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Seeing Clearly: What Does Diversity Hiring Really Mean?

Diversity hiring is an important and often misunderstood topic. There are countless opinions on what optimal diversity hiring programs look like, what their outcomes should be, and how organizations should handle these initiatives.

There is sound advice in many of the pieces associated with these factors, though many tend only to skim the surface.

Skirting around sensitive issues doesn’t help anyone. Most of the time, it only leads to more confusion. 

So, let’s talk about what diversity hiring really means through the lens of the available research and insights in today’s market, as well as how we move forward. And full disclosure: I am aware that I am a white man and do not pretend to be an expert on diversity.

I am, however, well versed in recruiting and intend to use that knowledge to analyze the information at hand in hopes of helping anyone struggling to make sense of the diversity hiring concept. 

Defining Diversity Hiring

For starters, there’s the issue of meaning. Whether you were raised with encyclopedias or Wikipedia, when introduced to a new idea, most of us look for a short, snappy definition. When it comes to diversity hiring, everyone takes a slightly different approach, which, in the name of diversity, isn’t bad.

But it muddies the proverbial waters and creates misalignment. On top of that, diversity hiring is evolving and doesn’t necessarily mean the same thing it did two, five or even ten years ago. 

Here is what diversity hiring used to mean: recruiting more candidates with racial, ethnic or gender differences, i.e., the visible elements. Today, most organizations embrace diversity beyond what we can see. Cadient does an excellent job of spelling out four types of diversity: internal, external, organizational and world views.

Internal, being the things we can’t change about ourselves; external, those that can be changed or developed; organizational or functional diversity, which are differences assigned to us by an organization; and world views, such as cultural events, political beliefs, historical knowledge and more.

Given the breadth these categories encompass, it’s clear that diversity has moved far beyond what’s most obvious about a candidate. 

Other Considerations

Having established where diversity hiring stands, it’s time to dig into what’s happened with these initiatives. Simply put, not enough. Year after year, the conversation continues, but it often feels like we’re going in circles.

Diversity strategist Torin Ellis explained in an interview, “What did COVID show us? It showed us all that when we think about diversity and inclusion and the minor progress that we’ve made over the last 55 years (100 years for some), yet juxtapose that against COVID in March, what happened? Every single company on the planet, certainly here in the US, changed how they showed up to do work within two weeks … Every single company, in two weeks, showed that they could go from a physical location and be equally as effective from home. Much of what we see as an impediment, whatever that impediment is, has everything to do with people and their lack of desire or will in making it happen, versus it not being able to happen.” 

Ellis is, of course, on the money with this statement. What stands in the way of diversity hiring success is the process itself. To some extent, it is the idea that diversity hiring is different than other forms of hiring.

Recruiting industry renaissance man Tim Sackett recently shared, “The one factor I know is no one wants to be known as the diversity hire. No one wants to be known as, ‘Oh, my uncle is the CEO, so I’m the nepotism hire,’ right? You become less. Even though you might not be, you might actually be the better hire. You might be more qualified than the people getting the ‘normal recruiting.’ But it doesn’t feel that way when you’re labeled.”  

Where Do We Go From Here?

By now, you’ve likely heard some variation of “If diversity is the noun, then inclusion and belonging are the verbs that make it happen.” And while that’s true, it fails to address that when it comes to recruiting, diversity should be how we hire every day.

Instead of singling out one type of hiring over another, we need to rebuild the structural integrity of our hiring processes from the ground up. So that diversity is ingrained into everything we do and every hire we make.

That means leveraging what we know about top performers versus low performers, identifying the skills and capabilities that distinguish between the two, using objective data to eliminate the guesswork and removing bias from the decision-making process.

It’s possible to do all that and more with the right strategies and solutions in place, and the only thing standing in our way is ourselves. 

Effective Ways to Conduct a Skills Gap Analysis

A skills gap analysis is a method for determining the difference (or gap) between the current state and a desired future skill set. Organizations use it to discover the abilities an individual candidate needs but may not have yet to carry out their job or do specific tasks efficiently.

Once they have this data, HR can address the organization’s skills gap. This may be accomplished through training, retraining, succession planning and other means. 

What Leads to Skill Gaps?

Workplaces are evolving faster than employees can adapt to new technologies and practices. Competitive pressures, spurred by the quick pace of technological progress, have transformed HR’s job from risk management to aiding employees in adapting to constant, disruptive change.

Industry executives have campaigned for employee upskilling and reskilling for several years, but it does not appear to be working. Too many firms lack a comprehensive grasp of their employees’ talents or skills to bridge the talent gap. They must go to the market to find talent or risk missing out on chances. By the time they find it out, it’s too late to coach.

Why Initiating Skills Gap Analysis Can Be Helpful

Addresses employee shortcomings

Everyone has both strengths and shortcomings. While you may have a marketing department with solid communication abilities, one team member may be a more robust editor than another. By doing a skill gap study, you can discover where staff may require further training to get everyone to the same skill level.

Provides Opportunities for Professional Growth

Employees who believe they are unsatisfactory in a particular area may be reluctant to speak up about the need for extra training. Alternatively, employees may be aware of or desire additional training in specific abilities and believe their employer does not provide this training.

They get dissatisfied and perhaps psychologically “drop out.” Then they begin seeking a firm that is more concerned with providing them mentors or coaches who will help them grow in their career path.

As a result, it is crucial to conduct a skills gap analysis for staff. This will result in a tailored development plan for each employee. It will demonstrate to your team that you value training and development. Furthermore, you want to provide each of your staff with the necessary skills to ensure their success.

