Cut through the fluff and get the top 11 Power Boolean Searches we have to uncover hidden resumes, profiles and contacts of people you did not know exist.
This is a fast paced 45 minute learning session with real searches, and real examples with a side of “no sales”. We will take your questions and challenges live on the air to show you how these searches work.
We share top searches including:
Country Coding and Top Level Domain searches
Experience searches, including patterns and brag searches
Interest search based on topic
Email searches (not the same old *.* stuff)
Activity searches
Pattern searching and Headlines
And of course 7 of the most kick ass tools you can use as a sourcer
A bout the Presenter
Ryan Leary, COO / Partner, RecruitingDaily LLC.
Ryan helps create the processes, ideas and innovation that drives RecruitingDaily. He’s our in-house expert for anything related to sourcing, tools or technology. A lead generation and brand buzz building machine, he has built superior funnel systems for some of the industries top HR Tech and Recruitment brands.
He is a veteran to the online community and a partner here at RecruitingDailly. You can connect with him on LinkedIn and Twitter
Red Hat CEO Jim Whitehurst delivered the closing keynote on Wednesday, Oct. 21, 2015. The session titled Unleashing the Power of Openness will draw from the themes in Jim’s book, The Open Organization: Igniting Passion and Performance. From his years leading vertical organizations and managing Red Hat, Jim has experienced a full spectrum of corporate structures.
Some of the key takeaways from the Recruit-O-Sphere were:
He understands why open organizations based on transparency, participation and community are at the forefront of revolutionizing the way businesses operate and why they stay a step ahead of the competition. Jim shared candid advice about configuring and leading an open organization in today’s fast-paced, highly-connected environment.
Whitehurst was very candid with the audience stating, “Until I got to Red Hat, I thought I knew what leadership and management was all about.” He had come to Red Hat, the super open collaborative environment from Delta, a relatively hardcore environment. Needless to say, there was immediate culture shock. Click here to read a very cool article he wrote, “How I discovered Linux’s true power.”
About the Author: An international trainer, Jackye Clayton has traveled worldwide sharing her unique gifts in sourcing, recruiting and coaching. She offers various dynamic presentations on numerous topics related to leadership development, inclusionary culture development, team building and more.Her in-depth experience in working with top Fortune and Inc 500 clients and their employees has allowed her to create customized programs to coach, train and recruit top talent and inspire others to greatness. Follow Jackye on Twitter @JackyeClayton and @RecruitingToolsor connect with her on LinkedIn.
Editor’s Note: RecruitingDaily was not compensated for this post, and the opinions expressed herein are solely those of the author.
Last year was the first year for the #HRTechConf start-up pavilion. I thought it would be a good time to check in withRay Tenenbaum and Great Hiresto see what they are up to!
How and when did the idea to develop your product/service begin?
The core idea for Great Hires stemmed from a bad candidate experience I had when interviewing with a major technology company back in late 2012. I was asked by one of their SVPs to interview for a job but was never told the job title, sent a job description, or received any feedback. That frustration caused me to map the end-to-end recruiting experience where I identified a gap in tools to help candidates and hiring teams during the onsite interviewing process. In 2013, our team worked with Intuit to develop our minimum viable product and released our enterprise Candidate Interviewing Experience platform in 2014.
How did being part of the HR Tech Startup Pavilion provide meaningful business opportunities that otherwise might not be possible?
While we landed several customer leads from the conference, the biggest impact was from connections we made at the conference with key industry experts, like Gerry Crispin and Carmen Hudson, who recognized how our solution was solving a big, unmet need for candidate and hiring teams. Given how small the talent acquisition industry is, these insiders helped assimilate us into the community, get us connected to the right people and open several, strategic organizational doors.
What was an unexpected outcome from being part of the HR Tech Startup Pavilion?
Thanks to the Startup Pavilion we were able to stay connected to Steve Boese and the HR Tech Conference folks, and as a result Great Hires was selected to present at the Awesome New Startups session the first night of this year’s show.
What updates have you made to your product/service is the 2014 HR Tech Conference?
Since last year’s conference, we released our Candidate Interview Experience app that provides the candidate everything they need to know before even arriving for their onsite interview. Candidates can view personalized information to learn more about the company, the job and the people they will be interviewing with. And when the interviews are done, they can submit feedback to their experience directly from within the app. Next month we will be offering a self-service version of our platform for individual recruiters at any sized company.
Looking ahead, what does the future hold for HR Technology?
One clear trend that will continue to emerge is the consumerization of recruiting. This includes:
Treating candidates like consumers which is driving new tools for the end-to-end candidate experience
Applying consumer marketing techniques to recruiting that includes great product design and employer branding on any device.
About the Author: An international trainer, Jackye Clayton has traveled worldwide sharing her unique gifts in sourcing, recruiting and coaching. She offers various dynamic presentations on numerous topics related to leadership development, inclusionary culture development, team building and more.Her in-depth experience in working with top Fortune and Inc 500 clients and their employees has allowed her to create customized programs to coach, train and recruit top talent and inspire others to greatness. Follow Jackye on Twitter @JackyeClayton and @RecruitingToolsor connect with her on LinkedIn.
Last year was the first year for the #HRTechConf start-up pavilion. I thought it would be a good time to check in with some of the companies that were featured and check in to see how they are doing!
The 10Rule Suite is the first cloud-based patented technology that measures human capital, benchmarks the top 10% performers for each position, then hires new talent to this benchmark, and develops existing employees to this benchmark. Replicating the exceptional productivity of an organization’s top 10% of performers is defined as following ‘The 10Rule’. We enable companies to sustainably achieve the 10Rule, while driving ROI through cost effective delivery requiring little training time or management resources.
Here is some insight from Gary Morais CEO, and of 10Rule.com
How and when did the idea to develop your product/service begin?
The idea of making human capital a scientific hard skill happened when I was still working in my psychotherapy private practice, and I first started doing outside consulting work. I was asked “how do you get the right person for a job”. This started me on a journey of 5 years of R&D.
How did being part of the HR Tech Startup Pavilion provide meaningful business opportunities that otherwise might not be possible?
HR Tech Startup Pavilion gave us a platform for understanding how we were a disruptive technology in the HR Cloud Platform Space. We noticed that many providers have yet deliver a fully integrated HR system suite of products for changing the performance execution “engagement” of talent.
What was an unexpected outcome from being part of the HR Tech Startup Pavilion?
The unexpected outcome was individuals that realized what we have specifically sought us out for a demo. I remember one group from Japan specifically.
What updates have you made to your product/service is the 2014 HR Tech Conference?
We have continued to upgrade our easy to use “User experience”
Looking ahead, what does the future hold for HR Technology?
Having a fully integrated systems that are easy to use and provide employee tools at create greater learning and development along with work for improvement and productivity is the wave of the future. 10Rule Workforce Performance Transformation suite is a great step in that direction now, so companies have a future experience.
[button_link size=”medium” src=”https://recruitingtools.com/hr-tech-2015″]Not going to HR Tech? CLICK HERE for my updates[/button_link]
About the Author: An international trainer, Jackye Clayton has traveled worldwide sharing her unique gifts in sourcing, recruiting and coaching. She offers various dynamic presentations on numerous topics related to leadership development, inclusionary culture development, team building and more.Her in-depth experience in working with top Fortune and Inc 500 clients and their employees has allowed her to create customized programs to coach, train and recruit top talent and inspire others to greatness. Follow Jackye on Twitter @JackyeClayton and @RecruitingToolsor connect with her on LinkedIn.
Editor’s Note: RecruitingDaily was not compensated for this post, and the opinions expressed herein are solely those of the author.
“We want everyone to get the most out of every visit to LinkedIn Groups. To that end, we’ve simplified several group features to ensure that groups will always be the most trustworthy place for you to gather with like-minded professionals. The new Groups changes will make sure that the LinkedIn experience is easier to understand and navigate for all members.”
(Posted September 22, 2015. Just go to the LinkedIn Help Center and search for “LinkedIn Groups”)
LinkedIn is in the process of rolling out this simplified version of LinkedIn Groups. I received it last week (I didn’t receive it because of any special status, I believe these are pretty random. I was one of the last people to receive LinkedIn publishing). I had already gone through the Help Center’s long list of what was new and what had been changed in Groups, and the bottom line seemed to be that Groups would be more time consuming to administer for Group owners, but there was the prospect of better Spam removal by LinkedIn.
Then I found some changes that hadn’t been listed in the Help Center announcement. Maybe these are teething pains and will be corrected by LinkedIn. Maybe not.
Here are the changes made to LinkedIn groups:
In the “old” main Groups page, your groups were presented as tiles. In the new format, they come in a drop down list. Also new is a list of your top five most active groups – the ones with the newest discussions. Gone are the superscript numbers that used to appear on the tiles of Groups with the number of new discussions. Outside of the top five groups, you now have to go through and open every one of your groups to see if there have been any new discussions in the past day. This will create a long winded version of “Simon says”. Simon says, “no new discussions here. Try another group.” Repeat up to ninety-five times.
Removed are any indications beside any person’s name in any of my Groups – in either the discussion area or the member list – as to their relation to me on LinkedIn, whether they are a connection or a 2nd level connection, 3rd, or out of my network.
The search box in the members list is gone. There used to be a search box in the upper right corner of the Group member list where you could search by location or keywords to find Group members. There is a search box on each Group’s main page, but this is limited to searching discussions.
In the Group member list, a lot of information and options associated with each member is gone. Now each member is listed by name, along with their Headline. Gone is your relationship with that member (as mentioned above), their location, the option to “Follow” or “Connect”, and the option to “View their activity”. You now find all these things by clicking on their name and going to their profile.
Lastly, in the Group members list, all the Group members are listed in what appears to be completely random order. Members used to be listed by their relationship with you – connections first, 2nd level connections next and 3rd level after that. I pulled up a Group I am a member of which has just under a million members. The first person listed: a 3rd degree from New York with 500+ connections. The second person listed: someone outside my network in Kenya with 17 connections.
To make sense of these changes, you need to ask yourself why LinkedIn would make them.
How to make sense of the LinkedIn group changes:
Making these changes frees up resources within LinkedIn to do other things. Can’t see it. All of these features were automated and wouldn’t seem to require a lot of additional bandwidth from LinkedIn employees.
Spite. Although popular with the conspiracy theorists out there, I am confident that LinkedIn does not have a Random Feature Removal Generator. Well, pretty confident.
Drive people to sign up for Premium subscriptions. Second most popular conspiracy theory. I think this may be a happy side effect but is not the primary reason for these changes.
Put the browser extension and third-party LinkedIn App crowd out of business. Ah, yes. I wrote about LinkedIn versus the browser extensions a few weeks ago (it will be on my profile if you are interested). There are browser extensions that will send messages to people you designate in your groups, and browser extensions/apps that will send connection invites to people you designate within your groups. But without the ability to search for people in your town, for example, and by listing group members in random order, those browser extensions will be pretty useless.
What’s the real fight for LinkedIn Groups?
So I think the reason for many of these changes is to fight the add-on extension crowd. That would also explain why LinkedIn didn’t list these changes in their lengthy explanation in the Help Center. I suspect that automated add-on software – like fake profiles – is a real issue for LinkedIn, but one they are not keen to draw attention to.
There are very real side effects of these changes, and they will affect salespeople the most. To search within a particular LinkedIn Group, you will need the additional filters available through a premium subscription. To send someone you find in that search a message, you will need to use InMail, another premium subscription feature. It seems that free messaging within groups will be relegated to on an opportunistic basis. As only around ten percent of a typical group’s members ever participate in discussions, you will now have a pool of ten percent of the people to exchange messages with. And only when their conversations are scrolling by. All in all, the result is a pretty awkward and ugly methodology.
Unfortunately, as LinkedIn continues to play whack-a-mole with the third party add-on companies. The losers are LinkedIn members.
About the Author, Bruce Johnston: Bruce Johnston is sales coach and strategist specializing in LinkedIn. He believes LinkedIn is not all about your profile; it’s not all about being found. It is about being proactive. LinkedIn is a contact sport. He also trains a module on how to search LinkedIn effectively.
