space:

Jellyvision (Chicago, IL), HR communication platform to engage with and guide employees: $20M from Updata Partners.

Recruiting Rundown

 

TextRecruit (San Jose, CA), workforce chat platform to automate communication: $3M A led by SignalFire, participation from Ben Davenport, Julia Popowitz, Sarah Imbach, Steven Baker. CEO Erik Kostelnik has invested in multiple firms, one of which was acquired by Twitter.Recruiting Rundown

Purple Squirrel (Venice Beach, CA), an online marketplace to connect job seekers to career and mentoring opportunities: $2.7M Seed led by CrossCut Ventures, participation from Greycroft, Arena, Luma Launch, 500 Startups. CEO Jon Silber served as the senior strategy lead for Google CBO Omid Kordestani.

Recruiting Rundown

Lystable (London, England), workforce management firm raises $10M Series A (second tranche) led by Valar Ventures with participation from SciFi VC and others; the London-based firm provides enterprise tools for managing freelancers; raised $25M to date.

Recruiting Rundown

WorkJam (Montreal, Quebec), employee engagement suite empowering the digital workplace for shift-based, hourly and non-desk workers announced $12 million in funding from Lerer Hippeau Ventures, Blumberg Capital, Founder Collective, and NovelTMT.

Recruiting Rundown

 

Share this with those who need to be in the know – and rememeber, we love you…

Do You Use Evernote for Recruiting? You Should.

Whether on RecruitingDaily, The Animal Show or presenting like at a great event like RecruitDC, when I discuss how I use Evernote for recruiting,  I am often met with a smile and nod. It’s like whoever I’m talking to either dismisses, thinks I am using it just for taking notes, or claps in agreement.

Evernote is an app for your smartphone, tablet, computer, and even your Moleskine notebook. It’s just what the name implies: an application that serves as your notetaker, PDA, pocket notebook, to-do list, etc. The beauty of Evernote is that it syncs automatically across all your devices, and across all your operating systems.

Like an Applicant Tracking System (ATS) or Candidate Relationship Management (CRM), it records when, where, and how each note updates. Unlike those applications that tie candidates to requisitions, it permits a deeper level of search – actively reading business cards and resumes that you took a picture of at career fair – and integrated with your personal choice of web browser. What if you’re  doing all that research on a candidate, trying to find similar candidates, or see if you have a candidate that aligns with your requisition? It ‘d be good to have some automation and artificial intelligence on your side; Evernote covers that for you.

What about the problems formatting a resume or importing a LinkedIn, Github, or Facebook into your ATS? Does it work on desktop? In your browser? Or as a native app? Or in your email? If you want, you can markup the resumes or job requisitions as if it were a piece of paper. Just like the collaborative features found in LinkedIn Recruiter, you can share notes and collaborate across a messaging client. You can have details recorded without knowing like it appears that I’ve used Evernote since May 2011 to record, screen, and organize candidates.  First, sign up for Evernote for yourself by clicking here. Now, let’s get to it.

Search Inside Evernote

While Boolean is great – and we will get to that – you don’t need it inside of Evernote. In this instance, I’m looking for a candidate who has Java and C++. Evernote quickly retrieves notes that I’ve shared with clients about candidates, resumes, and client notes. Your files are easily searchable within Evernote. Quickly locate your documents, spreadsheets, presentations, and PDFs.

Advanced Search Syntax

It may look like a simple text search field, but the advanced search syntax gives you the ability to search your notes by the date they were created or what type of media (audio, images, etc.) they contain.

 

Operator Description Example
 

 

intitle:

 

 

 

 

Searches within the title of the note.

 

 

 

 

intitle:coffee searches for notes whose title contains “coffee”.

 

 

 

 

notebook:

 

 

 

 

Searches for notes stored in the specified notebook.

 

 

 

 

notebook:Finance will only search for notes within the ‘Finance’ notebook.

 

 

 

 

any:

 

 

 

 

Searches for notes that match any of the search terms listed. Without this operator, Evernote search will return only those notes that match all of the specified search terms.

 

 

 

 

any: pizza beer will return all notes containing either “pizza” or “beer” (removing this operator would return only notes containing “pizza” and “beer”).

 

 

 

 

tag:

 

 

 

 

Searches for notes tagged with the specified tag.

 

 

 

 

tag:medical will return notes that have the tag “medical”.

 

 

Note: Use tag:* to return all notes with tags.

 

 

 

 

-tag:

 

 

 

 

Searches for notes not tagged with the specified tag.

 

 

 

 

-tag:medical will return notes that do not have the tag “medical”.

 

 

Note: Use -tag:* to return all notes without tags.

 

 

 

 

created:

 

 

 

 

Searches for notes created on or after the date specified. Note that the date specified must be formatted like this: YYYYMMDD (where YYYY is the 4-digit year, MM is the 2-digit month, and DD is the 2-digit day), or as a date relative to the current date (e.g., day-1 to represent yesterday, week-2 to represent two weeks ago, etc.)

 

 

 

 

created:day-2 will return notes that were created in the last two days.

 

 

created:20151218 will return notes created on or after December 18, 2015.

 

 

 

 

updated:

 

 

 

 

Searches for notes updated on or after the date specified. If a note hasn’t been updated since the date it was created, the ‘updated’ date will be the same as the ‘created’ date.

 

 

 

 

updated:day-2 will return notes that have been updated in the last two days.

 

 

 

 

resource:

 

 

 

 

Searches for notes that contain specific types of media (audio, images, etc.).

 

 

 

 

resource:application/pdf will return all notes that contain a PDF file.

 

 

resource:image/jpeg will return all notes containing an embedded JPEG image.

 

 

resource:audio/* will return all notes that contain some type of audio file.

 

 

 

 

latitude:

 

 

longitude:

 

 

altitude:

 

 

 

 

Searches for notes that were created at or near the specified coordinates.

 

 

 

 

Latitude:37 will return all notes whose latitude value is greater than 37. Add -‍latitude:38 to your search to show results whose latitude is between 37 and 38 degrees. Longitude: and altitude: work exactly the same way.

 

 

 

 

source:

 

 

 

 

Searches for notes by the application or other source used to create them (e.g., ‘mail.smtp’ for notes added via email, ‘web.clip’ for notes added using Web Clipper, etc.).

 

 

 

 

source:mobile.* will return all notes created on a mobile application of some type.

 

 

source:web.clip will return all notes added using Web Clipper.

 

 

 

 

todo:

 

 

 

 

Searches for notes containing one or more checkboxes.

 

 

 

 

todo:true will return all notes containing a checkbox that is checked.

 

 

todo:false will return all notes containing a checkbox that is not checked.

 

 

todo:* will return all notes containing a checkbox, regardless of whether or not it is checked.

 

 

 

 

encryption:

 

 

 

 

Searches for notes that include text that has been encrypted with Evernote’s built-in encryption system.

 

 

 

 

encryption:

 

 

Note: This operator does not require additional values.

 

The Web Clipper

Evernote seems even more powerful once you fully grasp the ability of the web clipper. Currently available for all major browsers (Chrome, Safari, Firefox and Cortana), the Evernote Web Clipper is a lightweight extension that lets you capture articles, images and other content from the web and store it in a variety of formats for later viewing; it’s a simple extension for your web browser that lets you capture full-page articles, images, selected text, important emails, and any web page in 3 easy steps:

  1. Start Clipping: Click the elephant button in your browser toolbar to launch Web Clipper. Select a clip type, full-length or sections of web pages.
  2. Annotate Info: Capture screenshots of web pages, then select an ‘Annotate’ tool to highlight and add visual callouts, such as arrows, to point out design elements you like.
  3. Save It: Determine which notebook you want to save what you just clipped. Or don’t – Evernote has some AI (I’ll get to that), and part of it focuses on smart filing, automatically suggesting related notebook and/or tag for new web clips based on the similarity of your new clip to previous clips.