Benefits Recruiters

A skill gap study will benefit your recruiting and talent acquisitions department. Why? Because they will comprehend the competencies required for a particular position. This assists HR in creating well-written job descriptions, which leads to better candidates and, eventually, more suitable new candidates.

Promotional Pathway

A talent gap study will also assist managers. Because it will demonstrate what talents are required at each level of their team. If a senior team member departs the organization, it will be clear what abilities more junior team members will need to acquire to ascend to these advanced roles.

Improved Productivity

The essential advantage of skill gap analysis is that output will grow. When you identify the abilities required in training, your organization will improve its time management, work planning and ability to remain within project budgets. All these elements contribute to the company’s overall strength and ability to achieve its objectives.

Competitive Advantage

It gives a competitive edge to help businesses stay ahead of their competition. It helps understand the workforce’s strengths and limitations and allows L&D teams to plan learning, development and recruiting, allowing businesses to maximize their performance.

Additional advantages of a thorough skills gap study:

    • Progression reports allow you to track skill improvement at the organizational and individual levels.
    • Market knowledge gives a thorough awareness of which skills are necessary for today’s market. As well as insight into future skills requirements.

How Do You Assess Skill Gaps?

Choose Your Goal

A skills gap study might be intimidating, especially if your goal is to “determine what talents our business requires to prosper.” If you adopt a more robust approach, this procedure becomes a lot easier to handle.

A company may determine what particular talents are required to launch a new product. But don’t worry, this isn’t the only situation in which you may do a skills gap study. 

A skills gap study may be conducted on several levels, including:

When You May Do An Individual Skills Gap Analysis

    • A candidate is being considered for a job.
    • An employee is promoted or given a new responsibility.
    • An unfavourable performance evaluation is given to an employee.
    • An employee is frequently stuck or perplexed.
    • An employee is in charge of a challenging new project.

When You May Do a Team or Company-Wide Skills Gap Study

    • A business aim stays unfulfilled.
    • A plan or objective has moved or developed.
    • New technology has been developed.
    • A team is developing, and a hiring push is underway.
    • A new project is just being started.

That is by no means an exhaustive list, but it demonstrates how a skills gap analysis may be beneficial in various scenarios.

Discuss Company Objectives With Essential Stakeholders

You can’t develop an effective training plan until you understand your organization’s objectives. Pose the following questions to firm stakeholders:

    • In what direction is the company heading?
    • Is there anything planned for the next year?
    • What positions must be filled for the company to move forward?

Future Workplace Trends

Your organization must keep up with the latest developments. Several new technologies are on the horizon, and it will be advantageous to accept them as they emerge. You can find the answers by asking questions like:

    • Which jobs are subject to automation?
    • Which talents are now in demand?
    • What jobs will the organization require in the future?

You may use the internet to learn about the present and future business trends by reading articles on the future of automation and algorithms.

Determine the Critical Competencies Required for the Future

To achieve growth, any firm must accept new technology and embrace new practices to remain competitive. However, the rate at which organizations are inundated with innovations makes it extremely difficult for businesses to locate individuals with specific skill sets to use these technologies consistently.

To avoid being reactive every time a new skills gap emerges or is found in your workforce, utilize skills gap analysis to identify where the gaps in skills exist and, based on your future objectives and where your enterprise is headed, determine what skills you will need to fulfill your company goals.

The criteria you develop are entirely up to you (don’t be afraid to be creative!). However, if you find you have a lot of skill gaps to fill, it’s critical to have some form of structure in place to help you prioritize.

Measure the Current Skills

What is your company’s current skills inventory? You can find out the answers to these questions in multiple ways:

    • Every person in your company should conduct a SWOT analysis. SWOT is an acronym that stands for “strengths, weaknesses, opportunities and threats.” The study will assist you in determining which areas individuals or teams are confident in and which areas they lack sufficient expertise in.
    • Examining individual employees’ key performance indicators (KPIs) will allow you to determine how each employee contributes to the business.
    • Conduct skills assessments, surveys and interviews with employees.
    • Establish a feedback process to determine the current skill set of your employees by taking feedback from their peers, line managers, etc. and also discuss directly with the employee where they see their skills gaps.

Conduct Your Analysis With Precision

It’s time to take that list and analyze your present talents.

Use every means available to you to collect the most comprehensive data possible. Consider the following approaches:

    • Performance appraisal feedback
    • Employee questionnaires
    • Evaluations and surveys

You might use these techniques to supplement the spreadsheet you made to document your essential abilities. For example, depending on your findings, you may compare the skill level necessary to the “actual skill level” of each employee. If you go forward with this, keep to the ranking approach you used when compiling your list of critical abilities to analyze.

Implement Your Results

Once you’ve identified your ability gaps, you can start thinking about how to fill them. This may be accomplished by either acquiring new talent or, ideally, growing your present staff via focused training. This may be accomplished through a mix of training and hiring.

Reskill and upskill your present personnel so that you may optimize the capabilities of the people you already have. Once you know which skills require improvement, you may design your training tailored to your needs.

This will assist in closing the skill gap between their present skill level and your target skill level. Filling the skills gap helps businesses gain by enhancing their employees’ current abilities and providing training for future business needs. This will also give employees a solid reason to stay more inclined to their current organization since they are investing in their professional growth.

How to Succeed with Campus Recruiting in 2022: The Ultimate Guide

According to NACE’s Job Outlook 2022 Spring Update survey, employers reported that they plan to hire almost one-third (31.6%) more new college graduates from the Class of 2022 than they hired from the Class of 2021. Labor experts believe that graduates will be stepping out into what is still—even given the current economic downturn—one of the brightest job markets for students in recent times. College graduates today have more options and the ability to negotiate pay, benefits and growth opportunities. Employers are also using increased pay, flexibility and benefits to attract employees. 