If you liked this post, please like or share it. Thanks. I accept invitations to connect on LinkedIn from like-minded sales and marketing professionals. If needed, use my email address – [email protected]
Marcus Buckingham, Founder of The Marcus Buckingham Company, and
New York Times best-selling author whose latest book, StandOut 2.0:
Assess Your Strengths, Find Your Edge, Win at Work is due out in August 2015
If organizations ever hope to take engagement and performance management to the next level, they’re going to first need to change their systems to reflect a simple truth: Performance and engagement happen — or fail to happen — on the team level. Marcus Buckingham, one of the world’s leading authorities on management and leadership, will discuss a radically new approach to equipping team leaders with what they need to breathe new life into their engagement and performance-management systems. Beginning with why team leaders are more crucial than ever in organizations today, he will go on to share a proven blueprint that leverages reliable and frequent data (targeted to those areas where organizations need the data most) to create a far more powerful and integrated approach. Using Marcus’s tips you can elevate your organization’s leaders and build high performing teams. – (taken from http://www.hrtechconference.com/agenda.html#sthash.upPoCQ1T.dpuf)
Reporting from the Tweet-O-Sphere on #HRTechConf ! #HRTechConf Keynote Speaker Marcus Buckingham highlights!
About the Author: An international trainer, Jackye Clayton has traveled worldwide sharing her unique gifts in sourcing, recruiting and coaching. She offers various dynamic presentations on numerous topics related to leadership development, inclusionary culture development, team building and more.Her in-depth experience in working with top Fortune and Inc 500 clients and their employees has allowed her to create customized programs to coach, train and recruit top talent and inspire others to greatness. Follow Jackye on Twitter @JackyeClayton and @RecruitingToolsor connect with her on LinkedIn.
“Match.com is one of only four companies created in 1995 — along with Amazon, eBay and Craigslist — that still leads its industry. Since Lisa Nelson assumed the lead of HR six years ago, Match has doubled in size with users in every country.
Internal innovation, major acquisitions and the launch of the Tinder app have resulted in massive growth. But attracting talent remains an ongoing challenge. Lisa will share lessons learned from social recruiting and best practices from the front lines — including why you need to use new tools like Github and Quora in addition to LinkedIn; what paid social media options are most successful; and how to make your company’s culture shine through your website, throughout the interview and during onboarding. You’ll learn how to build a comprehensive social recruiting strategy to attract and win top talent.” – (From the HR Tech Conference Agenda page See more at: http://www.hrtechconference.com/sessions.html#sthash.G2bLnCzO.dpuf)
Match.Com not only understands how to recruit. They also focus on where to recruit to get the top talent. Match.com is headquartered in Dallas, Texas and their office tis absolutely gorgeous. “We try to honor all things love in our lobby,” said vp of human resources Lisa Nelson.
“You’ll hear some of our favorite love ballads when you walk in the doors. We show classic black-and-white movies like Casablanca and Holiday on the screens—as well as our latest TV campaigns—and have some of our favorite love-related reading material to check out while you are waiting.”
I did some research on Glassdoor. Lord know that no company is perfect but the numbers reflect a pretty positive work environment overall.
So, I guess she knows what she is talking about. The only thing I found odd is, she is speaking at the #HRTechConf right?!?! It’s not like she revealed the best tools or technology making this a great place to work. The social media piece found in the recruit-o-sphere is the same ‘ol social recruiting techniques that we hear over and over again. She also did not share any new revolutionary tips. With a company with a online social driven company like Match.com, I really thought I there would be some cool stuff revealed.
About the Author: An international trainer, Jackye Clayton has traveled worldwide sharing her unique gifts in sourcing, recruiting and coaching. She offers various dynamic presentations on numerous topics related to leadership development, inclusionary culture development, team building and more.Her in-depth experience in working with top Fortune and Inc 500 clients and their employees has allowed her to create customized programs to coach, train and recruit top talent and inspire others to greatness. Follow Jackye on Twitter @JackyeClayton and @RecruitingToolsor connect with her on LinkedIn.
Last year was the first year for the #HRTechConf start-up pavilion. I thought it would be a good time to check in with some of the companies that were featured and check in to see how they are doing!
Here is some insight from Chris Powell, CEO, and Co-Founder of BlackbookHR.
How and when did the idea to develop your product/service begin?
The seed for our flagship product, Sense, was born out of a need to scale the reach and impact of our purpose to help companies win with engaged talent. BlackbookHR started as a services business and pivoted in 2013 to focus on a SaaS model to expand the business’ mission and purpose.
How did being part of the HR Tech Startup Pavilion provide meaningful business opportunities that otherwise might not be possible?
Last year was the first year that helped to highlight and draw attention to innovative companies like ours in the space. It helped us acquire new customers and expand our brand.
What was an unexpected outcome from being part of the HR Tech Startup Pavilion?
The “Ah Ha” moment, was the unexpected network of relationships with other early stage companies. These relationships have been invaluable source of information, resources and friendships to aid us in charting the waters of building a sustainable and successful business.
What updates have you made to your product/service is the 2014 HR Tech Conference?
Sense – new features include a new social feedback engine designed to facilitate ongoing engagement of crowdsourcing ideas and feedback to drive innovation, culture, and engagement.
Looking ahead, what does the future hold for HR Technology?
Better and better user experiences and more derived value!
BlackBookHR is the first employee engagement platform. We have everything you need to measure and impact employee engagement. Real-time surveys, analytics and actionable insights – all in one platform
Our flagship product, Sense, is a cloud-based software that helps organizations measure, track and improve employee engagement. Human Resource Magazine chose Sense as a Top HR Product for 2013.
Sense is a People Intelligence platform that combines logic-driven survey intelligence, real-time People Analytics and an employee engagement engine — all in one easy to use interface. (Vendor Description)
About the Author: An international trainer, Jackye Clayton has traveled worldwide sharing her unique gifts in sourcing, recruiting and coaching. She offers various dynamic presentations on numerous topics related to leadership development, inclusionary culture development, team building and more.Her in-depth experience in working with top Fortune and Inc 500 clients and their employees has allowed her to create customized programs to coach, train and recruit top talent and inspire others to greatness. Follow Jackye on Twitter @JackyeClayton and @RecruitingToolsor connect with her on LinkedIn.
Get yourself pumped for the days ahead with demonstrations of the amazing products being built and disrupting the status quo. These startups are the ones you’ll want to pay attention to — and they just may have the solution you’re looking for.” See more at http://www.hrtechnologyconference.com/agenda.html#sthash.5mmhMAHy.dpuf
The six startups featured in the session included:
Bridge US has reinvented how companies secure visas and green cards for foreign talent. The company’s cloud-based platform eliminates the time and paperwork associated with immigration processing, tracking and compliance. Bridge US streamlines the immigration process for hundreds of happy customers, ranging from leading startups to publicly-traded companies.
Great Hires will showcase its mobile-first candidate experience platform that helps companies deliver an awesome on-site interviewing experience. By providing information about the company, job and people they meet with before they walk in the door, candidates are better prepared for their interview, ensuring a positive candidate experience.
https://youtu.be/H8bofkyW97M
Kanjoya Perception pushes the frontiers of workforce analytics with its integration of employee engagement, performance review and unstructured text data to understand and predict which employees will do well and why. Created with state-of-the-art natural language processing and machine learning, the solution delivers targeted intelligence to help businesses attract, retain and motivate the best employees for their organizations.
HR applications use data but they don’t share it. One Model will demonstrate how it can help deliver a true HR data strategy across a company’s technology investments so that analytics, planning and integration can flow naturally from all of their data. One Model helps companies take control of their HR data, including the data’s history and predictive capabilities, and put them to work.
https://youtu.be/dNpH0a7Wdpk
OrgVue is the leading tool for business transformation. It gives HR and OD teams a new and better way to design, transform and operate their organizations. From merger & acquisitions to organizational restructures, the company helps deliver change faster, fairly, with lower risk and lower cost.
TMBC’s StandOut is revolutionizing engagement and performance through next-generation HR solutions. StandOut provides the technology to meet the needs of the present and the future with dynamic teaming, real-time statistically reliable measures of engagement and performance, and machine-learning algorithms to increase the precision of measurement over time and to deliver personalized, calibrated coaching to each user.
HR Tech Conference co-chair Steve Boese commented, “The HR technology industry is characterized by constant change — and the companies that can keep up and introduce new solutions to address the challenges of the day are the ones poised for greatest success. The six companies featured in ‘Awesome New Startups for HR’ fully demonstrate the next generation of HR tech, offering cutting-edge technologies that make them stand out next to their more established peers. We look forward to seeing these technologies in action and seeing how they will change the way HR works.”
If you did not get to see the kickoff, please watch the videos, visit the sights and get a peek into the future of HR Tech! Stay tuned, there is more coming up!
About the Author: An international trainer, Jackye Clayton has traveled worldwide sharing her unique gifts in sourcing, recruiting and coaching. She offers various dynamic presentations on numerous topics related to leadership development, inclusionary culture development, team building and more.Her in-depth experience in working with top Fortune and Inc 500 clients and their employees has allowed her to create customized programs to coach, train and recruit top talent and inspire others to greatness. Follow Jackye on Twitter @JackyeClayton and @RecruitingToolsor connect with her on LinkedIn.
Editor’s Note: RecruitingDaily was not compensated for this post, and the opinions expressed herein are solely those of the author.
With those famous last words, she pivoted on a worn heel and walked back around the corner to the fluorescent drenched cube farm set aside for the office and administrative staff , leaving me alone at the oversized front desk.
The glass divider separating this desk from the waiting room beyond only added to my feeling of isolation. The air in the receptionist area was stale, and smelled like an odd cross between a Furr’s Cafeteria and a used bookstore. While an air conditioner chugged away above my head, for some reason, no one thought to add a vent into the tiny fishbowl that was my new workspace.
Over my right shoulder, a backlit, stainless steel Caduceus stood sentinel; beneath it, in subscript, the name of the medical practice, Trinity Health Partners (note: names in this story have been changed so I don’t get sued. But while those are fake, the details are real. Too real, at times).
Over my left, a large white clock ticked. And ticked. And ticked some more. No matter how busy it got during the day, no matter how loud the waiting room became, for some reason, the sound of seconds counting down could continually be heard.
This, I thought as soon as the office admin sashayed away, was quite literally the loudest wall clock ever manufactured. If any Foley artist ever needs to get the ominous sound that inevitably accompanies any insert shot of one of those time bombs with the dynamite and the little clock that they always show in movies, I highly suggest he visit the Tarrant Professional Building in Fort Worth.
Watching the Clock.
Even after I left, I could still hear the faint echo of that infernal ticking in my head; I’m pretty sure it haunted my dreams for a couple days after that. I glanced at the front door, at the pew of drab interlocking chairs from sometime in the 70s, framed by potted plants and with only a Formica table strewn with back issues of Smithsonian Magazine and Men’s Health.
Somewhere, off to the side, an ad for yogurt aired silently from the TV that, from what I could tell, no one ever bothered to turn off, adjust the volume or change the channel on. It was on when I came in, one of the first to arrive at the office before business hours.
The checklist I’d been given for closing up the place made no mention of turning off the TV, despite going into great detail about things like the number of pens that needed to be kept in the appointed jar at all times or watering the ferns in the lunch room every Tuesday and Thursday.
It was, effectively, a postmodern video installation in a place where the office art otherwise consisted of ads for anti-depressants and the kind of art you’d see on the wall of your room at the Hampton Inn, all generic watercolors and beach tableaux.
I suppose it’s only appropriate that Doctor décor come across as sterile; you don’t want to come in for an appointment and see a bunch of Hieronymous Bosch prints or a Dawson’s Creek poster when you come in to get checked for a hernia, I guess. But still.
At least they didn’t play Muzak in there, although oddly both the hallway and bathrooms there seemed to have Kenny G on loop; hearing a synthesized soprano sax play “Lady In Red” as I walked into the building in the morning, I thought that, rather than the clock, would be the culprit of my aural insanity. Not sure which would have been worse.
User Error.
I cleared my throat and looked down at the little checklist taped onto the monitor of the mid 90s era Compaq computer that kept track of appointments. The first note: “log into the AS (I think that meant administrative system, although I’m not sure). Please remember to log out during lunch breaks.”