Search Outside of Evernote

While I suggest Evernote’s WebClipper as a means to snap notes from across the Web or as a tool to save your search strings quickly, it also links your browser to your Evernote. What I didn’t mention, and I commonly include in my preso’s on LinkedIn is that WebClipper plays another critical role. Related results are a feature of Evernote WebClipper that shows you content from your Evernote account right in your web browser (Chrome, Safari, Firefox, and Opera only). When you perform a search in Google, Yahoo!, Bing, or other search engines, Evernote presents related notes alongside your search engine results.

Or maybe we are looking for a candidate that we spoke with previously who was part of another search? When we X-Ray LinkedIn, it also looks through Evernote for similar results.

Syncing Evernote With LinkedIn

While Evernote is immensely useful as a desktop note-taking application, its true power lies in its ability to synchronize your notes to the Evernote on the Web. This allows you to create and find your memories on virtually any computer, web browser or mobile phone. Take Evernote a step further; it is not just another business card scanning device. There is an integration between Evernote and LinkedIn that enhances the way business cards are captured, displayed, and recalled in Evernote. Benefitting from LinkedIn’s network, Evernote can now automatically build a content-rich note around every business card you scan. With full contact information, a link to their current LinkedIn profile, and a photo, plus a section for notes, business cards become searchable contacts in Evernote.

Let’s take a look at how this works:

  1. When you get a new business card, put it down on the table or any contrasting surface and frame it in the business card camera mode of Evernote for iPhone or iPad. The camera will find the card edges and snap a photo. No taps needed.
  2. Evernote instantly digitizes it and, through integration with LinkedIn creates a searchable note in your account with the most up-to-date, relevant information about your new contact. The scanning, optical recognition and LinkedIn searching happen automatically and mechanically.
  3. You don’t have to be connected with the person on LinkedIn for this to work. As long as you’ve connected your LinkedIn account to Evernote, you’ll automatically get the person’s profile info and photo. After scanning their card, you’ll have the option to connect on LinkedIn, share your own contact information, or save the new person’s info as a contact in your device’s address book.

This is why I take your business card and immediately hand it back.

Collaboration

When I first reached out to Charney, it was on account of my fascination with Evernote’s new WorkChat feature, their version of an IRC connected directly to the platform to collaborate and share notes. If you were to clip a few different LinkedIn profiles to Evernote and add them to a folder, it would resemble the projects that you typically share with Hiring Managers via LinkedIn Recruiter. To make all of this work beautifully, Evernote-enabled read/write sharing of single notes and opened read/write notebook sharing to all users. When you email a note to someone, it’ll show up in Work Chat and would allow you have a permanent communication history about candidates in one place. Viola! You’ve just shrugged off another reason that you “need” LinkedIn Recruiter.

And if you don’t feel like using WorkChat, you can always install Evernote to your iMessage on iPhone, look through notes, and share them that way. The Evernote iMessage app lets you search and select notes to share from within the Messages app. Important project notes or design ideas saved in Evernote can easily be shared without leaving the Messages app. Add comments to provide context or questions to solicit feedback from those hiring managers in real time. Again, another “paid” LinkedIn Recruiter feature is struck from the list.

LinkedIn’s Original Instant Messenger

One of the questions I asked Charney in 2014 was whether or not WorkChat was a to create an “instant messenger for LinkedIn.” After all, Hoffman is a member of the PayPal Mafia, and two other members of the Silicon Cosa Nostra, Roelof Botha, and Max Levchin, sit on the Evernote board. It would make sense, right? While I’ve got nothing to back this up, what I did know is that my Evernote was synced to LinkedIn. If you’ve synced Evernote to LinkedIn, you can call up your 1st Connections via WorkChat – just the same way your can link your Gmail contacts.

Artificial Intelligence At Your Fingertips

In 2014, Evernote wanted to create value for paying customers and unveiled Evernote Context; an AI play that surfaces content from outside sources. Specifically, it suggests new content to you from third party sources as you read and write, alongside Evernote’s existing ability to surface relevant content from your own documents.

When you mention something in your note, Evernote “reads” this information and suggests links to you, for example, contacts from LinkedIn, or data from CrunchBase or a story from one of its partners like the Wall Street Journal,  TechCrunch, and Pando Daily. Additionally, it provides “Related Notes” while you’re working which surfaces your other notes that are related to the one you’re working. You can then drag info from these cards as a notation into your document in to add to the candidate you are working with or adding notes. If you include the name of a person in a note, and you’re connected to them on LinkedIn, Context brings up their LinkedIn profile.

Going back to my first image where I typed in Java and C++, I moved to one of my notes, and noticed that there’s some Context beneath that might be further related to this search, but instead, I find notes relevant to DevOps Interviewing questions, alternative strings, and a note from a candidate.

Evernote makes it easy to remember things big and small from your everyday life using your computer, phone, and the web. Making your daily plan, tracking resumes, clients and searches can be complicated. Instead, I use this lightweight tool as a completely searchable manifest. Click here and try for yourself. What are your thoughts? How do you use Evernote?

 

About our Author: Brian Fink

As a member of Relus’ recruiting team, Brian Fink focuses on driving talent towards opportunity. Eager to help stretch the professional capabilities of everyone he works with, he’s helping startups grow and successfully scale their IT, Recruiting, Big Data, Product, and Executive Leadership teams. An active keynote speaker and commentator, Fink thrives on discovery and building a better recruiting mousetrap. Connect with him on LinkedIn or follow him on Twitter @TheBrianFink.

 

Chrome Extension Review: Nymeria

Find Emails With Nymeria If you watched my webinar this week, you heard me mention Nymeria. Nymeria.io finds both personal and business emails for users on LinkedIn and GitHub.

As I have said before,  in general, candidates don’t make their contact info easy to find. The further down the proverbial “rabbit hole” someone’s email is, the more effort it takes to find.

To find emails with Nymeria,  all you have to do is browse a LinkedIn or GitHub user profile you can find the user’s email address with a single click of the Nymeria badge icon.

To find emails with Nymeria,  all you have to do is browse a LinkedIn or GitHub user profile you can find the user’s email address with a single click of the Nymeria badge icon.

Nymeria’s free plan allows you to reveal 300 emails every month. The unlimited email plan is only $9 per month. That is far cheaper than every other email finder on the market. Currently,  their database has over 200 million email addresses and continues to grow every day.

Please watch the video below to see Nymeria in action.  Click here to try Nymeria for yourself!

 

[youtube url=”https://youtu.be/lOXwnl_Ciwo” width=”500″ height=”300″]

About the Author: Dean Da Costa is a highly experienced and decorated recruiter, sourcer, and manager with deep skills and experience in HR, project management, training & process improvement.  Dean’s keen insight and creation of innovative tools and processes for enhancing and changing staffing has established Dean as one of the top authorities in sourcing and recruiting. Connect with Dean at LinkedIn or follow @DeanDaCosta on Twitter.

 

 

Editors Note: 

Corey, the founder of Nymeria https://www.nymeria.io. announced on April 4, 2017, that Nymeria was shutting down for the foreseeable future.They are no longer accepting sign-ups and all free accounts have been locked out. Furthermore, Nymeria is no longer available on the Google web store. If you uninstall your extension you will be unable to install it again.