For companies struggling to hire new talent (and especially technical talent), campus recruitment is a great place to start. Here’s how you can revamp your campus recruiting strategy for 2022. 

Succeeding with Campus Recruiting in 2022

Campus recruiting involves sourcing, assessing and hiring young talent for internships or entry-level positions. Companies should collaborate with universities to organize job fairs and meetings to connect with college students and recent graduates. 

Implement A Mobile-First Strategy

In the fourth quarter of 2021, mobile devices generated 54.4 percent of global web traffic. With increasing mobile users, especially among younger generations, using a mobile-first strategy is a  promising way to reach candidates.

Candidates often feel frustrated due to a lack of communication during the hiring process. Waiting weeks or even months to hear back after an application is submitted is a common experience for candidates. The mobile-first approach allows you to stay connected to students and candidates alike and share: 

    • Application updates
    • Schedule interviews
    • New opportunities for graduates
    • Event alerts and invites

Transparency leads to better communication and coordination between recruiters and candidates. It also portrays a good company image, encouraging talented candidates to apply and accept the offer. Apart from communication, you can update your website to be mobile-friendly and develop dedicated landing pages to display opportunities for students and recent graduates. 

Develop Your Student Network  

Building a strong student network is essential for campus recruitment. A student network provides you visibility, and offering unique engagement opportunities throughout the academic year will help you attract new candidates.

Internships: Internships are great opportunities to get an idea about potential candidates’ working styles and abilities. During internships, you can assess the candidate-role fit by closely working with the student. It can function as a trial run to help you identify your next hire. 

Campus Ambassadors: Campus ambassadors represent your organization on the campus, acting as a point of contact between recruiters and students. They promote your employer brand and help get the word out about available career opportunities—on social media, for example. 

Workshops: New grads can struggle with demonstrating employable skills upon entering the job market. More practical software engineering skills, such as using a version control system, are sometimes overlooked in traditional educational settings. You can organize skill-development workshops for final-year students. 

Virtual/Hybrid Events: Companies organize job fairs, informal meeting sessions, career days and other events to reach more students. Traditionally these events were exclusively offline. Since the pandemic, hybrid events have become more popular. Virtual events are an opportunity to connect with prospective candidates regardless of geography. 

Leverage Social Media 

Social media can be highly effective in reaching the current tech-savvy and mobile-first generation. You can boost your employer brand using social media to showcase your company culture, share employee stories and highlight opportunities for college students and recent graduates. Using social media also naturally fits into a mobile-first strategy. 

New grads today are concerned about a company’s diversity, inclusion and mental health policies. Although you can have this information on your website, social media lends a more authentic voice to your brand. Using employee stories and testimonials, you can present real-life experiences.

You can also use social media to provide a glimpse into life at your organization. Sharing behind-the-scenes, everyday office photos and virtual office tours can help you curate your employer brand. 

Focus on Data and Insights

Recruitment strategies are becoming increasingly data-driven. Insights from different metrics enable you to determine your solution’s efficacy, troubleshoot problems and understand your return on investment. Similarly, campus recruiting will benefit from a data-driven approach. If you aren’t sure which metric to track, start with these: 

    • The total number of hires that came from each campus
    • The interview to offer ratio, i.e., how many candidates who were interviewed received an offer 
    • The offer acceptance rate
    • The retention rates of new hires

With these metrics, you will understand students’ interest in your company, what is (and is not) working, and how to change it. 

Optimize Your Application Process

Lengthy applications are time-consuming and lead to higher candidate dropouts from the hiring funnel. An application time of five minutes or less is ideal for campus recruiting and will encourage more applicants. On the other hand, screening and assessing hundreds of candidates is challenging. With hundreds of applications coming in, your team will burn out by the time you reach hiring decisions.

Campus recruitment is a large-scale event, and might feel chaotic at times. But fair assessments, including tech skill assessments, consistently show accurate results during recruitment. With the right tools, you can streamline the process and avoid confusion or bias.

Using an assessment or campus recruitment tool can help you optimize your hiring plan. CodeSignal’s University Recruiting solutions empower recruiters to streamline evaluations and identify the top 2–3% of software engineering talent with less time and resources.

Pre-Screen, a technical skills evaluation solution, is perfect for fast-paced, high-volume hiring like campus recruitment. To assess candidates, Pre-Screen utilizes over half a decade of machine learning to power skills evaluation frameworks aligned to key roles, such as early career talent.

Ready to Put Your Campus Recruiting Strategy in Motion?

Organizations frequently use campus recruiting to hire students and recent graduates into entry-level roles. To succeed with the current generation, you need unique strategies to attract, engage and retain college students. By adopting a mobile-first approach, organizing virtual/hybrid events and leveraging social media, you can attract new talent.

Lastly, improving the hiring process to optimize screening and assessments is essential in ensuring a smooth candidate experience. Learn more about how CodeSignal can help you level up your campus recruiting here.

Scrape A Complete List of MongoDB Certified Professionals

A certification is usually a surefire way of knowing a candidate’s capabilities.  Across most industries there’s a vast array of these milestones, and the database scene is no exception. MongoDB can be used with a vast array of programming languages, so these MongoDB certified professionals are definitely worth checking out.

The MongoDB website has both Database Administrators and Developers, so if you’re looking for either type of candidate then we’ll show you how to easily get this list into your own .CSV file!