So, I turned to the AS, whose lock screen looked a whole lot like the last Windows 95 instance in Texas. It was prompting me for my user name and password. A post-it right on the monitor revealed these to be “TEMP” and “TEMP1234,” respectively. Meanwhile, every patient who came in,
I was warned a million times, had to sign a privacy acknowledgement that basically reinforced their rights to have their medical data kept securely and confidentially. HPPA somehow doesn’t jibe with “TEMP1234,” but I suppose even the world’s best hacker couldn’t figure out how the hell to use the system once they gained access to it, anyways. I can see the 4Chan posting now: “Anyone happen to have a user manual for the Korean knock off version of Lotus Notes from 1991? Help a brother out.”)
When I was given a brief tutorial on this POS system (and I don’t mean point of sale), and shown the dot matrix printer that would torturously spit out a page every 2 minutes or so every time I accidentally hit F11 (which happened with alarming frequency), I thought the technology was a little archaic, to say the least.
Looking at the yellow cardboard help guide overlaying the keyboard, I had a little wave of nausea pass over me. While I’m a halfway decent coder and a technologist by trade, I never could get the hang of this system. When I’d call Donna, the office manager, for help, she’d come round the corner, lean over me, and with a few deft keystrokes, she’d fix some issue I’d been troubleshooting for a half hour.
She’d roll her eyes after I thanked her like I was an idiot, but frankly, I think Donna needs an invite to DefCon next year. Seriously. Anyone who could figure out that medical office software (and apparently keeps up on her advanced DOS) could probably break into the Federal Reserve or NYSE’s servers with her eyes closed.
Once, when I marveled at her proficiency aloud, she clucked and said, “well, I’ve been doing this for 14 years.” On the same system, apparently. She looked at me like I was crazy when I suggested it was insane she was using software that came out the same year as the original Doom and Prodigy was a viable ISP.
Queen of the Stone Age.
But then again, like everything else in that office, keeping up with the times didn’t seem too big a priority to Donna, whose Talbots pantsuit and classic Dooney & Bourke bag reminded me that whether an office manager or a SVP of HR, there’s a strangely standard dress code for the back of the house.
In fact, Donna was considered to be HR and reported to the leader of the department, a dour faced lady whose only interaction with me was to remind me to submit my time card to the box on her office door as she took off at around 4:15.
I had wanted to ask her a few questions, but that I even met her was apparently a feat. Donna informed me that Vicki, the HR Lady, only came in a couple days a week, as she spent most of her time “in the field.”
What the hell kind of field work did someone whose job was running HR at a LLP, single location medical office need to do, I asked Donna. She shrugged and, under her breath, whispered, “She drinks a lot.” I liked Donna.
In fact, it was women like Donna who were the whole reason I was here in the first place, listening to the staccato of that wall clock track the 3600 seconds that make up an hour. During my 8 hour shift, there would be 28,800 ticks on that clock, and as the day went on, I was increasingly became acutely aware of every single one of them.
The five minutes before 10:30, when I could finally abandon my station for fifteen minutes to use the restroom and check Facebook, dragged on ad infinitum; even worse were the 15 minutes before I got my thirty minute lunch break, 20 of which were spent in line at Subway, meaning I had to wolf down a sandwich while half running back to my fishbowl, lest I be late. Those seconds, somehow, were over before they even started.
And for every one of these painfully slow hours, I was earning exactly 8.42 cents before taxes, or a few pennies above Texas’ state minimum wage for hourly workers. For the day, I would take home $67.36.
The first time I calculated that, I thought that was a mistake, but nope; when you’re a minimum wage worker, this is what you have to live on, a measly sixty seven dollars a day. The last time I worked in a minimum wage job, I was a freshman in high school, so when compared to my allowance, it felt like a fair wage for mopping floors and cleaning toilets.
But when compared to the cost of living, it’s literally penury. I will be much more aware next time I shell out north of a hundred bucks on a business dinner or pay what the server makes for a day for a round of drinks.
The Cost of Living in the “Freelance Economy.”
You know how when you exercise, you become acutely aware of how many calories you take in and burn, in a way you never were before? How 600 calories never used to seem like a lot until you saw how slowly they burned off at the gym?
This was the exact same feeling I experienced after realizing that not only is time money, but that money is gone in no time when you’re making eight bucks an hour. This, by the way, is actually above the federal minimum wage of $7.25 an hour, a number so low it’s almost laughable.
I couldn’t feed or house myself on the ridiculously low amount of money millions of Americans forced to work for minimum wage must make due with, much less provide for an entire family, and do so almost unilaterally without any sort of public assistance or aid (which isn’t even an option for many due to immigration status, criminal history or one of a thousand potential technicalities which preempt eligibility for these services).
We go to conferences and throw away mountains of boxed lunches while patting ourselves on the back for raising a couple thousand bucks for a charity like No Kid Hungry; we talk about shit like employer branding when most of the workforce just wants to come in and get paid enough to provide, fully expecting work to feel like work, not some fantasyland with kegerators and foosball tables.
I asked Donna what she thought about the culture at the company; she looked at me blankly. I explained, best I could, what culture meant, and I think she got it, because she just laughed and said, dismissively, “it’s a paycheck, not a playground.” Amen, sister. Silicon Valley, you just got poned.
But to her credit, Donna is one of the wisest women I’ve ever met. And thank God for that fact, or my day long temp assignment would have been an even more abject failure. Because when I needed help, I wasn’t allowed to use my cell phone nor did I have access to an internet browser; in a “constantly connected” world, these are luxuries, turns out, many workers don’t have. Not while they’re on the clock.
Top Talent Isn’t A Title.
This is why I’m now convinced the “top talent” employers really need to place a premium on isn’t some hot shot engineer, nor is it some “marketing guru” who has a bunch of Twitter followers and a high Klout score (douchebags).
It’s people like Donna, who only makes $14 an hour after 14 years yet literally has more invested in that business than any actual executive or equity holder. This is what she does, for better or for worse, and it doesn’t matter what her title is or what her responsibilities are on paper.
She’s the person the physicians went to with personal crises or trivial problems, the person every pharma rep who came in asked for (and was greeted) by name, the person who the insurance companies would specifically want to talk to if I had to call them with some sort of question about copays or a schedule of fees.
If you don’t know the Donnas at your business, you’re doing yourself a disservice. And if you’re not acknowledging their amazing contributions each and every day, you’re pretty much a giant douchebag. Lesson learned. That I made it through the day, I think I have only Donna to thank.
Her extension, x61, was kind of like my Google during the day for the constant questions that kept coming up, and just as effective at getting me the answer I needed. She ran that joint, even if she didn’t have the title (or pay) commensurate with the fact that I’m convinced the place would literally come to a grinding halt if it wasn’t for the overlooked, underappreciated, amazingly dedicated office manager.
Which, I will admit, I did not realize was even a job before the day had started, and made me feel like a total asshole for that fact. I will never take office administration of facilities management for granted again, because trust me: that shit is hard.
For every janitor who’s had to wonder what on my desk was trash, for every receptionist who I tasked with lying to callers about my being in the office, for every facilities guy who’s had to pick up a casually flicked cigarette butt I discarded during a smoke break, I apologize. I didn’t know.
Life isn’t fun when you’re the one who has to clean up after the party.
How The Other Half Life: Why My Temp Job Left An Indelible Impression.
I learned a lot during my day undercover as a temp receptionist – actually, I wasn’t undercover at all, as I disclosed I was doing this for a blog post. Donna found it hilarious that yes, this is a job (kind of) and even more hilarious that people paid money for me to write this stuff. “Wish I had me a job like that.” Donna, thanks to you, I know how lucky I am to have me a job like this, something that’s never been clearer than when we were locking up at the end of the day.
There manifold other takeaways from an experience I wish every single recruiter, employer or leader could do – and trust me, you don’t need to go on Undercover Boss to do it. You just need to fill out a form on the website of a local temp agency, do a 5 minute phone screen and voila!
You too can be woken up at around 6:15 am by a lady frantically looking to find someone who can be downtown by 9 and stay until 5:30 on a Friday. You too can show up with no other information than an address, a name and an hourly rate for the gig (it took me 15 minutes to figure out where to park, and I had to pay $10 for a lot so I wouldn’t be late, which is more than an hour of work at said rate – assholes).
If you say no, even to a one day receptionist gig at a medical practice, even because you have prior plans, meetings or shit to do, there are not only a hundred other people they can call who’d gladly take it, but they’re probably never going to call you back again, and shit, you’ve got bills to pay.
So you say yes, no matter what, Febreeze some khakis and a polo you find in the back of your closet and hop in the car, if you’re lucky, or the bus, more likely, and go to work. No job description. No video interviewing. No employer branding (or even company name). No using Glassdoor to check on culture or see if the company sucks or not. Nope.
If you’re a minimum wage worker in America, none of that shit really matters. You just want a job, any job. Even if it’s just for a day. There’s no bitching about the candidate experience. This is just what you experience when you’re living paycheck to paycheck – when getting a call back from an employer isn’t about net promoter score, but keeping the lights on, the stakes suddenly become much higher.
And you’re willing to accept the fact that the market for most of these jobs pays a little more than 65 bucks for the many associated opportunity costs, even as some global contingent workforce firm (I was placed through a subsidiary of a global staffing firm you’ve heard of, but thankfully hadn’t heard of me) makes billions in revenue off of the margins for cash these workers earn for them but never see a scintilla.
Actually, you don’t even know how the kind of evil HRO/BPO/MSP world works, which is just as well, because there’d be some sort of insurrection were that business model revealed to the people whose backs it’s built on. You don’t know about the skills gap, or how hard it is to find “top talent,” or how candidate behaviors are shifting. Nope.
None of that matters at eight bucks an hour, with no benefits, no mobility and no hope except maybe to impress enough people to get hired on full time and at least have a modicum of stability in your life; retention isn’t even on the radar of most temporary workers who agree to the inherent impermanence of their positions in exchange for the promise of immediate work. Of course, they have to wait a couple weeks to get paid; some accountant has to take out the agency’s cut so that their sales guys can eat steaks at HR Tech.
What HR Tech Forgets.
I was going to write about how the HR Technology industry needs to exercise some sort of austerity, how the profligate spending to impress integration partners and potential clients (all of whom, it’s safe to say, make six figures), elaborate swag and open bars hide the fact that while each vendor purports to be working to make the world of work work better, it not only still doesn’t work.
It’s completely broken for an entire category of conveniently forgotten, completely ignored and utterly indispensible worker whose sweat our industry has transformed into the eye-popping equity that’s going to be flowing like cocktails at a vendor’s open bar this week in Las Vegas.
You won’t likely notice the lady wiping down your table after you meet a client for drinks, or the guy breaking down boxes outside the exhibition hall. But without them, there wouldn’t be an exhibition to begin with.
These are the humans we’re all too busy resourcing to recognize. That’s why, instead of writing about technology, I wanted to do an HR Technology Conference post this year that focuses on the people who that technology impacts the most.
Inspired by Heath Padgett’s amazing keynote at the Candidate Experience Awards, where he worked in 50 different jobs in 50 days in 50 different states, as well as the fact that the “freelance economy” has emerged as one of the biggest themes and most recurrent trending topics leading into the HR Technology Conference this year, I decided to focus on the people instead of the product.
Everyone will be covering shit like “cool new talent tools” or “what I learned in Las Vegas” coverage posts (I’ve put out a couple of them already, myself) so I think that canon’s well covered without more of that from me. But since the end goal of this technology is often lost in discussions of it, I thought I’d try to remember who, exactly, we’re building these tools for in the first place.
Which is why I decided to go apply for a temp agency and spend a day experiencing life on the other side of the system – and the last few weeks exploring some of the issues impacting employees – issues like mandatory PTO, minimum wage increases or work visas.
Issues that matter, but no one actually seems to be focusing on in our industry, not least SHRM, who when asked for related position statements, said they had no positions on any of these critical legislative issues, and when asked what advice they have for members who want to get involved in lobbying for either side, responded: “We advise our members to do nothing.” Which, sadly, has become the HR imperative. I think we can do better, frankly.
We spend too much time talking about the things that don’t really matter (see: social and mobile) and not nearly enough on the things that really would improve our work, our lives and our society.
That’s not Pollyannaish – that’s a promise. But without private enterprise leading the way, public policy to correct these inequities is doomed to fail – and that has repercussions for all of us who generate revenue from employment related products and services.