We The Best: 3 Job Interview Questions Every Recruiter Should Ask.

The things you can do when answering job interview questions to stand out and get hired.

If you want interviewing advice, there’s literally millions of options out there, and more or less, most of them say exactly the same thing (see stock art for specious stock advice).

“Research the company, prepare questions to ask, show up 10 minutes early, make eye contact,” the sort of thing that seems pretty obvious to any candidate who makes it through even a perfunctory screening process.

The thing that none of these posts tell you, however, is the fact that if you prepare for and approach an interview by more or less doing the same stuff as everyone else, you’re not doing yourself any favors.

The thing is, the interview process is designed more or less as a confirmation of confirmation bias; the interviewer decided your likelihood of getting the gig, most of the time, the moment they saw your resume or profile.

That’s why an overwhelming majority of job interviews are spent focusing explicitly on information that’s on those documents.

Provided you’re not grossly hyperbolizing or outright lying about your experience or expertise (most of which will get flagged in the background check process), the purpose of most interviews is simply to prove the person matches the paper.

Pass this vetting process, give stock answers to generic questions (“tell me about yourself” is apparently code for “talk me through your resume”) and do all those best practices preached in most interviewing advice articles, and you’ll do exactly what’s expected of you.  That means the interview won’t cost you a job, but it won’t get you one, either.

The fact that interviews have become almost unilaterally standardized, or, in some cases, unnecessarily complex (logic puzzles, social engineering, silly or specious questions deemed “creative” in the corporate and colorless world of most hiring).

Suffering From Success.

We talk a lot about the value of recruiting skill sets, but forget sourcing, tech or branding for a minute.

The fact is, that when interview questions at your company are so predictable candidates can confidently crib these from online forums, you’re not actually finding a fit or looking for a person’s story beyond their professional credentials and superficial soft skills.

And when the most important step of the process is designed to check a box instead of align with a business strategy, you’re turning interviewing from a core recruiting competency into a commodity that’s repeatable to the point of rendering recruitment ROI replaceable.

Like writing or social media or driving, everyone thinks they’re good at it, whether or not that’s true.

So rather than have “standard” interview questions or candidate score cards (which are almost always still as subjective as any other flawed part of the recruitment process), change the game by rethinking the fundamentals of interviewing.

The point isn’t to obtain answers about stuff most recruiters only know secondhand (most of the technical screening consists of them scanning for the right keywords in a jumble of jargon that’s out of their element).

It’s to pass the same test that, aphorism or not, pretty accurately determines who wins the Presidency, and, almost unilaterally, quality of hire: is this someone I want to have a beer with? This isn’t a great standard, obviously, but let’s agree a little likability goes a long way.

Because every candidate who’s not just there out of courtesy (see: internal applicants) is a potential future colleague, and it’s interpersonal dynamics and the outcomes of those interactions that really define company culture, not some stock photos on a careers site.

I Changed A Lot: The 3 Questions Every Recruiter Must Ask.

Here are three questions that every interviewer should ask.

Why the listicle, you ask? I know…and it’s because this is a B2B blog post, where it’s as accepted as, say, “what’s your biggest weakness?” in job interviews. They’re both lazy, cliched and rely on structure instead of story. Eh, what can I say? I’m having an off week.

But these are good questions, because in my experience, three are all  you need in any interview, if you’re doing it right, because an interview really isn’t about asking questions.  It’s about having a conversation.

These should get those going with even the most tightlipped of candidates – and give enough insight into a candidate to determine whether or not they’re worth extending an offer to. Or at least, they’re a whole lot better than, say, anything starting with “tell me about a time when…”

1.    What’s the most interesting thing about you that’s not on your resume?

2.    What’s the biggest misconception your coworkers have about you and why do they think that?

3.    What has to happen during the course of the day to make it a good one at work? 

The first question cuts through any previous preparation – most candidates are only prepared to talk about their resume or profile, so you’ll get honest answers and, from the best, the kind of tidbit that transforms a part of the process into a real person.

The second question is basically to gauge the candidate’s level of confidence and self-perception – and their answer should form the foundation for your professional reference checks, because the value of both, like an alibi, lies in both sides’ having matching stories.

The third tells you everything you need to know about whether or not the things that distinguish your opportunity from an identical job at your competitors – values, expectations and work style wrapped up into one seemingly simple question.

But if it’s constant recognition for a hands off hiring manager, or working across departments and you’re a heavily siloed organization, then you’ve hit on the kind of thing that most conventional interviews don’t catch –the subtext that really tells the real story beyond the job seeking surface.

How simple is that?

Matt Charney is the Executive Editor for RecruitingDaily. Follow him on Twitter @MattCharney or connect with him on LinkedIn.

Step by Step: How to Ensure Better Software Implementations

If there is one thing I’ve learned, it is that employees have way too much information that lives solely in their heads. I learned this when I went through my first software implementation of Oracle almost eight years ago when I worked in higher education. I thought it was a fluke, but now I am in software. I can tell you, all my hopes and dreams of that being a fluke were broken. When I  went to ask for workflows before deciding to implement new software, people would freeze.

It’s not that they don’t have workflows. It is just not on paper. There are no Standard Operating Procedures (SOPs), no standard format, no training materials. Then, we wonder why it takes us so long to get new employees up to speed and why implementations always get delayed!

Verbal Vomit

Here is one solution. It is definitely easier said than done but it is also easier done than thought. I call it verbal vomit. Employees need to take everything in their head and literally put it in writing. It isn’t fun, but it is necessary. To be honest, it is actually a great exercise to do because employees often realize that processes are more complicated than they need to be or sometimes. All of a sudden, they realize they have been doing something inefficient for months, even years. It is ridiculous how much knowledge walks right out of the doors of organizations every time an employee leaves. Verbal vomiting should be an ongoing process so that a team is always ready to implement change, software or otherwise.

1. People Vs. Machine.

Before making any software selection, you need to answer this question. Do you need better software or better people? Do a thorough audit of what your needs are to make sure that what you need could not possibly be handled efficiently by a person. Now, fine-tune your software choices to only those that can help solve your issues. Don’t let software sales people take your eye off of the problem you are trying to solve.

2. Rally the troops.

Does your team like the software you chose? If they hate it, they will make sure your choice doesn’t work just to spite you. Like a toddler refusing to put their church clothes on, they will just refuse and if that doesn’t work, throw themselves on the floor kicking and screaming. Change can be hard on people so make certain to hear what problems they need to have solved. Make sure they feel involved. Or brace yourself for the potential backlash.

3. Let them try before you buy.

We know that if you listen to your team’s needs, they will feel better. Let them test the product to see if it meets their needs. These people know the most about what is necessary to get their jobs done and what might get in the way of them achieving their goals. Encourage them to share their thoughts and ideas during the process.

4. Train users on an ongoing basis.

Your job does not end once the product goes live. Of course, pre-implementation training is vital to helping you work out the kinks, get processes nailed down and ensure all users are up to speed. But remember, continual training will keep everything working smoothly in the long run. The more users play with their new tool, they will undoubtedly find more “kinks” in it. Keep training them on how to use it to avoid a loss in productivity or buyers remorse.

If you are still reading, you may have realized; this is not a fast process. And yes, it can be painful. But not as painful as spending thousands of dollars on a product your team doesn’t use.