MongoDB’s officially supported languages:

  • C
  • C++
  • C#
  • Go
  • Java
  • Node.JS
  • PHP
  • Python

Every single person with a currently active MongoDB certification is on this list. It’s straight from the horses mouth, so if a candidate claims to have this certification you could also check their honesty here. As of right now, there are 1939 people across the globe that also have LinkedIn profiles attached. Of those, 414 are here in the United States.

Want to know an easy way to compile this list? If you’re interested, we really recommend the free chrome extension Instant Data Scraper.

Scrape these MongoDB Certified Professionals

Instant Data Scraper is extremely straightforward. All you need to do is tell the scraper where that pesky “next” button is and it will figure out the rest. This isn’t the first time we’ve recommended this chrome extension, and it more than likely won’t be the last. I’ve messed around with quite a few scraping tools and this one takes all the hassle out of scraping. Pretty much anyone can use it effectively.

There are no paid features,  and we are not affiliated with the developer in any way. Using this tool, it took me about 4 minutes for it to scroll through all 127 pages. If this is the sort of category you source, we definitely recommend pulling this list. You’ll get the contact’s full name, location, certification type, and LinkedIn profile.

Dean Links and upcoming fun

For all other Dean-erific articles and videos, here’s the link to his author page.

To check out the MongoDB Database, click here!

Interested in the Instant Data Scraper Chrome Extension? Here’s the link!

Tips for Recruiting the Right Employee

Attracting and retaining the right employee can be one of the biggest sources of stress for a business. With the UK having an average turnover rate of 15%, businesses can often be concerned with reaching an ideal figure. 

However, every business and industry are different, so context is highly important. For example, higher levels of turnover are consistently seen in jobs such as hospitality, and long-term employee retention might not always indicate a good thing for you or your employee.

Arguably what matters is finding the right people to help your business operate successfully. So, how do you go about it?

Reasons You Might Be Struggling

Cost of hiring – Hiring is often a time-consuming and expensive process. It’s not just the employee’s standard pay you will have to think about, but also their bonuses, training, taxes, pension and office equipment. 

Role unclear/job ad not appealing – The way you market your job roles and your company is highly important. 

If the job description is vague and does not clearly list day-to-day responsibilities and duties, potential employees will be put off from applying. They may be confused over what you as the company want and whether they would be the right fit. 

Additionally, prospective employees want a short, punchy ad which quickly grabs their attention. Make it known that your company is a positive working environment and use friendly language to interact with the candidate on a more personal level. 

 Retaining underperforming employees – Sometimes, staff retention isn’t always what you’re looking for. If you have long-term underperforming staff, it may be a good opportunity to give them a pep talk or ask them to undergo refresher training to get up to standard. 

You may also be doing too much internal recruitment. Sometimes you may need a fresh face to bring life to your company.

Tips to Find the Right Employee

So, what will ensure that you find the best employee for the job? 

The first thing you may want to look to improve is your job advertisements. Ensure the work from your side is polished so you can attract the right people.

Once you have narrowed down your candidates, you should check the person’s CV against the job specification to ensure they are a good fit for the job. 

Ideally when looking for employees, you will be looking for talented and motivated individuals who have a strong work ethic and sense of integrity. You may ask them questions which are designed to investigate what personality type they have. When conducting interviews, keep in mind the type of culture you want to foster at your company – this will also help you to make a prediction on how well they will perform in that role.

Finally, you should always double check references and conduct a background check on potential employees. They may talk the talk but not walk the walk. 

Happy head-hunting!

“I Can Sleep when the Wind Blows,” Lessons in TA Leadership

There is an old story I heard once that relates perfectly to TA leadership. It’s of a young farmhand looking for work. 

During the interview the would-be farmhand was asked, “Why should I hire you to work on this farm?”  The prospective farm hand answered, “I can sleep when the wind blows.” The farmer not fully understanding the answer but in need of help and impressed by the confidence offered the job.

It is a favorite of mine because it’s really about recruiting, well, it’s not but it has recruiting in it.  There is a labor shortage you see, and hiring managers must get flexible. Wait, that wasn’t the analogy I was going for here, but admittedly, it kind of works.

A few nights after the young farmhand was hired, a storm rolled in.  The farmhand was expected to secure all of the doors with rope so they wouldn’t blow open and allow the animals to escape due to fear.

When the owner of the farm went to the barn, he found the barn doors had already been tied shut. The farm hand slept through the night.   

So what does this have to do with talent acquisition and TA leadership? Everything. The one constant in talent acquisition is change. So how do we build solid and consistently high producing teams when the only thing that is constant is change.

The answer: we create our own good habits, stability and culture. 

As a TA leader here are some habits I suggest you adopt so when the storms come, and they will, you won’t lose your sleep over it. 

Trust

The first thing you want to do is to let your partners know you trust them. You trust their work and judgement. If you are in TA leadership, it is the most important thing you can do, in my opinion. Start the relationship by telling your team and your partners you trust them. In leadership, I give the following as an example of the type of relationship I am trying to establish.  

Train

For our team, we take turns giving Ted Talk-style trainings on a variety of subjects relevant to talent acquisition. Every week someone on the team has a chance to share what they know on a subject we deal with on a regular basis.

Tell

Tell the story of what you have accomplished. Tell it with data. Make time in your syncs, meetings and touch bases. Make time to call out accomplishments. Give each other time to celebrate your successes as an individual and as a team.  

If you are in TA leadership, tell the team what they accomplished. Maybe even tell them you are proud of them. I tell anyone who works for me, “Praise in public, Correct in private.”  When your team does something good, shout it to the rooftops. 

 When mistakes are made, talk about them in private, do not CC and BCC the entire universe. I remember my grandmother had a plaque on her bookcase, it read, “When I do something right, no one notices, when I do something wrong, no one forgets.”  