It’s not just in the public interest to look at some of these issues (particularly during the biggest trade show of the year) – it’s in all of our interests, too. And once you take the technology out of HR Technology, you’re left with the real problems impacting recruiting and talent acquisition today.
With the price of admission prohibitively expensive for many startups and SMBs, companies that do shell out the Benjamins on activating the annual HR Technology Conference boondoggle ostensibly do so more or less for the opportunity to be seen.
The strongest motivator keeping exhibitors coming back to #HRTechConf each and every year, seems decidedly driven more from FOMO than by ROI.
Many companies either can’t pay for play or opt to allocate their limited marketing resources into events with a bigger potential payoff than trade shows, which tend to be much more high risk and lower reward than most other brand marketing and lead generation activities.
Still others aren’t capable of ponying up the kind of cash needed to get marquis billing, primo speaking slots and the other accouterments designed to show that a fool and his money may soon parted, but he’ll start with his marketing budget.
Every year, I ask every one of the litany of “big data” and “predictive analytics” providers in attendance how, exactly, they’re measuring the ROI from attending this trade show. And, inevitably, every year, I get nothing more than a few blank stares or open sneers shot back my way when I ask. Hell if they know, either.
The point is that while the HR Technology Conference is designed to showcase the hottest technologies and coolest new tools in talent acquisition and management today, some of the companies that are actually innovating and disrupting the market the most are shut out of the spotlight.
The companies dominating the agenda and the conversation, inevitably, are the same legacy systems and shitty software which created most of the problems those emerging solutions that find themselves shut out of #HRTechConf were designed to fix in the first place.
Those that do pay to play find themselves consigned to the margins of an exhibit hall, on the outside looking in at the enterprise players who choose to invest in shit like branded swag or open bars instead of R&D, apparently.
The Top 10 HR Technologies and Recruiting Tools of 2015.
That’s why in addition to taking a look at the more established companies making it rain in Vegas and serving as the current rainmakers in our industry (click hereto read the full list of our favorites), we wanted to take a look at some of the tools and technologies that might not have the same big budget or brand as the big boys, but are every bit as effective at helping companies and recruiters attract, recruit and retain the talent they need today while providing the capabilities they need to survive – and thrive – tomorrow.
Even if the list is arbitrary and subjective, at least we’re not pretending to serve any higher purpose here than recognizing some platforms with kick ass tech, cool people and compelling case uses rather than those who spend the most money on marketing or analyst relations.
10. Kaleo Software.
Kaleo, which integrates directly within your company e-mail, can turn even the most boring software, like Outlook, into a robust enterprise employee communication and collaboration platform by creating a shared repository of employee generated content, insights and information that can be accessed wherever and whenever that institutional knowledge is needed.
These “knowledge networks,” which are curated by internal subject matter experts, are built around questions and answers, positioning Kaleo as sort of a Quora meets Slack meets Sidekick – and the combination of these capabilities proves pretty powerful when they’re part of the same package.
9. HRMarketer.
The truth: we had second thoughts about putting HRMarketer on this list, given that its inclusion would be entirely self-serving, selfish and the sort of quid pro quo we normally try to avoid at Recruiting Daily (we’re not an analyst firm, which means we have policies against pay for play).
But any ulterior motives behind HRMarketer’s inclusion actually make a pretty compelling case that it’s not only worthy of inclusion as a top technology in our industry, but by any objective standard, actually belongs among the crème de la crème of the category.
As I wrote to CEO Mark Willaman in a request to get access to our account restored (we don’t have a ton of budget, so we try to get by with a little help from our friends):
“HR Marketer is the only tool I’ve ever lost access to that I actually miss being able to use. I didn’t know how reliant I had become on it for staying on top of the industry; I forgot how much damn noise (and crappy content) is really out there, and I’m sick of wasting my time on shit.
Would you be willing to trade access to HRMarketer in exchange for me writing a post on Recruiting Daily giving your product a shout out and including the fact that you’re the only HR Technology provider whose software I quite literally feel I can’t live without?”
He said yes. Which is flattering, since it means our content matters enough to make a trade actually make sense – but this is the rare marketing software that’s worth paying for (we actually thought about it, too). It’s worth it, which we can’t say about our $20 a month we spend on LinkedIn.
8. Clinch.
The fact that the only thing new about the CRM capabilities the same staid, shitty software the same HCM and ATS vendors out there are already offering on their system is the way these capabilities are being sold (and most of that’s just new naming conventions, product marketing collateral and sales enablement training, anyway).
Clinch, on the other hand, isn’t HR software with some marketing bells and whistles; it’s marketing software that happens to have recruiting functionality, which is why it’s so far superior to the other solutions out there in this category.
I was a huge fan of Clinch’s concept of “building the Hubspot for recruiting” when I first saw Clinch pitched at the iTalent competition at HRO Today, and truly believed that their vision of building a “Hubspot for Recruiting” had the potential to be a game changer in this category, at least in theory.
As I wrote back in May:
“If they [Clinch] keep paying attention to the consumer marketing solutions and bring back the cutting edge to an industry still talking about stuff like “the Cloud” or “mobile,” they’ll be leaps and bounds ahead of the hundreds of other players who show up at the HR Technology Conference and ignore the fact that this industry is the Flintstones while the rest of tech is the Jetsons.”
Well, all I can say is that it’s HR Technology Conference time, and for once, my prediction was right. This is the product recruiting has needed for a very long time, and once you see Clinch, you’ll see what you’ve been missing all these years, even if you didn’t know it.
Welcome to the 21st Century, talent pros.
7. RolePoint.
RolePoint started as more or less just another point solution provider, albeit one focused on optimizing and maximizing recruiting results specific to the two most common sources of hire: referrals and internal mobility.
Their solutions for these case uses kicked ass, as did their growth rate, install base and word of mouth momentum; doubling down on their investments in these areas would have been a smart investment by any measure, from revenue generation to value creation.
In fact, RolePoint was so successful in selling their point solutions that they hit a brick wall in scaling their business: having to simultaneously deal with a bunch of disparate ATS and HCM integrations, which kind of made implementation a giant pain in the ass.
As difficult as implementing software is, integrating with a legacy point solution can be an even bigger challenge. That’s why, although their referral and mobility offerings are easily best in class, it’s Rolepoint’s “Connect” layer that’s taken this little solution into the HR Tech Big Leagues.
A middleware product, Rolepoint Connect basically sits on top of a company’s core ATS/HCM system (it’s got deep partnerships in place with pretty much any vendor you’d be using), allowing it to not only feed bi-directional data into the system of record simply and seamlessly, but Rolepoint also has preexisting integrations with pretty much every point solution out there, meaning that turning on an integration between your core system and any current or future point solution a plug and play proposition.
Implementations are painful for every employer; being able to turn a product on out of the box, and having every integration already built in and configured within a single solution is far superior (and more cost effective) than the highly manual, highly complex and highly frustrating alternative.
RolePoint feels that pain; after all, it’s what inspired them to build what might just be the first true middleware play in an industry whose tech buying patterns are pretty much the case use for this category’s existence.
6. Lever.
Trust me, I think Applicant Tracking Systems are about as boring as benefits administration, and while there’s a litany of content dedicated to a category that’s pretty much a digital file cabinet with window dressing, none of it really matters that much. If you’re a recruiter, you don’t have a say in the system you have to use. You play the hand you’re dealt.
That said, we’re seeing an evolution from the second generation of applicant tracking systems to a third. A quick digression for a history lesson. The first generation of ATS systems, which consisted of such legacy Taleo/Oracle/Peoplesoft; SAP/SuccessFactors and Kenexa/Brassring (an IBM joint), are as much a relic of the early 90s as pogs, Blossom or Bubble Tape.
Yet, we’ve still use systems (see graphic) that were developed at about the same time as Pets.com, and it’s only been relatively recently the Second Generation, primarily Bullhorn, Jobvite and iCims, all of which are still great ATS systems due to their native cloud functionality, extreme flexibility and configuration as well as their increasingly robust product suites.
While they’ve done a decent job building and developing viable products that deliver as promised and have some native social and search functionality that, along with their code bases, represent a giant leap forward from the onsite ERPs of earlier years.
Only recently, though, has the Second Generation eked out anything more than an infinitesimally small share of the ATS market; Jobvite, the market leader among this next gen ATS category, has grown its share to 9.0% of all ATS implementations. The only other competitor with similar market share is iCims, estimated to be around 7.3%. These numbers are pretty damn impressive, until you consider Taleo commands 54% market share, conversely. No wonder ATS vendors are as universally despised as animal abuse, Bill Cosby, the art of mime or LinkedIn.
A new, third category is coming, though, and the window of opportunity for Jobvite or iCims to now rock the throne may rapidly be closing. Jobvite has watched its renewal rates plummet, a source confirmed to Recruiting Daily, and faces the very real possibility that it may lose most of its clients within the next 12-18 months.
Meanwhile, rumor has it iCims CEO Colin Day is ready to exit the business and is looking for buyers while silently preparing for an IPO as a contingency plan. Talk of LinkedIn acquiring iCims (a report had a deal sheet on the table as recently as this summer) has not materialized, although reportedly LinkedIn’s subsequent pursuit of Cornerstone OnDemand was a big reason talks stalled).
This sort of consolidation, of course, means just as the last contracts with the Oracles, IBMs and SAPs of the world are expiring, the most viable alternatives may also be some silo in the portfolio some other faceless conglomerate or shell corps, creating the same problems as the on premise OGs they’d be replacing.
The timing is terrible, but the good news is that the third (and next) generation of ATS is just hitting the market, and this one is a dramatic leap forward in applicant tracking systems (I know, I didn’t think that was possible, either). These are the first true SaaS ATS instances (if an implementation team onsite is needed to turn a system on, it’s not SaaS, by the way).
They are relatively inexpensive, have features and functions that actually help recruiters instead of simply selling enterprise software, and have the scalability and flexibility that makes them highly configurable for every size of business across industries, locations and regions.
Unlike earlier generations, who had to provide different versions of their system depending on company size, a bifurcation between enterprise employers and SMBs that’s been rendered irrelevant by an on demand delivery model. Of these many aspirants to the ATS crown on the horizon, only two stand out to us as viable category killers: Greenhouse and Lever.
Greenhouse has been the toast of the town of late, with a ton of buzz and a vocal customer base (and content marketing strategy), although much of that has been the product marketing equivalent of a smear ad against Jobvite, which has rubbed many buyers the wrong way. Our opinion: if your system is better than your competitors, there’s no other need to bash them. But regardless of those facts, if we had to bet on who’d come out on top, we think we’d put our money on Lever.
You’re probably wondering who the hell I’m talking about, which is fair. While Greenhouse (even with all the hype) has managed to eke out a paltry .8% of market share, Lever has .2%, which is also laughably low.
So low, in fact, that even ADP (the worst ATS in the history of the world – it makes Brassring look like the Holodome) has about 5x more share of the ATS market than Greenhouse, and even ADP doesn’t really ever think or care about the fact that somewhere in their portfolio, they happen to have some ATS they picked up in some random acquisition; similarly, the market share for Lever is less than that of Ceridian, who doesn’t really even have an ATS product to begin with (although it’s been rumored to be released for like 5 years now, Dayforce still isn’t a recruiting software). So this generation, but Lever in particular, have a long way to go.
How they’ll win is two fold: product and people. In an industry trying to figure out diversity hiring, particularly for women in tech, Lever’s growth is being guided by Sarah Nahm, who also helped Google turn Chrome into the world’s top browser, quickly bumping Internet Explorer (the Taleo of browsers) from its #1 spot.
Throw in a handful of other Google veterans (including the CTO), Stanford grads and an advisory board that has such luminaries as Box CEO Aaron Levie, Yahoo! CEO Marissa Myer (who Nahm, coincidentally, served as a ghostwriter at the start of her tech career) and Jeremy Stoppelman, CEO of Yelp.
This startup’s pedigree sounds more McKinsey than Mercer, and stacks up against every comer when it comes to collective connections and brain power – assets that can’t be understated.