 

About our Author: Lotus Yon is an HR and leadership fanatic who geeks out when talking about the future of the workplace. She is an experienced HR leader, mostly in the healthcare industry, and writes a blog called OD Advocate. She has also been featured on Ragan Communications, HealthcareSource, Allen Communication and YouTern. Lotus is passionate about disrupting the industry and helping HR professionals think differently about their work and its impact on the greater good of their organizations.

Hotline Bling: Why Recruiters Should Warm Up To Cold Calling.

Cold calling sucks. I know for most of you, this isn’t news. The thing is, it isn’t difficult, it’s just miserable.

If you’ve ever had the pleasure of having any sort of inside sales job – from agency recruiter to account manager to fundraiser – then you’ve probably spent most of your professional life dialing for dollars, continuously cranking out the cold calls.

Cold calling is what happens when sales slows down; it’s the biz dev equivalent to the prep work they make servers do between meal rushes.

Any sort of downtime is anathema to anyone making commission or paying hourly workers, respectively, which means when business slows down, inevitably, busywork picks up.

Room for Improvement.

For anyone managing accounts, that busywork inevitably involves picking up the phone and facing the onslaught of rejection, hangups and futile conversations that go with the inside sales territory. The only person for whom cold calls are more painful than the sales guy is the prospect on the other line; there’s nothing worse than a conversation neither party really wants to be having. Awk-ward.

I’m going to make an extended analogy here, so bear with me for a minute, but hey – I’ve never metaphor I didn’t like. Think, for a minute, about that one time you went and grubbed some fast food, and woke up to discover you’d left a cheeseburger in the bag overnight, just sitting there on the counter.

With no refrigeration, it’s room temperature, and the cheese and toppings have melted together into a singular pile of…off-yellow. It’s kinda gross, but it’s only been out there a couple of hours, and it’s not going to kill you, right?

You give it the sniff test, and it still smells pretty fresh – or as fresh as a fast food burger can be, I suppose. And then you think, “eh, what the hell? No one will know,” but just before you’re about to take the first bite, you realize just what you’re about to do.

Gross. I mean, seriously, dude – day old fast food? If you live in a barn or a dorm, maybe. But you’re better than that. Right?

Pinterest | pencilinhand
Drake with Burger, courtesy pencilinhand.

Truth is, I know a lot of people who would probably make the right call (I’m guessing) and NOT eat it. Truth is, I might. Don’t know, really; it depends on what I drank the night before (and how much was drank, TBH).

Regardless, I bet that we’ve all been in that situation (OK, maybe it was pizza or some shit, but you get the point), where we actually give serious, if passing thought, to eating something we know we shouldn’t stick into our bodies the first time around, much less after it’s started to go stale.

But we’ve all at least thought about eating that burger before, and no matter whether or not you give in, the inevitable conclusion of both decisions is a bit of embarrassment and self-loathing.

“Dude, you actually thought about eating that?,” you ask yourself, wondering what you were thinking when you choose wisely; let’s not get started on the shame that ensues after actually grubbing on that trash burger…or, uh, so I can only assume.

It’s one of those classic moments where you go a little lower than you’d like, and have to own up to the fact that maybe you need to reevaluate some of the choices you’ve made that have gotten you to this low point in your life.

Well, my friends – all I can say is, that is cold calling.

Yeah, I know. I reached a little bit, but day old fast food and cold calling are pretty much the same thing; you realize that you’re making a bad decision every time you pick up the phone, even though sometimes, you think twice about how to step it up when it comes to business development and demand generation.

Cold calling, unfortunately, is a fact of life. I know. I’ve done a whole lot of it, and it’s been every bit as repulsive, repugnant and retched as any old fast food ever – even Arby’s. And that’s not even palatable the first time around.

But if you have to face the specter of picking up the phone and hoping for the best, here are some tips and tricks I’ve learned to make this necessary evil somehow suck just a little bit less.

So Far Gone.

Cold calling scares the shit out of people. I get that; the first time I had to hit the phones, I was reduced to something of a nervous wreck. I had only started a short time before. Being the new employee, I didn’t think I was exactly in the position yet to say what I was actually thinking:

“So…you want me to randomly call these people I’ve never met or dealt with in my life out of the blue and talk to them about something that I just started learning about last week? Neat!”

A few calls in, and I slowly began to realize my fear was unfounded. I was scared of the no, but my first day on the phones, I barely got to talk to anyone. It was just calling, and calling, and calling…and calling.

No one answers the phone anymore, which made me feel a little bit better about having to keep dialing “9” to place an external call and wait until some gatekeeper gave me the boot, or (more likely) I went straight to some generic voicemail box I’m convinced no one ever bothered to check.

Maybe that was the point.

As hard as getting someone on the phone was, however, getting past that initial gatekeeper proved imminently more daunting. They are the worst part about the worst part of business – which is saying something.

But I still hate them – even though it’s been a while since I was in inside sales, the loathing lives on. Douches.

Views.

Gatekeepers are part troll, part goblin, and pure evil, mostly. These people lead largely miserable existences whose work lives largely consist of picking up a phone, routing calls and ensuring that the candy dish and waiting room magazines stay stocked.

While they’re at the bottom of their company’s totem pole, however, they have the power of the phone – and are determined to use it, because this is really the only power they get, mostly.

This leads to some sort of narcissistic belief that they’re the backbone of the company just because they get to choose whose calls make it through, who gets a meeting booked or who gets summarily hung up on or ignored (this being most people).

The worst among them play this power game where they pretend to have power they really don’t, and act like they’re in charge – asking a bunch of asinine questions and making manifold random requests without having the authority to do anything but put you in touch with the real decision maker.

Of course, if you’re cold calling, this is one power game you’ve got to play, even if it’s almost always futile.

If You’re Reading This…

Once, I had a job with an SEO company. I sat next to a guy who’d been there long enough to have figured out the only way to keep his sanity while continuously cold calling was to have some fun and say the most ridiculous things he could think of to the buyer.

Our paychecks relied solely on cold calling; we had to sell placements, or we didn’t get paid.

But that didn’t seem to deter him from looking for levity instead of leads.

I remember one day, though, something snapped; he had spent a half hour smooth talking some gatekeeper, only to get the runaround of “not right now,” the refusal to schedule a follow up, the ambiguous, smug and self-satisfied “thanks so much for calling” as they hang up.

And hang up. And hang up some more.

I remember on one of his calls, seeing his face subtly change. As the gatekeeper began drilling him for information, he asked, point blank: “listen, do you have the authority to actually make these kinds of decisions at your company, or are you really just an admin having a slow day?” OH, SNAP. Yes, he went there.

That’s how bad it got. He was so tired of hearing no that he spent an entire day letting every gatekeeper he came across exactly what he felt about them, how their lives were failures and they were powerless to do anything in their own companies, so he hoped that their bitchiness somehow made them feel OK about their miserable professional existence.

Hey, it was pretty magical to see the tables turned for once. The magic soon ran out, of course, as he was let go – it’s hard to make money when you’re trolling your prospects, but I don’t think he minded. At least he went down with his head up.

Now, let me say that I don’t personally have any problems with receptionists or admins or whomever’s manning your company’s main phone line. I’ve had jobs as a receptionist, one as a secretary, and a couple as an “administrative assistant,” even.

The role was the same at all of these, of course – and a bit part of that was having to play the proverbial gatekeeper. It comes with the territory as much as cold calling comes with being in inside sales.

I understand that there are two sides to the coin here; it’s just that in my experience, more gatekeepers seem to be complete and total dickheads than even the most aggressive cold caller or determined telesales professional out there.