Treat

Treat people as if they are already the person you hope they can be and they will rise to the challenge. When you share your positive feedback with your team, it also allows you to build towards a shared narrative. For me, that narrative has been about being the best. 

I’ve previously stated that I think sourcers are the special forces of TA (The War for Talent). I use that narrative #sourcingteamsix. As a TA leader, ask your team about their career and their aspirations. Then, it is up to you to show them how to get where they are going, but first, share the expectations of the role they are seeking.  

Start treating them as if they are already the person you and they hope to be and they will become. They may not be in senior leadership today, but they are a senior in training. The “as if principle” helps them to start thinking that way too.

Task

If you want something done right, let the people who are experts do it. Try to help but at a minimum, stay out of the way. It is a tell-tale sign of a micromanager who says, “If you want something done right, you have to do it yourself.” 

If the people you have assigned to a task are not doing it, it is up to you to decipher why. Do they not understand the task or are they simply not motivated to do what you ask because they don’t see the reason? If you want something done right, train your team, tell them why and support them in any way you can. I know it’s not quiet or catchy, but it is much more effective. 

Team

Your career is your business, treat it as such. Make business decisions. Sometimes there is a temptation to use family as analogy for our work. It can feel that way, it is very personal and what we dedicate a lot of our waking time and energy to. I find it helpful to think of work as a team sport. Teams, not families are responsible for some of humanity’s greatest achievements. 

 A team put humans on the moon, a team builds a ship, a team wins a championship. Teams do most of the important work in the world. Do not underestimate the power and value of being on a good team.

But like any other professional on any team, sometimes, it’s okay to be part of a new team. Don’t be afraid to change. It was Drawing Afterall who observed, “It is not the strongest of the species that survives, nor is it the most intelligent species that survives, it is the species that is most adaptable to change.” 

So why listen to any of this about TA leadership? In twelve months, I had zero turnover. My team had over fifty, $350,000 offers accepted. We increased every diversity of offer across the board. Additionally, the two seniors on the team were promoted to management. 

If you do the extra work and follow these principles, you will be able to sleep when the wind blows. You will have created an environment that can adapt to changing conditions because the foundation is built on trust against a framework of competence. 

It will not matter if there are hiring blitzes or hiring freezes. You will be able to know that everything you need is ready whenever you need it, and as you know by now, few things are more beautiful then being able to sleep when the winds blow. 

Technical Screening and the Candidate Experience: Why the Two Are Inseparable in 2022

Candidate experience is a candidate’s perception of your recruiting process that begins from their first interaction with your organization. How you source, evaluate, interview and onboard a candidate impacts the overall candidate experience. Regardless of the outcome, a positive candidate experience leaves applicants feeling respected, valued and prioritized, creating a lasting impact on your employer brand. 

In a recent survey, 75% of candidates said that positive candidate experience was a determining factor in their decision to accept the job. Although technical screenings lead to better hiring decisions, lengthy assessments can create a poor candidate experience. Adopting a candidate-driven approach for technical assessments enables you to focus on candidate experience during hiring.  

Why Are Technical Screening and Candidate Experience Inseparable? 

Candidate experience has evolved as a central part of technical screening and significantly affects your business. A positive candidate experience: 

Impacts Employer Brand

A negative candidate experience during the recruitment process directly influences your reputation as an employer. You not only lose your top talent, but candidates also become wary of referring others in their professional network to your business. Similarly, bad reviews of your hiring experience online (for example, on Glassdoor) will discourage candidates from applying for jobs at your organization. 

Consequently, following a positive recruiting experience, candidates are more likely to accept the job offer and give referrals to their network. 

Drives Return on Investment (ROI) 

A complex hiring process results in higher attrition rates, with candidates dropping out due to poor candidate experience. 

On the other hand, a positive candidate experience improves your conversion rates, quality of hire and employee engagement. By tracking your candidate experience metrics you can identify and address the problems in the process and curate a better experience. 

Encourages unsuccessful candidates to re-apply

Naturally, you will not hire the majority of the candidates that you interview. But, it’s important to ensure that each candidate has the same positive recruitment experience. How non-hires perceive your recruiting process will impact your employer brand. 

A positive candidate experience encourages unsuccessful candidates to re-apply when positions become available. So, regardless of the hiring decision, you build a robust talent pipeline which is helpful for future hiring. 

How Technical Screening Tools Can Support Candidate Experience

Streamlined and Efficient Assessment

Here’s the thing: developers have a lot of options and very little time. Top candidates are often inundated with offers and assessments from various interested companies. According to Greenhouse’s survey, 60% of job seekers are unimpressed by time-consuming hiring experiences and want more modern recruitment processes. 

Many tech candidates are often already employed. It’s unrealistic to expect them to complete “take-home” projects, especially at the beginning of the interview process. Complicated assignments requiring substantial time and commitment during the screening stages will drive your candidates away.  

A technical assessment solution optimizes your screening and testing by developing short and relevant assessments to share with your talent pipeline. Candidates can complete these assessments on their own time after receiving an invite. Once candidates have progressed through this stage of the recruiting funnel, you can start to request subsequent interviews, showing that you respect their time.

Effective Communication at Every Stage

Effective communication is the key to a great candidate experience. Sharing regular updates, changes in the process, and delays will help you avoid confusion and significantly improve the candidate experience. Explain your hiring process: tell your candidates what to expect and how they can prepare for it. When candidates have the correct information, they are comfortable and will perform better. 

However, with an influx of applications, it becomes nearly impossible to keep up with all candidates and send regular updates. More than 75% of candidates have been “ghosted” after an interview. Waiting for updates is frustrating, and without any feedback, candidates will move on to other opportunities. 