That Silicon Valley insider status has already cemented an impressive high growth tech client base with clients like Quora, Lyft and Shopify, and while being on the PayPal Mafia’s good side (and investment list) never hurt anyone, the product sells itself in that it’s actually a recruiter friendly ATS that has stuff that every vendor should offer but no one really has – an integrated mailbox that consolidates outbound communication, for example, or practical time savers like automatic scheduling integrations and real time market and candidate intelligence.
I saw the product briefly for the first time while visiting their headquarters in SF, and the look and feel of the product was stunning for a piece of HR Technology; it’s not there yet, by any means, but it’s as close as any company to melding consumer and recruiting technologies into a singularity that’s been too long in the coming.
Lever’s just getting started, but given the fact that they’ve brought in some of the best marketers in the tech industry and have the VC lined pockets required to scale and expand aggressively (and access to ostensibly unlimited funds), they’ll quickly get on people’s radars, which is all they need to do, since it’s so much more advanced than the Oracle or SAP systems they’ll be up against.
I cannot think of a single reasonable scenario in which anyone would see both technologies side by side and have the ability to make the case to go with, say, Kenexa over Lever. One looks like it could roll as adeptly at SXSW as at SHRM; the other looks like it started life as that mainframe in Willy Wonka that crashed calculating where a Golden Ticket could be found.
The Golden Ticket in this case is pretty obvious, and while no one ever got fired for buying IBM, if they choose that ATS over Lever (or any Oracle or SAP offering) they shouldn’t just be fired, they should be tested for neurological damage. Get a demo. Then get ready to consider what migrating your data out of your POS ATS might entail, because you know you wanna…and finally, all that bullshit is actually worth it.
About damn time, too.
People, check. Product. Check. Check mate, other emerging ATS plays. Lever just feels like the future, where everyone else is just building a better toaster. I rarely see a product that’s so unique it’s like nothing I’ve ever seen.
When that product is an ATS that every customer I’ve talked to can’t stop raving about, the future of ATS is a pretty easy call to make, even when the market share numbers don’t reflect the actual competitive landscape, because in seeing Lever and hearing about some of their successes, I’m pretty convinced that competition is over.
And man, I wish I had some equity in this one.
5. TalentDojo by Qwalify.
People generally ignore the booths outside the confines of an exhibit hall; giving demos when you’ve been given a card table and 5 minutes in between sessions to do them in is an impossible task. Cards are exchanged, swag is given out, badges are scanned, but very little other is every seen of the product other than maybe some generic brochures or a few demo screens.
Not only was there a line forming in the back of the SourceCon lobby for the chance to see TalentDojo in action (sessions be damned), but a handful of recruiting leaders, like Jim Schnyder at PepsiCo or Jim Stroud of Randstad were so excited about the product they walked me over to make sure I demoed it.
These people are not only world class sourcers and extremely advanced technologists, but are also really hard to impress with anything that doesn’t involve building white label search engines on the black web or using Boolean strings to find archived org charts or random geeky stuff like that. I thought, awesome, here comes another idiot savant ready to talk to me about how to workaround firewalls and scrape networks and whatever it is people in HR who think of themselves as hackers do to occupy those long and lonely nights at home.
Nope. I actually saw the product that offers a functionality I’ve been waiting for years for someone to actually roll out – a way to measure and visualize the strength of connections of internal employees, how communication filters across the enterprise and a sort of internal Klout to identify who, within an organization, is the most influential and connected with other employees. I always thought that would be a killer app.
For TalentDojo, that data visualization capability is comparative child’s play compared to their more sophisticated features that are so advanced I expected a cameo from Captain Io at some point during the demo. I’m not going to go too much into the product – it’s too robust – but my favorite part is that it uses existing employee networks to automate and match people your employees are already connected with and stack rank results not based on keyword relevance, but culture fit based on how they align with your existing top performers.
It’s like Quora for culture, and when candidates ask a question, they know a real employee will answer them instead of another recruiting shill selling a seat for them to stick their butt in.
Similarly, candidates are measured on brand engagement and affinity, based off of both behavioral based prescreening questions and predictive analytics, so you can figure out which candidates are the best fit culturally, which candidates engage most with your brand and around what messages, and other input points needed to go from blindly blasting email to treating every employee referral equally instead of considering which employee referred them and whether or not that employee is a top performer or rising star.
You obviously want to treat their introductions a little differently than that guy on a PIP who sends over some random clown every day in a futile attempt to make a couple hundred quick bucks (and every organization has one). Talent Dojo not only automates recruiting for culture and brand alignment & affinity, but it also backs up those soft skills with hard data that’s not only predictive, but prescriptive, too.
4. Relode.
There are a lot of companies out there competing to be the “Uber of Recruiting,” which is really kind of a dubious claim to fame to aspire to, considering the employment and labor relations struggles the rideshare company perpetually finds itself embroiled in.
One of the most common categories of products I’ve seen pitched over the last year are predicated on the idea of this “freelance economy,” the idea that employees are going to increasingly work for themselves instead of getting chained down to a company.
Forget that this statistically belies both survey data and common sense; humans are hard-wired to crave stability, and the only reason we’d ever have to fight against this Darwinian quality we’ve inherited would be because we had no other choice. The “freelance economy” doesn’t liberate workers; it exploits the fact that they’re systemically and societally trapped.
Besides, making margins off of being the intermediary of labor is the basic model for contingency staffing and strategy, so this “freelance economy” comes down not to the preference of worker or even consumer trends, but rather, the twin trends of cheap technology and underemployment.
The “Freelance Economy” makes employees more or less interchangeable, since it relies on technology as an intermediary for controlling employees, not as an intermediary for engaging them; this, of course, is the opposite of what we talk about when we talk about stuff like social recruiting or employer branding.
The only company culture the Freelance Economy knows is uncertainty, which infuses every part of your existence when you don’t know when or where your next paycheck is coming from.
This is the opposite of freedom; this is the same sort of oppression that’s the cyclical causes of systemic poverty, the birthright of the Western World and capitalism in the 21st century. In a Freelance Economy, we’re all slaves, and we’ve got apps more or less acting as overseers to make sure we stay in line when we’re working in the field.
I despise this justification for screwing workers, but Relode uses this model for social good instead of fiscal evil. It does so by using that same 1099 model not to place people in menial jobs, but to actually to create opportunities to lower the barriers of entry for recruiting by democratizing access to jobs submitted by employers to its recruitment marketplace.
This model sounds a lot like BountyJobs or RecruitiFi, built on a similar revenue model built around driving employers to post jobs to a network of third party recruiters or agencies with exclusive access to those openings, with the companies’ products serving as an intermediary between those two parties (and, of course, getting a cut of all the action).
What makes it different, however, is the profile of recruiter on Relode’s network; it’s not established agencies and seasoned staffers looking for an auxiliary income stream like BountyJobs nor is it reliant on highly segmented specialties, niche networks and stringent screening process for access and ongoing quality control like RecruitiFi.
This sounds great in theory, but it also relies on established recruiters with established networks and results, which is great for executive search and retainer positions – or for enterprise employers unlikely to want to trust unproven entities with representing their brand on the open market. Think of these as the original Uber, which was more or less taking the open inventory of commercial livery services, which already had professional drivers and a fleet of black cars, and referring them business for a cut of every ride.
Relode, however, is the UberX of the recruiter exchange model; anyone, more or less, can sign up to be an agent, and like Uber, those unwilling to put in the time or the effort to generate results will naturally cycle out of the marketplace. I’ve long held that I could take any random liberal arts grad or even high school student and teach them to recruit in about an hour – the underlying mechanics aren’t that hard to master, after all.
In my experience, what is hard is predicting whether someone will succeed or suck at recruiting – the only way to teach someone how to swim in this business is by throwing them in the water and hoping they don’t drown. This is more or less the model that RPOs and major staffing agencies are predicated upon; money is made on the margins in this marginal area of the talent world.
Relode offers a place where not only can new recruiters enter the profession and have immediate access to placements to work on, but also gives them some basic tools when they join the marketplace (unlike competitors in this space, which only offer inventory management and invoicing) that recruiters need to be successful.
Most notable amongst these is a proprietary ATS that looks and feels a lot like Pinterest with its ability to “pin” candidates to “boards” (reqs) – and with a UI/UX and functionality that’s as simple as any social site, it’s actually far superior for recruiters than even most enterprise solutions, since it strips out the stuff you don’t need to find candidates and make placements.
While their ATS product offering is still in its infancy, ultimately, this might end up being the major focus for Relode down the line; with a few additional features and functionalities, this solution could easily compete for the same customer base that’s currently monopolized by Bullhorn after its Sendouts and MaxHire acquisitions.
No matter whether their future is in staffing services or in developing systems, Relode will likely be where many future recruiters find and fall into this profession, given its member and customer growth projections. You never forget your first; for Relode, providing this stepping-stone into staffing should pay increasing dividends over the years to come.
For SMBs and high volume, the fact that Relode offers the opportunity to use third party agencies at a far lower cost (and with much quicker results) than any other alternative. The tradeoff is that while the recruiters on the marketplace might not have a ton of experience, they’re hungry and motivated, which is more than you can say about most third party recruiters, frankly.
3. Oculus.
I know, I know. Oculus isn’t an HR Technology…yet. In making a list of either my favorite technologies, most promising plays or the tools recruiters and employers need to watch, I’d be remiss for not including the technology that I’m confident is going to disrupt the business of talent as much as the introduction of the internet itself.
While I’m still suspicious that an algorithm can tell you whether or not a candidate is going to be a culture fit, or that personality testing can predict productivity, or that candidates can get an accurate feel of what working at a company is really like from the stock photos and crappy copy of a career site, I am convinced that this immersive virtual reality tool can do all of this – and more. It is, in fact, closer to reality than social, with its inherent artifices.
As James Smith, who took a test drive of the Oculus at the recent #TruLondon event wrote:
“Ever wonder how resourcing could utilize the Oculus Rift? Well, Stan Rolfe travelled all the way from Perth, Western Australia, to show how he’s used this virtual reality technology (pictured) to change the way Barminco, a multinational mining and minerals extraction concern, uses to inform and screen new hires while also presenting a realistic preview to the day-to-day realities of working in a mine shaft to interested prospects. After seeing it, all I can say is, I have seen something that looks, to me at least, a whole lot like the future of recruitment.”
I not only agree with James, but with a public release date set sometime in Q1 2016, the future is coming, and with applications from pre-employment screening to skills training to performance management and succession planning, I can’t wait to see what impact it has on HR, but given the fact that like the Apple or Android store, anyone can use Occulus’ free API to develop applications for it, I’m fairly certain that impact will be felt sooner rather than later.
If the manifold skills testing, screening, learning management or training vendors out there at HR Technology Conference aren’t already aggressively building strategies to utilize and leverage Occulus by Q3 of next year, then word of warning: there’s a pretty damn good chance you won’t be at HR Tech next year, or, at least, will be in big trouble from a P&L perspective.
Because you’re not going to beat Facebook (Occulus’ owner), the sooner you realize how to work with them to make Occulus a part of your roadmap, the better chance you are of surviving the asteroid that’s very clearly hurtling its way towards the world of work, and once it hits, the dinosaurs should die out pretty quickly across all categories of HR Technology.
This is the only “Facebook at Work” that’s really going to matter to HR and recruiting, and I can’t wait.
2. Piazza Careers.
Piazza Careers is a category killer for tech recruiting, and if you’re in tech recruiting, you should probably go ahead and set aside some spend for this game changer that’s only now making its move out of the classroom – where it’s already fundamentally changed the way STEM graduates learn, engage and even socialize – and into the real world of recruiting.
Piazza is currently used by 1.25 million students a day at over 2,000 of the world’s top college and universities, who spend a staggering 2-3 HOURS a day on site (compared to 7 minutes monthly on LinkedIn) using Piazza’s class discussion platform that’s kind of like a Blackboard for Nerds. It’s used almost exclusively for technology coursework, and most of the CS and engineering coursework, class discussions and group projects at schools like Stanford, MIT, Carnegie-Mellon, etc. is already being conducted directly on the Piazza platform.
That it’s cornered this market speaks to the elegance, ease of use and utility of their underlying technology; within only five years, the company has become ubiquitous in CS classrooms, largely because professors and students love using it not only for academic coursework, but as a communications tool. Piazza has replaced Facebook for many as their go-to social network, since turns out that the nerds and the jocks don’t like hanging out online, either, and Piazza has become the social media equivalent of the AV or Chess club – a safe place for the tech talent of tomorrow.