And that’s saying something.

Nothing Was the Same.

At one point in my career, I had the, uh, pleasure of working for one of the country’s biggest mobile phone carriers. Believe it or not, people still use the phone for stuff like customer service, billing and buying stuff like more phone lines or a cell phone upgrade.

It’s hard to believe, but not everyone out there has yet switched over to online purchasing, and many still rely on the old fashioned phone as their primary commercial conduit.

And when they wanted to buy something from that mobile phone carrier, they called up my team.

I was housed in a building with 150 sales reps; just up the street, another nondescript building housed an equal number of customer service professionals. All of us were there to handle any incoming calls, and the numbers support the fact that there were more of those phone calls than you’d probably guess.

People STILL talk on the phone. People STILL call up sales or customer service or tech support instead of going online. There are still a ton of people out there who want to deal with a “real” person and who value that interpersonal interaction more than digital anonymity, convenience be damned.

The downside to this, of course, is that a lot of those “real” people who they’re calling when they choose to pick up the phone instead of go online have no desire whatsoever to talk to another person, deal with a customer or do anything other than get through the call as quickly as possible.

This, in fact, describes most everyone I met in both inside sales and customer service over the years – they’re all misanthropes sentenced to the punishment of perpetually putting up with people and dealing with the general public on a daily basis.

It doesn’t make sense, I know.

Thank Me Later.

If you hate people, then why would you get a job that requires interacting with them? It’s like in HR; people people mostly dislike people, I’ve found.

Similarly, if you don’t like talking on the phone, then why would you get a job that requires talking on the phone all day? Beats me, but that sounds like many recruiters I’ve come in contact with, honestly.

The only reason I can think of is the same reason anyone would accept a job that required cold calling as a core competency – because it pays the bills.

Money is a powerful motivator, even if it means having to put up with something as shitty as hitting the phones all day. It’s a living.

Often, not a bad one, either.

Did I enjoy the fact that when the pipeline stopped flowing and the queue of inbound callers started drying up, then I’d have to sit on some auto-dialer making as many outbound calls as possible, even though I knew 99% of the time, no one would actually answer.

But for that one person, maybe, just maybe, I could convince them to upgrade their account or buy some new service. No. I didn’t enjoy that one bit. I dreaded it, in fact.

Those so called “cold calling campaigns” that constituted our outbound efforts were not, in fact, COLD calls. They were systematically selected warm leads who were flagged by some software that showed they were “priority customers,” that is, their accounts had some upgrade eligibility or existing sales opportunity already attached.

We had a reason for calling, and an even value exchange. But even with all of that, guess how many of the leads I actually got through to were happy to talk to a mobile phone sales rep during weekday afternoons? Yeah. Not too many. And the ones who were, well, there was clearly something screwed up with those few weirdos who seemed genuinely excited to hear from you. Weirdos..

For those of you who have to cold call all day, look, I get it. And I know it’s a thankless job, but the thing is, if you’ve got the cajones to suck it up and pick up the phone, you’ve got a skill set that’s way to rare in business these days.

I’m not sure why people are so scared of making calls, but the thing is, it’s still a much more effective way to break through to buyers and close business than email, social and the myriad online networks that are too noisy to get heard by the people who matter most. The thing is, online is easy. And cold calling, as I’ve stated, sucks.

But that so few people are willing to even do it  – much less do it well – means that while cold calling may not be that hard, or even really a “skill,” it’s also a huge competitive advantage if you suck it up and hit the phones.

While the odds aren’t great, they’re better than the overwhelming majority of recruiters and sales professionals who don’t even bother trying. I promise.

About the Author: 

Alexis Gingerella is the operational brainpower behind RecruitingDaily, responsible for managing client deliverables and tracking results, keeping the team on task and on time.

Alexis has over 8 years of marketing and sales experience for companies such as Magnetics, Verizon and NetBiz.com.

Follow Alexis on Twitter @Alraet or connect with her on LinkedIn.

The Five: Ways to Build Recruiting Resiliency

Released every Monday, The Five is a weekly roundup (of sorts) with tools, tips, and tricks you can implement today to become a more efficient and effective recruiter.

Recruiting ResiliencyWhy am I here? Do I know what I am doing? Why do they hate me? These are not questions from a teenager’s journal. These are questions recruiters ask themselves when things seem rough. The truth about recruiting is that it is 75% skill and training but 25% luck. There are days when you can do everything right and lose a candidate. Of course, that means you can also do everything wrong and place a candidate.

Let’s face it. Recruiting is a stressful job, and nowhere was “Resiliency” in the job description. Yet, it is one of the most important traits recruiters can have. Resilience is the ability of people to cope with stress and crisis, and then rebound quickly and learn valuable lessons from their experience.  Here are the five things you can do to become more a more resilient recruiter.

1. Get Connected.

Develop a strong professional network of peers and mentors in the industry. On Facebook, LinkedIn and even Snapchat, there are recruiting groups. If you have not yet, join the RecruitingBlogs and Secret Sourcing Group on Facebook now. Then go join the Recruiting Tools group on LinkedIn. Don’t wait until there’s crisis, but start networking now so that you have support when you need it. There could be someone today who needs you as well.

2. Take Care of Yourself.

Your mom has already told you this I am sure. Eat right, get good sleep and exercise. I am not a doctor, and this is not to be a substitute for needed medical advice. However, when you’re caught up on sleep, eating well and not getting stressed out, you’ll be less fragile and more able to deal with stressors like those pesky hiring managers.

3. Keep Things in Perspective.

Even when things seem completely out of control, don’t blow things out of proportion. Recruiters deal with resumes, not kidney’s. It is just not that serious. When things are stressful, we are fast to “jump to conclusions” as to how this will affect our job, the company, and the candidate. You are not a psychic, a robot, or someone with mind control. Remember, this too shall pass.

4. Have a Sense of Humor

Learning to laugh in the face of stressful situations can help you become almost immune to adversity. Did you lose a candidate because they changed their salary requirements at the last money? Sure that sucks. But the fact that the candidate thought they were worth twice as much then what you are offering can be hilarious. (What are they thinking!?)


5. Make a Success List.

You can do this. You have done it before, and you know what you are doing. Right now, make a list. On it, write down the placements that you are most proud of, the people you have helped and the jobs you closed that once seemed impossible. And pull it out from time to time. You will start to see it is not you- it is them. Worst case scenario, if your work environment is so stressful you have to quit, this list will help you when you interview for your next job!

 

Why Saying No Is The Most Underrated Skill in Recruiting.

First things, first; before I get into another recruiting rant, I want to go on record and own the fact that I am, in fact, really old (something only old people admit, honestly).

Not that I feel like an adult (most days); I’m not married, and never have been; I don’t have any kids (that I’m aware of, anyway) and I don’t have a mortgage or any of those other common accoutrements of adulthood. Trust me, I’m OK with this.

Unlike many of my friends, who have done the whole parenting thing and have actual, you know, progeny to pass along my words of wisdom, share my sage advice with or pass along the life lessons I’ve learned along the way in my half century of experience.

Damn. That feels weird to even say in those terms, but it’s true – I’ve been around, as the song says, and I’ve seen it all.

Paying It Forward: An Old Recruiter’s Tale.

That’s why I use these posts to share a little bit about what I’ve learned in my decades (again, wow) of recruiting experience; I consider it the best way to share a career’s worth of insights and pass along the information and advice I wish I had known when I was first starting out as a rookie recruiter.