Technical screening solutions allow for automatic updates, helping candidates navigate the application process. Candidates also receive support and feedback to prepare for their assessments and interviews.  

Unbiased and Transparent Application Process

Companies’ commitments to Diversity, Equity and Inclusion (DE&I) remain important factors for applicants. A majority of 86% of candidates reported considering a company’s investment in DE&I when deciding to apply. 

Technical screening solutions reduce bias through the use of skills-based assessments. For example, CodeSignal Pre-Screen allows you to look beyond resumes and assess candidates based on their objective, job-relevant skills. By eliminating resumes from the process, you invite more diverse candidates. Additionally, checking coding tasks for discriminatory language  and clearly defined evaluation metrics makes the process more inclusive. 

Accounting for Recruiter Experience 

Developing an excellent candidate experience strategy requires considerable investment from recruiters, especially for technical roles. Manually scanning resumes, designing and assessing coding assignments and scheduling and conducting interviews is grueling for recruiting teams. When swamped with time-consuming administrative tasks, recruiters have little time for what truly matters in candidate experience: the personal relationship. 

Technical screening and assessment tools are beneficial for recruiters here. These free up recruiting teams to pursue essential projects, such as diversity initiatives. It also enables them to interact with candidates, spend time assessing culture fit and working style and enhance the overall candidate experience. 

Conclusion 

Candidates equate their candidate experience during the recruitment stage with the experience they can expect to have as an employee. A company that invests in the interview process and treats candidates well fares better than a company that is unresponsive or disorganized during the hiring process. So, good candidate experience is essential for any business. Positive candidate experience helps attract, engage, and retain new talent while boosting your employer brand.  

Strategies for Overcoming Common Remote Onboarding Challenges

While remote work has become more mainstream in recent years, it is still a relatively new concept for many companies, and adjusting to this new work environment can be challenging, especially when it comes to remote onboarding. Though a company might have good company culture and quality practices and procedures for the in-office environment, many struggle to understand how best to translate these things over to the remote work environment. 

Unfortunately, for those companies that are having a harder time, it can also make the process of finding, hiring and retaining new employees even more difficult. Well-established employees can more easily manage the bumps in the road as their company adjusts, but new employees — especially remote ones — have more challenges to face. So if the remote onboarding process is a mess, it can make a new employee’s life even more stressful, resulting in poor company culture, decreased productivity levels and lower retention rates. 

The onboarding process is already essential for any company, so if the remote onboarding process is lacking, it can spell disaster both for the new employees and existing staff, and can negatively impact a company’s overall success.

This article will discuss why the remote onboarding process is essential, common challenges new remote employees face and tips for implementing a better remote onboarding process. 

Why Onboarding is an Essential Process

Onboarding can make or break a new employee’s experience. Everything they see, hear, do, and everyone with which they interact plays a part in how the process will turn out. It is a critical moment or a series of critical moments that can decide whether the employee will stay engaged and be happy or become disengaged and eventually leave.  

The onboarding process helps new employees acclimate to their new role, to the company’s culture and philosophies and to every aspect of the company as a whole. It can help create more engaged, creative and productive workers that are committed to helping the company succeed. Just as importantly, it can make them feel like important members of the team — like they matter and are part of something that matters. 

Common Challenges New Remote Employees Face

With remote employees, the onboarding process is even more critical because remote work environments naturally create a disconnect between the employees and the company they work for. This is because they don’t as easily have that sense of community and engagement that they would otherwise get in an in-office environment. It’s also much easier to feel lost and confused when first starting as a remote employee for a new company because of communication barriers. 

Even with a decent onboarding process, remote employees are still more likely to struggle and face more challenges than they would if they worked for a company in person. Overall, remote employees have a harder time:

    • Balancing their work life and their personal life
    • Disconnecting from work at the end of the workday
    • Managing workloads 
    • Meeting deadlines
    • Dealing with feelings of isolation and loneliness
    • Feeling engaged 
    • Having a “team spirit” mentality and feeling like a part of the company culture and community

To mitigate the likelihood of these challenges for remote employees, companies must implement better remote onboarding processes for new hires. Furthermore, they must continually check in with employees even after they’ve settled in. Good, consistent communication and employee appreciation are key in remote work environments to keep employees engaged and satisfied. 

Tips and Strategies for Better Remote Onboarding 

There are numerous things a company can do to improve its remote onboarding process. The key is to keep the four C’s of onboarding in mind when developing a strategy: Compliance, Clarification, Culture and Connection. Everything you do when onboarding a new employee should fall within one of these four categories or work to improve these areas. As long as you keep this in mind, it should help you develop a successful remote onboarding process. 

Tips and strategies for better remote onboarding and helping your employees feel more welcome include:

Establish Online Access Immediately

The worst part of any onboarding process is being told everything you need to do but not being given immediate access to accomplish those tasks. This can be even more frustrating for remote employees who fully rely on digital access to get set up and settled in. So step one in your onboarding process should be to ensure your new employees have everything they need to fill out digital HR paperwork and access necessary company apps, tools, systems and their company email. 

Use Engaging Visual Learning Materials

Visual learning tools such as YouTube videos, slide-based courses and presentations and even quizzes can greatly improve the remote onboarding process by making it more clear and more engaging. Videos are especially useful with onboarding processes because they are highly informative and engaging but can also use visuals to help new remote employees feel more connected to the company.

As such, it could be helpful to make a collection of youtube videos that cover everything a new employee would need to know. They can easily access and watch them whenever they need guidance.  