Let’s assume if you don’t how Major Bren Derlin screwed up on Hoth, you’re probably not going to do an awesome job communicating with this cohort as a recruiter in the first place, even with some personal information collected from a Dice Open Web or Entelo. And it’s not like engineering or CS students at Ivy League schools really have a lack of opportunity when it comes to finding a job. So, they end up at the same big brands in Silicon Valley while the rest of the recruiting world wonders why they can’t find these candidates online.
That Piazza has just now opened up the same closed network that tech grads are already using for all their coding, coursework and class discussions to employers represents a huge opportunity to finally connect this cohort with careers. Not only will recruiters have access to the largest database of college tech talent in the world, they will also have the ability to see their course history, work samples and applicable experience that often doesn’t make it onto a resume. Employers can also see how their employer ranks against other employers and build that brand by building rich company profiles and career pages on the Piazza platform, too.
This rich information and unique feature set, as well as the ability to directly message targeted talent and communicate with candidates directly on the platform is pretty priceless for employers, which is why Piazza has already signed up a “who’s who” of the tech industry’s elite (from startups like Box and AirBNB to established players like Microsoft and Google) as part of their closed beta that’s just now opening up to the rest of the recruiting world.
If you’re a tech recruiter, meet your new best friend. If you’re selling tech sourcing products or anything related to targeted college hiring, meet your new worst enemy. Either way, this is the most disruptive tool to enter a preexisting talent technology category to have come along since Glassdoor, and one worth watching.
1. Textio.
I’ve talked a ton about Textio this year. The beauty of Textio is that it solves some of the most critical issues in talent acquisition today with a simple, elegant solution that’s so easy to understand all you have to do is see the product in action to both immediately get the case use and possibilities of this game changing product.
I’m not going to go into a ton of detail, since this is one product that recruiters need to see for themselves. The good news is, Textio offers a free two week trial to new users, so visit http://www.textio.com and take it for a test drive. You’ve got nothing to lose, after all, and no risk is one of the sexiest selling points there is to HR pros. But I think everything I need to say about my #1 HR Technology product or recruiting tool of 2015 is that it’s the first platform I’ve seen in this space that sells itself.
Of course, not having to deal with software sales guys makes me like this product even more, particularly as the HR Technology Conference and its inevitable biz dev blitzkrieg kick off for yet another year of the same shit. But as this list shows, at least a few of the tools are different – and there really is some innovation going on in product, not just product marketing.
Which, let’s face it, is really what #HRTechConf is all about, but when it’s over, these tools are going to be the ones most likely to make an impact on your organization’s ability to attract and retain top talent, whether or not they’re spending a shitload on an over the top booth in Las Vegas.
Part 2 of a 2 part series. To see our picks for #10-15, click here.
The HR Tech Conference ( #HRTechConf ) Expo floor is massive and can be hard to navigate. Below you will see 15 companies that should be on your recruiting radar along with their booth number and the 2015 Expo Map.
Apploi transforms how companies attract, filter & communicate with candidates. Through sorting tools, including video & audio questions, companies see personality, passion & potential right up front. Decreased applicant drop-off rate & reduced time to hire mean better quality hires, quicker.
Why? To learn more about customizable on-campus and recruiting event solutions.
Burning Glass is a leading developer of technologies for matching people and jobs, career planning, labor market analytics, and workforce development.
Why? To ask about their “Labor Insight” product and gain more insight into the job market. I also want find out why/who thought Burning Glass would be a good name for a recruiting tools company.
CareerArc is the leading HR technology company helping business leaders recruit and transition the modern workforce. Our social recruiting and modern outplacement solutions help thousands of organizations, including many of the Fortune 500, maximize their return on employer branding.
Why? To learn about their social recruiting platform.
CareerBuilder specializes in HR software as a service to help companies with every step of the recruitment process from acquire to hire. CareerBuilder works with the world’s top employers, providing job distribution, sourcing, workflow, CRM, data and analytics in one pre-hire platform.
Why? To learn about CareerBuilder1 recruiting platform. And find out why they changed their logo.
Experts in high accuracy, multilingual Resume and Job parsing, Semantic search, Matching & aggregation technologies. DaXtra’s software is a process improvement tool which provides powerful workflow automation maximizing the value of your recruitment database and the business processes that drive it.
Why? To find out what I can do with all those candidates in my database that have not been contacted.
Entelo gives companies a competitive advantage in building great teams. The Entelo platform leverages big data, predictive analytics and social signals to help recruiting organizations find, qualify and engage with in-demand talent.
Why? To learn about social signals and their “More Likely To Move™” tool.
Greenhouse is the world’s first recruiting optimization platform. From strategic sourcing to customizable interview kits, Greenhouse provides a technology platform that helps organizations of all sizes improve their recruiting performance.
Why? To learn more about their “Interview Kit” feature.
Maximize the return on your resume data – cloud-based resume and job order parsing (extraction) service for HR analytics, applicant tracking, job boards, staffing/recruiting firms, social networks and recruiters. Industry- leading accuracy, speed, and price/performance with a 14-year track record.
Why? To get more detail about their global recruiting capabilities.
Jazz is on a mission to make recruiting and hiring easy, effective, and scalable no matter what growth looks like at your company. We don’t just want to help your company grow, we want to help your recruiting process grow up, putting you on the path to hiring Performers Only.
Lever is the world’s first collaborative applicant tracking system. We make it easy for the whole team to strategically source, interview, and hire top talent. Three years in, we’re proud to support the amazing teams at Lyft, Quora, reddit, and more in hiring the best people out there.
Phenom People is the leader in the Talent Relationship Marketing category. The Phenom TRM Cloud automates the process for driving awareness, interest, engagement and acquisition for talent. Phenom People helps candidates find the right jobs and makes recruiters more productive.
Why? Because of the “Phenom Hub” analytics dashboard for career site performance.
Social Talent Acquisition activates employees and recruiters to amplify your talent brand and influence potential hires within their own social networks. Help your ambassadors share the most powerful stories easily, and connect their efforts directly back to real business results with QUEsocial.
Why? To find out more about their “Social Business Adoption Curve.”
SmashFly’s Recruitment Marketing Platform enables talent acquisition teams to attract, engage, nurture and convert candidates into qualified applicants using a centralized management system that automates and measures recruiting strategies and programs.
Why? To ask them about how they can help my social recruiting tracking.
Sovren is the premier global provider of multi-lingual enterprise grade-resume/CV parsing and fourth-generation semantic searching and matching software. We’ve been providing the best software to the best names in HR since 1996.
Why? To find out more about the “Sovren Semantic Matching Engine (“SSME”) “
WANTED Technologies helps staffing and talent sourcing professionals make intelligent workforce decisions by combining real-time and historical data across hiring demand and talent supply. WANTED is also the exclusive data provider for The Conference Board’s Help-Wanted OnLine Data Series
Why? To find out more about the “Candidate Supply” data.
About the Author: An international trainer, Jackye Clayton has traveled worldwide sharing her unique gifts in sourcing, recruiting and coaching. She offers various dynamic presentations on numerous topics related to leadership development, inclusionary culture development, team building and more.Her in-depth experience in working with top Fortune and Inc 500 clients and their employees has allowed her to create customized programs to coach, train and recruit top talent and inspire others to greatness. Follow Jackye on Twitter @JackyeClayton and @RecruitingToolsor connect with her on LinkedIn.
Editor’s Note: RecruitingDaily was not compensated for this post, and the opinions expressed herein are solely those of the author.
There almost always seems to be an inverse correlation between annual spend on the HR Technology Conference and product innovation – the biggest booths and marketing blitzes invariably belong to the most boring brands.
Stuff like payroll or benefits services will never be sexy, but that doesn’t stop those software providers selling these suites from trying. Maybe I’m biased; I do admit outside of recruiting, HR Technology should come with a snooze button.
Reference checking and paperless onboarding, for instance, are admittedly pretty important parts of every employer’s hiring process, I suppose, but no technology or tool could ever make me (or anyone else in their right mind) give two shits about these problems in the first place, much less what “solutions” might exist out there on the market.
The back office is boring, and the legacy systems supporting them are kind of like the offensive linemen of HR Technology: people only notice them when they screw up. It’s the frontend systems and point solutions involved in talent attraction and candidate conversion, conversely, which sit under center.
Recruiters, like quarterbacks, are highly visible and the most critical players on their entire team, since it’s their job to drive the processes required to score the top talent you’re looking for. And there’s no play call in the talent playbook more imperative than choosing the right tool or technology.
With that in mind, I’m going to go ahead and bet that it’s unlikely that, say, Ceridian or ADP is going to roll out any game changing products or category killing SaaS solutions; similarly, Oracle and SAP will come equipped with completely new product marketing messaging, but the exact same products as every other year.
Talent management might be evolving, but thanks to these and other Tier One on-premise vendors, the pace of that change has proved glacial. This is why most enterprise HCM and ATS products look like they were coded in DOS and make about as are as technologically anachronistic as, say, carrier pigeons, fax machines or SuccessFactors.
There are, however, some exceptions to this rule of thumb, with a handful of established and entrenched players actually challenging conventions – and the status quo – and investing in evolving their offerings through continuous improvement and relentless innovation, building a product roadmap that aligns with candidate and recruiter needs instead of creating solutions for problems that don’t actually exist (see: video cover letters, gammification, etc).
Big Brands, Big Ideas: The #HRTechConf Countdown Begins.
Tomorrow we’ll reveal our Top 10 Talent Technologies for 2015, a list of some of the most exciting emerging technologies and startup solutions poised to disrupt the HR Technology market and the HR status quo that aren’t necessarily on every employer’s radar – yet. Today, however, we’ll start our countdown by looking at the five big brands in talent technology worth watching in 2015 (and beyond).
#15: Glassdoor for Employers.
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It should come as no surprise our list starts with Glassdoor; while they’re our biggest client, we’ve been big believers in their product since well before we were getting paid to promote it.
Recently, Glassdoor has come up in pretty much every recruiting conversation we’ve been involved in; as LinkedIn’s star continues to fade, it appears as if it’s being replaced by Glassdoor as the “go-to” solution more and more employers are going to – and most are seeing pretty impressive results and recruiting ROI from their Glassdoor spend.
It’s hard to make an HR customer happy, but somehow Glassdoor has succeeded in overcoming the widespread perception that its reviews were only coming from disgruntled outliers and realizing that not only are the reviews on the site largely accurate, but also can dramatically help, not hurt, an employer’s talent acquisition efficacy.
As Glassdoor continues to build out its employer branding capabilities, it also looks poised to make a big move into big data; the analytics collected by Glassdoor could represent something of a Holy Grail when it comes to measuring both recruitment marketing and employer branding alike.
With a recent $90 million infusion from Google Capital, Glassdoor is flush with cash, and their recent expansion into EMEA and APAC markets signal a growing desire to build a global platform. No matter what Glassdoor ends up doing in the coming year, it’s going to be fun to watch (and probably pretty cool, too).
14. CareerBuilder1.
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We know what you’re thinking, and we know that it might seem a little strange including an old-fashioned major job board on a list of the most innovative players in HR Technology. But if you think you know CareerBuilder, think again.
From a smart string of acquisitions (including recruitment analytics and job distribution platform Broadbean to cutting edge semantic search provider TextKernel) to an increasingly robust suite of recruiting solutions, CareerBuilder has effectively repositioned itself from being just another job board into an end-to-end talent acquisition solution that’s as sophisticated (and powerful) as any recruiting platform on the market.
You probably aren’t aware that CareerBuilder (a joint venture of Microsoft and Gannett) are actually one of the twenty largest software companies in America, or that their career ad network, online reach and resume database are competitive with emerging players like Indeed or even LinkedIn. With a unique combination of online recruitment advertising solutions and a fully integrated, end to end recruiting system that’s highly customizable and configurable to every employer’s existing processes and procedures.
CareerBuilder recently rolled out a new brand identity, new product capabilities in sourcing, candidate engagement and candidate relationship management, among other improved functions and features.