I learned most of what I know the hard way, and it’s my sincerest hope that you don’t have to make the same mistakes and missteps that have tripped me up at times during my recruiting career. Now, in addition to these posts (or ramblings, or rants, or whatever you want to call them), I also occasionally find myself dropping this knowledge to real recruiters in real life, but I’ll admit: I’m not the world’s best public speaker. I still can’t figure out how to speak in soundbites or make a killer Powerpoint deck, frankly.

But after the conference, and particularly after a few libations, when all the artifice inherent to these events melts away, that the real recruiting shop talk really begins. And trust me: I can bend your ear with the best of them. Whether or not, in fact, you happen to care.

The point is, I do. I care greatly about this profession of ours, and even more about the people in it. My enthusiasm isn’t forced or fake.

Weird as it sounds, this is my passion in life. Hell, recruiting is my life, or at least, has been for a little while now.

As the years go by, I’ve always wanted to see the next generation of recruiters develop, grow and positively impact the current state and future direction of our profession, and have done everything I can to help those recruiters just starting out not only survive, but thrive, in a vocation that’s also an avocation, if your’e doing it right.

The More You Know: Lessons In Recruiting.

Recently, I’ve taken the time to specifically reach out (often unsolicited) to other recruiters I come across who have been in the business for less than a year to introduce myself, learn a little bit more about them and offer them support, guidance and (most importantly), encouragement – something recruiters too rarely hear, I’ve learned.

It’s nice to be appreciated, no matter who you are and what you do. So that’s what I do these days.

One of these rookie recruiters I spoke with asked if they could take me out for a drink and “pick my brain.” I agreed, obviously; now let me tell you folks, if you’re a guy like me and a young recruiter, who, mind you, also happens to be a female fresh out of college and is eager to learn from you, you always take up this offer.

It’s kind of a life rule: never turn down a free drink, and never turn down the chance to talk recruiting from someone who actually seems to give a shit (there aren’t all that many of us, sadly).

She showed up with company, which wasn’t a huge surprise, considering that while I’m no lothario (and am way too shy to even come close to coming across as a creeper), we hadn’t ever met and she was justifiably suspicious of what could happen if she went to meet that “angry recruiter guy” from the internet alone. I get this.

Her chaperone that evening happened to be a fresh faced recent grad, too – one of those typical people with an impressive degree in a worthless field (communication studies, in his case) who falls ass backwards into recruiting.

You know, the standard story. He was the sort of brototype you know everything about the moment you meet them, down to the power shake, power tie and the pomade.

The girl, as is often the case, showed up wearing the sort of attire that’s both polished and professional, one that’s both flattering and nondescript at the same time. It was the sort of outfit someone in sales should be wearing, work appropriate and somewhat formal, but not too flashy or form fitting, either. She was modest, in the best sort of way.

Not so my buddy, Douchy McFratGuy (I’m assuming this was his name; I honestly don’t remember). He strolls into the bar wearing an off the rack suit, monochrome shirt and matching tie that looks like it was lifted from Regis’ closet in 1998.

He looked a little like Patrick Bateman, I thought, as he set down a leather valise, making a show of the fact that for some reason he still carried an accessory that more or less disappeared with the advent of the Internet. Probably saw it in Maxim or something and thought, “hey, that’s how you look like a businessman!” Spoiler alert: it didn’t work.

The first thing I told him was that outside of regular working hours, and especially at my bar, I would allow no ties in my presence. Rules are rules, and living in the DC area, this one often catches people off guard, but most welcome the excuse to not look like they’re either selling securities, making a court appearance or channeling the ghost of Alex P. Keaton.

We had a good laugh about my “no tie” rule, and it was both a good ice breaker and way to set the rules of engagement for what I hoped would be a pretty good conversation and hopefully, a couple of meaningful connections. That only happens when you throw out formality for familiarity, which is why I prefer meeting outside of work, at bars, when possible (among other reasons, admittedly).

“So,” I asked once Mr. Men’s Wearhouse had removed his coat and tie, “you want to know about recruiting, right?”

What I Know About Recruiting Is How Much I Don’t Know.

They nodded eagerly, so I leaned in. And I began telling them one of my favorite stories – which, you know, I’m a big fan of telling. I think they must be entertaining, because, well, I tend to be long winded and given to non sequiturs.

The fact that people stay present and engaged must mean something, since politeness and recruiters with drinks normally don’t go hand in hand, to say the least.

This anecdote started a pretty long conversation about the perils and pitfalls I’d faced in recruiting over the years, and it was fascinating for me to hear their questions about how to handle hiring managers, why they couldn’t get candidates to return their calls, and the myriad other everyday frustrations every recruiter knows all too well.

They seemed relieved to hear that they weren’t alone, that someone (most of us) had gone through the same thing, and how they managed to overcome those challenges and ultimately, become a total recruiting badass. After an hour (or a couple rounds, I can’t remember which came first), it was pretty obvious that the Eric Trump lookalike sitting across from me was becoming oddly enamored with me.

I felt kind of like one of those Hall of Fame athletes talking about their on field exploits, or a Medal of Honor winner telling war stories; it was like while I was past my prime, my experiences were enough to command almost instant respect, and imbue my stories and suggestions with some sort of credibility; anyone who made it here after all of that must be doing something right, after all.

You know, it’s kind of funny, but while I take great pride in the depth and breath of my recruiting experience, those war stories also hide some emotional scars that remain raw even years later, wounds that are probably much more profound than I ever let on.

So when the talk turned to a talent topic I knew would probably lead me down a rabbit hole, I did what any good recruiter would do: I quickly turned the tables. I started grilling them about their lives and their experiences. Why do you do this work? What about recruiting really inspires you? What difference do you think you’re making for candidates? What are you doing to learn and refine your skills? And so on.

What followed surprised me; it was honestly refreshing to hear their eagerness and enthusiasm for this profession, particularly given that their answers were well informed, thoughtful and articulate. I might be winding down sometime in the not too distant future, but this exchange between those just starting out in this job and those of us on the other side of our career trajectories gave me hope.

I sincerely believe that while these intergenerational interactions should happen more often, from my limited sample set at least,  we’re leaving this profession in capable hands, and the next generation of recruiters have a far brighter future than we often give them credit for. Which makes me feel far better about my life’s work, to be honest.

Kids Today.

Normally we talk about “Gen X” this, “Gen Y” that, and focus on demographic divisions rather than our shared similarities, aspirations and interests.

We’re not really all that different, which is why we need to shut up about what age our employees are and stop accepting the convenient myth that our personalities or professionalism are directly correlated with whatever year we happened to be born.

If you really believe that, then you’re not only probably discriminating based on age, but you also must not talk to many people outside of your own age group, or else you’d know better than to make sweeping stereotypes and asinine assumptions that make an ass out of you, me and everyone else dealing with workforce management and talent planning.

So, let’s shut up about that stuff, already – it just makes you sound old and ignorant when you talk about those crazy Millennials or “digital natives” or whatever buzzword happens to be trending that day. Get out there and meet a few.

I know that probably means going to an event that’s not sponsored by SHRM or maybe taking the time to get to know your graduate and college recruiting candidates  as people instead of, you know, as the sweeping stereotype and crudely drawn caricature “thought leaders” use to delineate younger workers, as a rule.