Reach Out Before Their First Day and Check-in Regularly

Just because your new employee has completed all of their onboarding tasks and read or watched everything you asked them to does not mean they are settled and ready to go. So even after they’ve completed their onboarding tasks, it’s important to keep the lines of communication open.

This allows for them to ask any questions or simply chat about the company and their new role. It’s especially important to check in right before their first official day to see how they are feeling and to continue checking in even after they have started. 

Make Sure They Are Set Up for and Comfortable With Making Video Calls

In the remote work environment, video calls are necessary. This is how you and your employees will have meetings and even connect with clients, so it’s important to make sure your new employees know how to use your video conferencing software or app.

This can include helping them feel comfortable being in front of a video, tips for using the app or software, as well as how to be professional on video calls, such as by setting up virtual backgrounds if they don’t have a professional home office to work in. 

Be a Good Communicator

Poor communication or lack of communication overall is one of the biggest downfalls of the remote work environment, and bad communication during the onboarding process can be particularly detrimental. So when developing your remote onboarding process, make sure to focus on developing better communication skills.

This can include having more empathy, being better at checking in and saying hello in the mornings, consistently using messaging apps to build relationships and overall learning how to better communicate through video and messaging tools, as it can be much different than communicating in-person. 

Prep Yourself and Your Teams

One of the best ways to improve the remote onboarding process or any onboarding process is to treat bringing on someone new like a big deal. Think of it like prepping upper management and your teams for a new project.

You want everyone to be ready and fully prepared to take on this new project — the same should apply to bringing on a new employee. You should get people excited and prep them for this new person and their role and encourage everyone to welcome them, offer them guidance and help them feel at home. 

Encourage Networking

Making professional connections and networking in person is much easier than doing so as a remote worker. Additionally, networking is an important part of growing as an individual professional, but it can also help companies grow and establish partnerships with other professionals as well.

So part of the remote onboarding process should be offering guidance to your new employees on how to virtually network to help them feel connected and grow their professional community. 

Wrapping Up

Overall, the remote onboarding process should be about making your new employees feel as welcome, engaged and comfortable as possible. Keep it professional, of course, but remote onboarding often requires going that extra mile to establish good working relationships. 

Dean Da Costa’s Custom Google Xray Search Tool

There are many parallel universes, and we’re lucky enough to live in one where the great Dean Da Costa resides. Today’s nugget of wisdom might just be his 9th symphony: Dean’s very own Google Xray search tool.  If you’ve ever wanted an easy way to blast through all sorts of Google X-ray searches with just a few clicks, then listen in! It’s advanced, user friendly, and we’re pretty sure its gluten free too.

He uses this Bad Larry himself, and updates its functionality regularly. On occasion he graces us with an opportunity to download his advanced version for free. He typically does this every few months, and we have an insider tip that he’ll be giving away his next Pro version at our September HRTX event. It’s free to register and attend, and besides Dean we have 55 other amazing presenters to showcase their sourcing and recruiting knowledge!

But back to the tool…

Yeah but…what does this tool do and how can it help me?

If you’re still in the phase of career development where you aren’t 100 percent confident in advanced Google queries, you can use this page while learning from it.  People of all skillsets can find great value in his Google Xray search tool, even just as an efficiency bookmark. Start out with a good search, and build off of it.

There’s that ever-looming boolean expression obstacle that separates the advanced search wizards from the Average Jolene.  We talk all the time about the importance of understanding Boolean phrasing if you want to be an effective headhunter, and will continue ad infinitum for the sake of the community.

His page has a plethora of various pre-built Boolean expressions, all with their own nuances and specifications. While using this tool, be mindful of how they are created and in no time you’ll pick up a few tricks along the way.

Live, laugh, and links to more love

You can access the free version of Dean’s Google Xray search tool here: Voila!

For all other Dean-erific articles and videos, here’s the link to his author page.

Register for free to our upcoming September HRTX and you’ll get access to download his advanced version! Here’s the link to sign up!

Creating a Talent Resilient Culture

There’s no doubt employers and HR leaders are facing unprecedented challenges in retaining and hiring top talent. Each month seems to bring more sobering statistics on the labor and employment front as the so-called Great Resignation rages on. Nearly 3% of workers – 4.3 million Americans – quit their jobs in December 2021, the Bureau of Labor Statistics reported. Sectors like retail trade and leisure and hospitality have been hardest hit, but no industry has been immune from the mass exodus of workers, including fintech, healthcare, IT, manufacturing and all types of business and professional services. 

The expanding gig economy, along with new variants and disruptions brought about by the COVID-19 pandemic, are driving employees across all walks of life to reevaluate their employment situations and consider a move – or an exit from the workforce entirely.

Boosting Talent Resilience

With so many open positions and potential employees in flux, the talent industry is facing a critical inflection point. Many companies are navigating these challenges by applying the principles of resilience to hiring and retention efforts. 

Put simply: Talent resilience is the ability of an organization to recover quickly from hiring difficulties and turnover to foster an improved workforce better suited to a company’s talent needs. 

This concept of talent resilience is particularly apt for the current employment landscape because it’s focused on helping employers navigate talent issues in a way that better prepares them for future uncertainty. And if there’s anything we can be certain about in today’s world, it’s that, regardless of industry, we’ll be facing plenty more hiring uncertainty moving forward.

Five Hiring Strategies for the Post-Pandemic World

The reality of today’s labor market is that there are more job openings than there are unemployed workers to fill them. Given this, employers and HR professionals need to rethink their hiring and retention approach. They need to take steps to enhance talent resilience at their organization. It won’t happen overnight, but by incorporating resilience into the culture and utilizing the right resources, leaders can develop a talent network and approach that is less vulnerable to volatility in the employment marketplace. Here are five early steps to take.