Given its global scope and huge consumer reach, CareerBuilder looks like it’s only beginning its evolution, and while they’ve already built a world class talent technology, it seems like the best is yet to come from this erstwhile job board that is, in fact, anything but.
We promise this is going to be the last recruitment advertising or online talent attraction technology included on our list, but when compiling a list of the most disruptive and innovative solutions on the HR Technology market, any list would be remiss not to include this job aggregation giant.
With 85% of candidates reporting to starting their job search at Google, the increasing importance of SEO and SEM for online recruiting success can’t be understated. That’s’ why Indeed, which through a smart combination of content deduplication and paid traffic buys, has become firmly ensconced at the top of pretty much every job or careers related search string out there.
Indeed is becoming the hub connecting the many disparate sources of online job postings, and by acting as an intermediary between search engine and job boards, Indeed is uniquely positioned to drive more candidates – and capture more data – than any other external source of hire solution.
This is a pretty damn good place in the process to be – and one reason why Indeed is only going to become more important in the months and years to come.
I know this isn’t necessarily a talent technology (yet), but we can’t wait to see if Salesforce chooses to get into the HR game, a move we’ve been waiting years for, but the timing and opportunities for entering the HR Technology market have never been more opportune for this consumer CRM category killer.
With so many dedicated CRM offerings emerging for recruiting and talent acquisition thanks to a proliferation of point solutions, and established players all actively rolling out CRM capabilities in their legacy products as a response to customer demand, it’s safe to say that these platforms have become as integral to recruiting today as any tool out there today.
Most of these recruiting specific “CRMs,” however, are really nothing more than some repurposed code base stripped from an LMS or ATS, with limited functionality and clunky UI/UX guaranteed to create a crappy experience for recruiters and candidates alike.
Instead of settling for one of these point solutions, though, we think we’re close to seeing a shift in buying behavior as more recruiting organizations look outside the HR Technology sector and begin to adopt best-in-class consumer marketing CRM solutions instead of a reheated HCM system with some basic automation and segmentation capabilities. If recruiters want to adopt marketing best practices, they’ve got to adopt the best marketing tools, too.
Salesforce is a natural potential category killer within this space, as the original – and largest – SaaS based enterprise CRM suite. A global company with dominant market share, a huge existing customer base and a household name, Salesforce would have a head start in gobbling up market share that would likely prove insurmountable for any recruiting specific competition.
Salesforce has already rolled out a proprietary Salesforce for HR product, designed primarily as an employee engagement and internal communication and collaborations tool that’s already been adopted by such blue chip employers as Coca Cola and Virgin America.
Their existing offering already has a fairly robust analytics and benchmarking tool that could easily be extended to cover recruiting; just as easy as they could reconfigure their core CRM solution specifically for talent acquisition and candidate development.
With more and more products like TalentObjects by Lumesse, Target Recruit and JobScience increasingly integrating their offerings into the Force.com and app exchange, they’re building a business case that Salesforce can already function as an effective, stand alone recruiting solution. We’re not into gambling, but if we had to bet, we’d guess Salesforce is likely to launch a dedicated recruiting platform sooner rather than later, quickly becoming the category leader the industry needs, and the category killer its competitors fear.
Rounding out our top 5 list of the big brands making a big impact on the talent acquisition ecosystem is Zip Recruiter, which is aggressively moving from job distribution and candidate matching platform into a complete HR back office solution designed explicitly for SMB employers (who, by the way, make the majority of new hires every year – way more than their enterprise counterparts).
By delivering an enterprise grade solution to this historically underserved space, Zip Recruiter is not only leveling the recruiting playing field, but is also positioning itself as an emerging competitor to such SaaS solutions as Mint.com or Intuit. By broadening its offerings to include such capabilities as tax withholding, payroll and time tracking, services that are particularly valuable to their largely small business user base, many of whom currently rely on outdated, manual processes for many of these tactical talent tasks, Zip Recruiter is looking to touch every part of the employee lifecycle.
Given its competitive price point, intuitive UI/UX and the brand reputation that’s resulting from its direct consumer marketing blitz, Zip Recruiter is has the configurability and capability to become an indispensible tool (and amazing source of hiring data and recruiting benchmarks) for the hundreds of thousands of small businesses out there looking for a leg up without paying an arm and a leg for recruiting technology, implementation or training.
Fortune 500 employers, you’ve been warned. The competition for top talent might just be getting a whole lot tighter once the technological playing field is leveled across organizations of all sizes and budgets. With this and other SMB focused SaaS solutions, the war for talent may finally become a fair fight.
Join us tomorrow as we finish our Top 15 Talent Tools for 2015 Countdown with 10 Recruiting Tools and HR Technologies you might not have heard of, but every employer and recruiting professional should know when selecting, implementing and optimizing their talent software and systems. Y’all come back now, ya hear?
Editor’s Note: RecruitingDaily was not compensated for this post, and the opinions expressed herein are solely those of the author.
There are a ton of tools out there that purport to be some kind of silver bullet for candidate experience. From enterprise platforms to point solutions, the concept of “candidate experience” has become increasingly commoditized, an organizational imperative reduced to a software sales pitch.
The thing many employers don’t seem to get is that no matter what tools they choose to use, any candidate experience initiative is going to fail without the right people and processes in place, first.
If you can’t get these aligned, then there’s no tech on earth that can fix what’s really broken with your candidate experience. You can automate all you want, but getting it right really requires high touch, not high tech.
That’s not to say tools can’t help; in fact, they can make all the difference when it comes down to converting a passive applicant into an active candidate or new hire. And if your people and processes are actually aligned, then the tools you choose to help improve the candidate experience will actually have a real impact when it comes to your recruiting results and ROI.
Here’s what every recruiter needs to know when selecting and adopting the tools they need to succeed when it comes to improving the candidate experience.
Measuring Candidate Experience: Building A Better Benchmark.
Understanding where your organization is actually at in terms of candidate experience is imperative; building benchmarks that are standardized, scalable and sustainable across your recruiting organization is an essential starting point on any employer’s candidate experience roadmap.
Getting the insights and information you need to effectively build this benchmark, however, requires recruiters to increasingly adopt a marketing mindset and start treating candidates like customers, and knowing that they, as consumers of work, have a choice when it comes to choosing an employer of choice.
The entire point of candidate experience, really, is making sure more candidates choose you than the competition.
Knowing what’s really driving those consumer decisions means really listening to what your candidates really think about your employer brand; every organization has an employer brand, whether or not you actually have an employer branding strategy.
Listening to candidates is a straightforward and simple first step to building a baseline for benchmarking candidate experience. By combining qualitative data as well as anecdotal experiences through personal follow ups and automated surveys, you’ll get a better sense of what you’re doing right right now, and what you can be doing better today to create the kind of candidate experience you’ll need to win the top talent of tomorrow.
There are literally hundreds of tools for obtaining this type of insight or information from candidates; from no or low cost solutions like Google Forms or SurveyMonkey to more robust enterprise tools like Formstack or Slack, there’s very little financial risk involved in reaping the rewards inherent to continuous market research and consumer surveying.
While these technologies make surveying candidates simple, using these tools presents a unique set of challenges. When assessing potential survey platforms, it’s important to concentrate less on the content of the survey, focusing more on any potential issues involving process automation, systems integration, data aggregation and predictive analysis that might arise before or after implementation.
To reach the candidates you need to get the information you want, any surveying solution should seamlessly integrate into any candidate management tool, CRM or other enterprise wide candidate communications platform your organization might already be using.
From adding calls to action into the acknowledgement e-mails automatically generated by your ATS to following up with pipelined candidates or targeted prospects through a talent community or recruiting network, it’s critical that all candidates have the chance to provide insights and information on their own experience at some point in your process, and that you’re collecting this sort of data at every point in the hiring process.
Recruitment Marketing: Meaningful Metrics And Actionable Analytics.
Once you have enough responses from a wide enough representation of your candidate population, you’ll need to take a step back and spend some time crunching the numbers to see what kind of story the data is telling you about your people and processes, and the focus areas you should be prioritizing to ensure a consistent, world class experience for every single candidate, every single time.
You might be surprised at the disconnect between what you think, and what the numbers show; you’ll never know how well you’re really doing in terms of candidate experience until you actually ask your candidates, something too few employers have taken the time to do. Don’t make the mistake of making assumptions.
Knowing what top talent really thinks – and knowing how to convert passive candidates into active applicants – means adopting some marketing best practices for monitoring and measuring candidate behaviors throughout the talent attraction and application process. By applying established online marketing best practices to your candidate experience strategy, you’ll be able to actually quantify how effective your candidate experience really is (or isn’t).
As you’re probably already aware, the talent acquisition funnel is almost completely congruent with the consumer sales funnel; online recruiting, like ecommerce or SaaS solutions, requires breaking through the noise of a crowded, cutthroat marketplace and making sure you’re being heard. The only way to do that is by knowing what your candidates are actually listening for, which, again, is why big data is such a big deal.
Looking a little more closely at the recruiting funnel, we have the “consideration” stage of the process, where a qualified, interested and available potential candidate is trying to decide whether or not to formally apply for a position or opportunity at your organization.
Every employer needs to accurately measure not only the source of every applicant, but also the percentage of application starts to submissions, and where in the process that drop-off is occurring. By measuring things like bounce rates, applicant drop off rates and the problems preempting candidates from at least entering your recruiting funnel, you’ll be able to identify specific process areas where your investment in candidate experience tools and technologies are the likeliest to have the biggest impact on your business and bottom line.
Collecting this kind of data is similar to what marketers are already doing with tools like Google AdWords, tracking and optimizing candidate click through and campaign response rates in real time, all the time; by adopting these proven B2C best practices, recruiters can lower bounce rates, increase engagement, and improve conversions throughout every stage of the candidate lifecycle.
Much like survey software, there are a ton of free or low cost point solutions out there for measuring where candidates are coming from, where they’re dropping out and what you need to do to capture and convert the top talent your organization needs. In addition to the aforementioned AdWords, a few of the more popular providers in this category include solutions like Mixpanel, Optimizely, Qualaroo and KissMetrics; each of these solutions, as well as the other software providers in this category, are built to capture usage data across both mobile and desktop experiences, an increasingly critical capability for employers today.
After implementing one of these solutions, you’ll at least have the data and visibility you need to know where to identify the issues you’ll really need to address, and the most imperative people and process problems you’ll have to overcome, to give the candidates your organization needs the experience they expect – and deserve – throughout every step of your sourcing, screening and selection processes.
Priorities, First: The Five Biggest Candidate Experience Mistakes Employers Make.
Now that you’ve established an effective baseline for collecting both qualitative and quantitative applicant data and candidate feedback, you have the data you need to start identifying the areas that represent the greatest opportunities (or biggest liabilities) for positively impacting candidate experience, and where you’ll likely get the biggest bang for your HR Tech buck.
Candidate experience isn’t limited strictly to the talent attraction and application process, however.
This is why it’s so important to consider the other three phases of the recruitment process that also impact the candidate experience. We’ll call these additional three phases Screening and Dispositioning; Interviewing and Selection; and, finally, Offer, Onboarding & New Hire.
Tools shouldn’t create new problems, as is too often the case, but should instead solve existing ones, which is why it’s so important to identify specific challenges or areas for improvement you want to focus your candidate experience initiatives on.
If you’re collecting the right data, figuring out where you really need to focus on for improving the candidate experience is easy; if you can define your problem, you can not only find the right solution, but also measure the impact this technology is making on your ability to attract, engage and hire top talent.
While every organization’s primary problems and most dire drivers are different, here are some of the things candidates identify as the most common mistakes employers and recruiters make when it comes to candidate experience today:
1. The Devil’s In the Details: Most candidates say that they feel as if posted job descriptions or career opportunities don’t provide them with enough information to determine whether or not they’d be a fit, nor give them any specific reason or value proposition for actually applying.
Candidates are looking for more than a job title and a bulleted list of qualifications; they’re looking to know what working for your company is really like. This is why you’ve got to make sure you’re not only adequately communicating what you’re looking for, but why potential candidates should look at you, too. Job ads are the common currency in recruiting communications, and an ideal place to clearly communicate this value proposition.
2. Time Is Money: Many candidates report that the average application process is too long or complicated; fully 60% of job seekers in a recent survey report that they’ve abandoned applications for jobs they’re otherwise interested in because they require too much time and information. There’s a good chance your application process is scaring away applicants instead of converting them. Want to improve candidate experience?