Age ain’t nothing but a number, which is good news for a profession still led mostly by the old guard (and by old, I mean “Baby Boomers,” because apparently that’s more acceptable than saying “retirement ready” or “expired/obsolete workers” or “elderly employees,” which of course is totally illegal). So enough with the dumb double standard, people. Age discrimination does not favor those of us eligible for AARP membership, as you probably are already aware.

But I digress. These two young, hungry and passionate young recruiters had a ton of great questions, and were neither entitled, nor lazy, and most certainly made eye contact for the entirety of the evening, even though their cell phones were right there the whole time.

Turns out, they value face time even more than screen time, something that is supported by statistics, if not by “HR Influencers” selling services.

Just Say No: How Real Recruiters Add Real Value.

 

As we spoke, my Brooks Brothers Broseph asked what I figured would be kind of a throw away question: “how do you get referrals? Are they worth the time or should I just keep calling candidates instead?” I don’t know how it came up, but, my good man, this question opened the floodgates. I told him what every recruiter with a couple years or jobs under their belts already knows: without referrals, recruiters are pretty much screwed.

They’re the lifeblood of what we do; good people know good people, and those good people generally tend to make great candidates, since their experience and expertise is a known entity from a trusted source. Hell, if 100% of your external hires are referrals, you’re succeeding at the one goal all recruiters should work towards. Referrals generally get hired quicker, cost less and stick around for longer tenures – all of which are pretty compelling business cases, frankly.

What shocks me, though, is that while most employers get a majority of their hires from either formal referral programs or informal networking or employee recommendations, we tend to ignore referrals entirely when building or executing our search strategies or talent attraction initiatives.

One of the most obvious symptoms of this pervasive problem is that few, if any, recruiters EVER follow up with the candidates they place after they onboard, whether they’re at an agency or in house. This simple check in call never even occurred to these recruiters for some reason, and they looked at me like I was some sort of genius for suggesting that these are the lowest of low hanging fruit, since you’ve already proven you can successfully hire top talent pretty demonstratively.

After all, you got them a job, helped them navigate the hiring process and already have some sort of meaningful relationship developed, even if that’s nothing more than a modicum of trust. Trust me, most recruiters have to work to get even that much from passive candidates, clients or colleagues.

And if you’re an internal recruiter, there may be nothing more rewarding than the ability to see the power of referrals in action. I get to tangibly see the impact referrals make on our business every single day I’m at work, and seeing this proof of concept (and personal validation) never gets old.

I see my referrals every time I walk through the halls in our office, sit in on meetings, or attend intake meetings. I know who I hired, who referred them, and their path to their current position. I know what they’ve done, what they’re capable of, who they know and who knows them.

That’s because every referral who joins does so largely because of a person (or people) who they’ve already worked with or had positive professional experiences with in the past, but who are now part of MY company – OUR company – and I’m the gatekeeper who opened the door (and lured them in, in a few cases).

I don’t look at my referrals as candidates or  employees. I look at them as my team – and we are, weird as that sounds.

The better they do their jobs, the better I did mine – that’s what teamwork is all about, really: helping other people be their best. Referrals make recruiting rewarding, because recruiting really isn’t about what you know, it’s about who you know. Know that.

Also know that I bust my ass every day to bring the best talent in the door, and as long as I’m still alive and kicking, I’ll fight for every hire I bring in, even if they might not be willing to do the same for me all the time. I’m ride or die like that.

Say Yes To “No.” #TrueStory

[youtube url=”https://www.youtube.com/watch?v=-K7fCQlUhj0″ width=”400″ height=”300″]

Now that I’m an old dude, almost everyone I hire these days is young, bright and thinks they know more about recruiting than they really do. Just like the whiz kids I was meeting that night. Some of them have even graduated to management, and these young turks tend to have a look in their eyes I can only describe as “thirsty,” this sense of infallibility that hasn’t yet met up with reality. Lucky them.

The pair in front of me had the look, and to their credit, they were really passionate about recruiting. Their questions about process improvement and candidate relationship management were really pretty advanced. Another round. What the hell, it’s on corporate plastic (theirs), right?

The shop talk continued, and they seemed genuinely interested, which I swear to God wasn’t just the booze. I mean, they were eating out of my hand, which made me kinda like the kids, to be honest.

I was regaling them with the one where the new hiring manager walked out of an interview knowing he’d just met the perfect candidate; dude aced it. The hiring manager called me like the minute the guy left her office, and told me to get an offer out as soon as possible.

I told her that I didn’t need to bother; he wasn’t ever going to accept an offer from us.

She laughed. You know, the “what the hell did you just say?” kind of guffaw that’s always disconcerting to hear from one of your hiring managers. I know it well. But I told her what she obviously didn’t pick up, but was painfully obvious to both me and the candidate from the minute he walked in for an in person. He just didn’t fit in here. Like, at all.

But, of course, that was her choice, and it was my job to put together an offer. I was glad that I didn’t have to, as the candidate soon emailed to let me know they were no longer interested in moving forward in the process. No more explanation given, and none needed. When you know, you know.

I had to explain it, however, to the still hopeful hiring manager. She didn’t believe me until I forwarded her the email, and before hanging up, I think she mumbled an apology, which is pretty rare in this business. We worked together for several more years on many more searches, but that was the last time she ever second guessed me.

“Why didn’t you screen them out if it was so obvious that there wasn’t a culture fit?,” the girl asked me. Kids. I explained that’s why we did in person interviews; because even in this digital age, sometimes face time beats Facetime when it comes to making a connection – or realizing there’s never going to be one there. She checked her phone.

I felt really old. I ordered another drink.

Her male counterpart, however, said, “I’d never tell a hiring manager no, are you kidding me?” I asked him if he thought trust was important in the hiring manager relationship. “Yeah,” he said, “it’s the most important thing.” I corrected him: “it’s the only thing.” We toasted.

I explained that the only way you can build trust – and the only way to make it truly meaningful over the course of a long term working relationship – is to sometimes be honest, even when it’s not what your hiring manager or candidate wants to hear. To do this job, you’re going to have to get used to hearing the word “no.” We know this.

But we forget that sometimes, you’ve got to say it, too.

No: The Way To Move Recruiting Forward.

This is the most important lesson I think I have for young recruiters. It’s easy to forget that, in the push and pull between hiring managers and candidates, between compensation and the competition, between different departments and agencies and vendors and whatever, that we’re actually the experts in all of this.

If recruiters are truly adding value, then a significant portion of that value is realized not just by being an intermediary of the process, a cog in the machine basically filtering and forwarding resumes and coordinating paperwork and schedules, then they’re influencing it instead.

Often this means talking a candidate into an offer, a hiring manager into taking a chance, or an HR Business Partner into changing job requirements to better align with market conditions. All of these cases can only be made with evidence, which is what sinks so many recruiters into silence or submission – if you’re just going with your gut, then you’re going to be creating a recruiting problem, not solving one.

If you have the data to back you up, though, you not only can say no as a recruiter; you have to when the statistics strongly support it or the anecdotal evidence becomes an irrefutable inevitability. If you can make hiring work better, then you’re doing your job and looking out for your employer’s best interests.

That’s the filter you need to use. It’s not about what’s best for the recruiter, the hiring manager or even the candidate. It’s about what’s best for the company. And when it comes to hiring, you’d better know the company’s best interests better than anyone else in the company, or you’re just another recruiter.

And those are pretty easy to replace. I know saying “no” can be scary. But you know what’s scarier? The associated costs, time and hit to your reputation as a recruiter that you’re going to take if you make a crap hire. Trust me, I’ve made a few of them over the years. But I’ve prevented a whole hell of a lot more, which is what it’s all about.