Keep it simple, stupid.
If only it were that simple.
3. The Black Hole Sucks: After investing an average of 20-30 minutes on job applications, over 50% of job seekers report that employers never even take the time to send them a perfunctory e-mail acknowledging their application has even been received. Giving candidates peace of mind is a big piece of improving their overall experience, which is why it’s imperative for every employer to at least let candidates know where they stand in the process – even if that’s something as simple as shooting them a standard “thanks but no thanks” e-mail once they’re no longer under consideration.
4. Who’s The Boss: As another recent survey suggests, over 3 out of 4 candidates never receive any sort of feedback, even if it’s general or generic, from employers or recruiters during their job search process. Of course, a similar percentage reported to not knowing whether they should be soliciting that feedback from the recruiter or the hiring team directly, a communications breakdown that’s not limited to candidates, but rather, is endemic at most employers.
Improving the candidate experience is an enterprise wide initiative, which is why every employer needs to define expectations and assign specific responsibilities for communicating and engaging with candidates for both recruiters and their hiring managers alike, and ensuring ongoing accountability is shared between both parties. You both own candidate experience, after all.
5. Decisions, Decisions: Many candidates, particularly those who are a little further down the funnel in the interview or offer stage, cite the speed of decision making as being one of the biggest inhibitors to a positive candidate experience. While no news is old news for most candidates, the fact that even good news often takes forever (or at least longer than anticipated) is one of the biggest frustrations job seekers report having with the recruiting process today. While attracting and selecting the best and brightest candidates on the market is every employer’s ultimate goal, ultimately, the truth is, top talent is increasingly unlikely to wait around for you to make a decision. Remember, it’s not entirely your decision to begin with, which is why the end game is so important.
Candidate Experience: How HR Technology and Talent Tools Can Help.
Historically, many enterprise software suites and legacy HR or recruiting systems have been the cause of, rather than the solution to, some of the most pressing and persistent problems plaguing the candidate experience today. Chances are, if you’re relying exclusively on these outdated tools and obsolete technologies, you’re already losing the war for talent – and probably have a pretty crappy candidate experience, to boot.
Whether you’re using an old school ATS or one of the new generation of SaaS recruiting solutions, it’s unlikely that these systems of record have the full set of features and functionalities you need to succeed at solving your most pressing candidate experience problems.
This means increasingly relying on integrating point solutions to overcome the legacy of legacy systems and make a meaningful impact on candidate experience and recruiting results.
This has led to a natural tension (and competition) between integrated talent management technology providers and these point solution providers, but the reality is that no single vendor has effectively cracked the candidate experience conundrum, and the reality of recruiting tools in 2015 is that there’s no one stop shop or single bullet for recruiting success, which is why no employer should put all of their eggs into a single technology basket.
Instead, organizations should focus their spend on the talent tools that are the most likely to align with – and solve – the most common candidate experience issues. Remember: if you can’t define the problem, you’ll never know whether or not any solution is working in the first place.
1. Sweating The Small Stuff: The challenge of providing the right details and enough insights for candidates to make an informed decision before applying can be easily solved; by providing much clearer information and insights into your company culture, value proposition and what working at your organization is really like, you’ll give candidates the details they want while still communicating the information they need to succeed, too.
By augmenting those boring bulleted lists of job related responsibilities and requirements with compelling copy, convincing collateral and consistent career value prop, you’ll be able to build a magnetic employer brand that’s not only going to attract more candidates, but more of the right candidates, too. In recruiting, quality of hire matters most.
That’s why a quality solution that can help build a brand and create awesome recruitment marketing content, such as CEB, Jibe, Avature, Clinch or Smashfly, for example, is a great investment – and a great way to start improving the candidate experience at your organization.
2. Making The Application Processes Easier: The challenge with optimizing and streamlining your process to place the proper premium primarily on developing candidates instead of generating applicants lies primarily in the fact that most online applications and ATS systems are inflexible, or that outdated enterprise or legacy systems often require applicants to fill in a million forms and fields that aren’t really necessary at this early stage in the process. If this sounds like your system, it’s time to get with the system.
Start by auditing your process carefully, and analyzing the data to determine which steps in your process are costing you the most candidates; then, take the time to figure out which steps, fields and information you truly need from candidates, or which actually add value to applicants, and update your tools accordingly.
The more straightforward and streamlined you can make your application process, the better the experience your candidates will have. Period. Talk about simple solutions.
3. The Death of the Black Hole: Overcoming this candidate experience challenge is really about making sure you’ve got the right combination of high tech and high touch, and your people and processes are appropriately aligned with both your enterprise systems and point solutions alike.
By augmenting the application processes with steps as simple as automated submission acknowledgements or a standard follow up e-mail providing additional information on the company, your people or your process to candidates, you’ll be able to set expectations and ensure you’re able to consistently deliver as promised. Which is all most candidates want, anyways. It’s the little things that go the longest way; with the right tool or technology, those small improvements will make an even bigger impact when it comes to improving the candidate experience.
4. Closing the Loop: Depending on the unique candidate experience challenges your organization is facing, from absentee interviewers to poorly communications between recruiter and hiring manager, you’ll need to figure out how to make sure you’re closing the loop with candidates at a minimum; ideally, you’ll also partner on generating and delivering constructive criticism and specific feedback to your candidates, too.
You can offer a candidate value without extending them an offer; give them the tools they need to succeed the next time they apply for a job, and you’ll not only have better candidates in the future, but you’ll also build a pretty killer employer brand in the process. But if you can’t get your internal processes and people aligned, then you’ve got a problem that no tool or technology can solve.
5. Freedom of Choice: If you’re like most organizations, there’s a good chance your decision making delays are not only frustrating candidates, but also likely costing you top talent through paralysis by analysis. By implementing a tool to collect the actionable analytics and meaningful metrics you need to build a strategy for candidate experience success, you’ll have the data you need to make better decisions faster, without second guessing or scenario planning.
While slow decisions are evident throughout the hiring process, a couple of the most common causes are the delay in compiling interview feedback or standardizing that feedback across every stakeholder in the recruiting process. Studies suggest that less than 30% of organizations have any tool or technology for interviewers to submit feedback digitally, nor any standard process for collecting or analyzing that feedback.
Even if the tools and technology are there, typically, it’s up to the recruiter to drive those decisions by making that feedback easier to collect, curate and communicate. By implementing recruiting tools that provide a way to automate feedback while standardizing and structuring that feedback and giving hiring stakeholders a way to deliver that feedback via mobile devices, you’ll not only improve time to fill, but likely, quality of hire, too.
There are literally hundreds of tools out there with the potential to help you improve your candidate experience. Some focus on improving interviewing efficacy; some on streamlining application processes; some on building better employer brands and recruitment marketing collateral.
No matter what the tool is designed to do, what matters the most is that they solve a current problem, ideally a high priority need, and provide real value for your recruiting technology investment. Given the many self-service and SaaS options now available, most potential providers should allow a trial period (generally 30 or 60 days) to let you test drive the product to see how it matches your candidate experience roadmap.
You don’t need a tool to get you where you need to go, but having the right partner, product or provider sure can help make the journey a whole lot faster, and your recruiting process a whole lot less painful. Which is the experience your candidates really want in the first place.
About the Author: Ray Tenenbaum is the founder of Great Hires, a recruiting technology startup offering a mobile-first Candidate Experience platform for both candidates and hiring teams. Ray has previously spent half of his career building Silicon Valley startups such as Red Answers and Adify (later sold to Cox Media); the other half of his career was spent in marketing and leadership roles at enterprise organizations including Procter & Gamble, Kraft, Booz & Co. and Intuit. Ray holds an MBA from the University of Michigan as well as a bachelor’s in chemical engineering from McGill University.
Super hero comics and movies are often predicated on a simple idea: that the superhero has a secret identity no one knows about.
While the world may be searching for the masked hero, no one notices the boring lawyer, reporter or coffee barista in plain sight who just happens to have a secret.
No one knows that that boring guy or girl they bumped into on the train just saved the earth.
It’s a drama that works because the hero knows something the rest of the world doesn’t, leading up to that amazing moment when they take off their mask in front of someone who only knows their boring identity.
Having a split identity must be incredibly trying, as our hero is surrounded every day by the clues to the truth, that while they may look like a reporter, at night they don a costume and fight crime. And if the villains ever discover their alter ego, everyone they love will be in danger.
That tension drives so many exciting moments. Think of the day when a friend comes over spontaneously and the hero’s signature red gloves are laying on the table. When our hero sees it, to him or her those gloves are like a buzzing beacon shouting to everyone, “This is a hero’s costume and there’s something strange going on!” But to the friend, it just looks like some red bit of clothing and they walk right by it.
The hero is surrounded by reminders of their heroic identity, and to them, it must feel like everyone knows their horrible secret. It’s their tell-tale secret.
Holding Out for A Hero: Employer Brand Identity and Alter Egos.
In a way, your employer brand is suffering through that same problem. You work at your company. You spend eight, ten, twelve and more sitting in that office, surrounded by your logo and the reminders that your company is innovative or work-life balance-oriented, or focused on saving the world. It’s clear to you because everything, from how you write an email to the state of your desk, is a reminder of that culture and brand.
You think it’s obvious that you’re Superman, but the rest of the world just sees Clark Kent. Unfortunately, what is clear to you because you live it day in and day out is completely opaque to the world.
You think it’s obvious that you’re Superman, but the rest of the world just sees Clark Kent.
The thing is, Superman was trying very hard to be ignored. He wanted to make sure his secret identity stayed a secret so that he could spend his days as a mere mortal, trying to get Lois Lane to notice him.
I can’t think of a single brand that should emulate Clark Kent and keep their employer brand a secret.
But as often as I might say this, you will likely say, “I totally agree! Luckily everyone knows who we are!” And that’s where the real problems happen.
Because you’re surrounded by the reminders of your brand and your employer brand, because you touch these every hour of every day, you get convinced that everyone knows what you know. This feeling intensifies when you’ve surrounded yourself with people like co-workers and family who feel the same way.
If you like knitting, you might browse knitting forums and make friends who are into knitting. Almost without realizing it, you’ll have removed non-knitting elements from your life and replaced them with definitively pro-knitting elements. It won’t take long before you start to assume that everyone is as aware of knitting and cares as much as you do. But they aren’t.
Careers and Kryptonite: Will You Still Call Me Superman?
I think of my friends who are very political, who watch shows and read websites that agree with their beliefs.
Suddenly, their Facebook news feeds are filled with aggressively political screeds that assume you know all the references that they make and care about these things the same way they do.
The truth is that most prospects have no idea what you stand for. Why?
Because you don’t see things the way your prospects see them.
How many times have you looked at your career site? I bet many of you could recite every word on the home page, simply because you went over this again and again with your creative team. You know the story behind every picture, page and period because your blood, sweat and tears went into it.
But a prospect might spend five seconds glancing at the page on their way to what they really want. If you look at your analytics, you might see that as much as 80% of your traffic never sees the home page at all.
Just because you know everything about your company doesn’t mean anyone else does.
How much can your candidate really know about you if they don’t see any of that?
Remember, a candidate is either looking for a job or content that validates their interest in a job (you didn’t think anyone was reading your About Us page, did you?), and anything else gets ignored.
You can’t just take off the glasses in the hopes that people will see the super hero in front of them. You need to announce it, and insinuate that information on every page of your career site. You need to hold events that support that idea. You need to promote that idea actively, making sure every word choice and photo selection is aligned to the fact that you are a super hero.
That’s how you activate your employer brand, by making it not only the foundation of who you are, but in making it a key element in every communication you make. If you ignore this part, no one will discover how amazing you really are.
Read moreat the Meshworking blog from TMP Worldwide.
About the Author: James Ellis is a Digital Strategist for TMP Worldwide, the world’s largest recruitment advertising agency.For more than 15 years, James has focused on connecting cutting-edge technology to marketing objectives. As a digital strategist for TMP Worldwide, he helps some of the largest companies in America answer their most pressing digital questions.Follow James on Twitter at @TheWarForTalent or connect with him on LinkedIn.Learn more about TMP Worldwide at www.tmp.com.
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