I finished off my drink, and we started winding down. The young woman who had asked to meet up that evening picked up the bill – another recruiting life lesson, never turn down a free drink or fight for a tab, and we said out goodbyes. I wished her good luck. “We should do this again,” the dude says to me, gripping my hand way too hard, as dudes do.

I felt, as we headed for our respective cars, that maybe, just maybe, I might have reached them. I wish someone had told me that when I was starting that you could just say no; but I made a mess of too many “yesses” to count before I finally learned that lesson. Here’s hoping that they didn’t have to, because they seemed pretty smart, and we need more of those in this profession.

Look. I know what it sounds like to say this, but I know if they didn’t consider me a “thought leader,” (their words), they wouldn’t have asked me to meet them. And I realized that same influence is the same reason I’ve been successful as a recruiter. You know your shit, and people know it, then they’re going to want to hear what you have to say. Even if you have to say “no.”

And if you don’t know, now you know. #TrueStory

About the Author:

Derek Zeller draws from over 16 years in the recruiting industry. The last 11 years he has been involved with federal government recruiting specializing within the cleared Intel space under OFCCP compliance. He is currently serves as Technical Recruiting Lead at Comscore.

Follow Derek on Twitter @Derdiver or connect with him on LinkedIn.

The Week That Was 3.17.17: PollUp, 1-Page, Job Today and HackerRank

Every Friday in case you missed it, ‘The Week That Was” is all you need to know about anything that matters is new in recruiting. We go out to the interwebs and gather interesting and insightful recruiting news we will interest you. This week we learned that we are idiots for looking at candidate profiles for tech jobs, been beat over the head by bias issues and someone is in trouble…

 

New In Recruiting

Recruiting Terms Defined:

Applican’t Candidates unavailable for any of the proposed interview times.

Tweet of the Week:

I Don’t Want To Say I Told You So But…

It was too good to be true. 1-Page is about to be none-page. 1-Page once the darling of HR tech is now in some trouble. The cash burn rate of 1-Page, with operating expenses still sitting at about $1 million a month, while revenue for the six months to July 31 was $827,133. And the board is not too happy about it. In fact, Andrew Chapman, managing director of one of its biggest shareholders, Merchant Funds Management, proposed the “orderly disposal” of the current business. Bye Felicia.

 

Job Today App= Cash Tomorrow

JOB TODAY, Europe’s fast-growing mobile jobs marketplace processed 35 million job applications since its launch in May 2015. With a new $35M deal, the company solidifies its media footprint with the leading broadcasters in the UK, Germany, and Spain.

PollUp Launches a New Way to Look at Employee Engagement

 

New In Recruiting

Survey’s suck and you know it. Kenyon Brown, CEO, and co-founder of PollUp knows it too. He says industry studies report only 32.5 percent of employees are engaged at work. His answer? PollUp, an Employee Engagement software that encourages companies to ask “one really good question a day.” It’s mobile; it’s easy, it saves companies money, it slices, it dices it makes julienne fries.  Click here to get a free trial today.

 

You Have NO Idea How Hire Tech Candidates

New In Recruiting
HackerRank CEO and co-founder Vivek Ravisankar

At least according to HackerRank CEO and co-founder Vivek Ravisankar. This week, he had a chat where he said:

Businesses are all hiring from the same places and using legacy recruiting tools like the resume and LinkedIn, which prioritize pedigree, experience, location, and connections. This process is wrought with bias and overlooks a massive pool of talented, diverse and passionate candidates worldwide.

Boom. Hire for talent not resume writing ability. And if you don’t know how to vet tech candidates, learn or get out of the game. We know our readers already know that bias is a problem for hiring. But in case you missed it, read Alison Mackay’s latest article published this week, ‘Can Innovative Technology Actually Fix Diversity Hiring?’

 

 

Can Innovative Technology Actually Fix Diversity Hiring?

When it comes to diversity recruiting, there is no silver bullet.  Diversity hiring has been a priority for years yet whatever we are doing, doesn’t seem to be working. Just look at the stats. According to the National Science Foundation (NSF),  in 2013, 70% of workers in science and engineering occupations were white. Also, women make up half of the total U.S. college-educated workforce, but only 29% of the science and engineering workforce. Companies appear to be desperate to find diverse candidates. So what can we do about it? There are software companies that think they know, but is it enough?

Send in the Recruiters

Recently, I attended a “Diversity in Tech Town Hall” here in the Bay Area.  One of the themes of the evening was the awareness and access to jobs in tech.  There were about twenty people at this event, and they were sharing very relevant frustrations.  As the conversation went on, career opportunities came up, and people were sharing quite a lot.  Finally, I raised my hand said, “who here is in some function of talent acquisition?”  Zero hands were raised.  Zero. If companies are so desperate for diverse candidates, where are the recruiters? 

Another example occurred at a “Black Engineers of San Francisco” event. I was one of the few non-Blacks but was absolutely the only recruiter. Another example happened at a Girls in Tech event.  I was having a great conversation with one of the participants but all of a sudden, she quickly came up with an excuse to exit the conversation when she heard I was in recruiting.

To be honest, it is heartbreaking that this is the response I get. But, I can’t blame her for being biased. Isn’t that the same problem recruiters are facing? Unconscious bias is a real recruiting problem. Because… it is unconscious. Software companies have definitely jumped on the bandwagon. Not to teach us how to be less biased but rather depend on an algorithm to do it for us. Here are a few you can research:

GettingHired

GettingHired is an online service organization that focuses on creating employment opportunities for job seekers with disabilities. Even better, they host virtual career fairs that connect employers with job seekers.

Veteran Recruiting

Veteran Recruiting is the global leader in virtual career fairs for the military community. In the past, Veteran Recruiting virtual career fairs have helped more than 120,000 veterans find meaningful employment after their military career has ended.

Roikoi

Blendoor

Blendoor hides applicants’ information from companies that may lead to bias. It matches based on skills and suggests learning and development courses if candidates lack some core skills that may make them miss out on jobs.

GapJumpers

GapJumpers takes its inspiration from the TV show “The Voice” by setting what it calls “blind auditions.” It offers performance challenges that potential employees take to showcase their skills, instead of just using a resume.

Atipica

Atipica uses artificial and human intelligence. As a result, companies get access to qualified candidates with the core skill sets bias-free, ensuring the discovery of candidates with diverse backgrounds.

Start Walkin’

Software is a good place to startWhile I wholeheartedly appreciate the backend work and the different tools to source talent, nothing compares to actually having a live conversation in an open environment. Unfortunately, while companies have many strategies to diversify the workplace, but I haven’t seen one around getting into the community.  You see, diversity also equals inclusion and belonging. Without belonging, you will just bring on diversity turnover.  How will you know what a diverse community needs unless you understand where they are coming from?  Moreover, what are you doing to learn about the candidates you are targeting?  It is time for us to get uncomfortable, ask questions, meet people, and step away from the computer.  It’s time for us to not only talk the talk but walk the walk.


About the Author:

Allison Mackay is currently responsible for Infrastructure Data Center Recruiting at Facebook.  Her current team manages hiring for the Facebook team responsible for design center site selection strategy, infrastructure design and creation, the operation of data centers, servers, and network hardware, and managing Facebook’s standards compliance and sustainability programs across Facebook’s data center sites.

A graduate of San Jose State University, Alison is also the co-founder of the Silicon Valley Recruiters Association.

Follow Alison on Twitter at @am_recruiter_sv or connect with her on LinkedIn.