1. Conduct a Talent Deficit Analysis

The first step toward greater resiliency is to take stock of current talent efforts, including gaps and potential threats. A Talent Deficit Analysis is a deep dive into how talent functions across your organization, starting with a fresh look at the skills and knowledge needed for individuals (and your organization as a whole) to be successful. 

The analysis should determine how current talent efforts do or do not satisfy those needs with a critical eye toward striking the right balance between internal training initiatives and hiring for certain skills from day one. Assess which skills can be acquired through hiring, taught through specialized training or created via internal development. Finally, the analysis must check these needs against current hiring and outreach efforts and create a plan for alignment – often with the support of a talent expert. 

2. Prioritize Soft Skills and Learning

With so many open positions across industries and a shifting mentality among would-be applicants, there’s a good chance your Talent Deficit Analysis will reveal gaps in the ideal capabilities and qualifications of current and prospective team members. If it doesn’t, you probably didn’t take a critical enough eye. To account for these misalignments, talent resilient organizations will emphasize soft skills in the hiring process with a particular focus on adaptability and a willingness to learn.

The “beggars can’t be choosers” refrain is no more apt than it is now when it comes to hiring. Have faith in your own internal teams that, with the right plan in place, hiring managers and development teams can build new skills in new hires.

3. Act Quickly

Today’s talent landscape is hyper-competitive. Good candidates are in high-demand and existing employees are making career-altering decisions in record numbers. The ability to act quickly and decisively to secure or retain key individuals and their skillsets is essential.

That means more streamlined decision making and more proactive problem solving. No waiting weeks between making a decision on hiring a candidate who’s a good fit or lowballing a highly skilled worker in an attempt to save a few thousand annually. At the same time, however, organizations must be positioned to learn from missteps in talent identification. Talent resilience means bouncing back faster and learning from past mistakes.

4. Embrace Alterative Perks

Employee mindsets and motivations are shifting like never before, and many employers have struggled to stay ahead of what it takes to keep workers engaged and committed. Ultimately, the ability to provide a supportive and positive work environment is deeply rooted in a company culture across countless daily interactions and a wide range of policies and practices.

But sometimes an outside-the-box benefit or resource can showcase a part of your culture or send a message to employees that you’re thinking about the workplace a little differently. 

Policies like flexible hours or hybrid work locations are quickly going from alternative to assumed benefits at talent resilient organizations. Other potential perks like time off for volunteering, tuition assistance or even bring-your-pet day all send a message about a company’s culture and their relationship with their employees. 

5. Partner with the Right Pros

The employment landscape is changing fast – and the stakes for recruiting and retaining the right talent are as high as they’ve ever been. The thought of doing this in a silo by posting openings on job boards or scouring LinkedIn will, more often than not, end up fruitless.

Seeking out external experts can help an organization scale up talent resiliency efforts. They can also help ensure your talent strategies best position your organization to attract and keep the top individuals in your industry and stay one step ahead of competitors and evolving talent trends.

Now is not the time to go in alone. Find the right partner who can help you build your team and create a culture of talent resilience that makes it easier to more quickly bounce back from hiring challenges in the future.

The idea of creating a talent resilient culture has never been more relevant than it is now. Pretending that the hiring challenges aren’t affecting your organization or will stop affecting it soon is a fool’s errand.

With constant turnover plaguing companies across industries and candidates having more choices than ever in their next career moves, building a structure of talent resilience to support the reality of hiring in 2022 and beyond is critical – and with the right mindset, approach and professional support, quite possible. 

Product Spotlight: Cadient Decision Point

In May 2022, Ben Eubanks, Chief Research Officer for Lighthouse Research & Advisory, shared in a blog post, “According to some sources, the number of HR technology firms is more than 4,000 providers. We estimate that number to be 5,000+ due to the simple velocity of new companies entering the space in recent years.” No wonder it’s so noisy out there. And the noisiness becomes downright frenetic when you consider how many players are involved. You have upwards of 5000 sales reps vying for prospects, hoping to seal the deal and make their numbers. Not to mention the PR and marketing folks in the background working to build product awareness and generate new leads. Pure chaos. 

So, to help make sense of the market, today we will take a journalistic approach (5 W’s and an H) and focus on a single solution: Cadient Decision Point®. 

Overview

First things first, who is Cadient? Cadient is a talent acquisition solutions company with software built to meet the needs of high-volume, hourly hiring industries like retail, restaurants, hospitality and healthcare. Next up, what is Cadient Decision Point? This particular solution would best be described as a recommendation engine (sometimes referred to as a recommender system).

In the software world, recommendation engines work by analyzing available data and making suggestions. It gets much more complicated than this, with different approaches and ways of filtering, but for the sake of clarification, most people encounter recommendation engines when they shop online. Sites like Amazon and others will deduce that people who bought product X will also like product Y and use this insight for promotional purposes. 

In the case of Decision Point, the recommendation engine uses machine learning and augmented intelligence to analyze candidate data and make suggestions, which brings us to the when, where and why almost simultaneously. Decision Point sits at the application stage of the recruiting funnel and works alongside the applicant tracking system.

As candidates apply, Decision Point sorts through their information in seconds and identifies the candidates it sees as good hires (more on the how later). As for why the Decision Point approach saves hiring teams the time it takes to sort and review applications and offers data-driven recommendations that can decrease turnover and predict future hiring needs. 

Differentiators 

Having covered the who, what, when, where and why, it’s time to tackle the how – and the “how” is what differentiates Decision Point in this noisy, chaotic space. 

Through machine learning and augmented intelligence, Decision Point develops algorithms specific to the business in question. That typically means compiling data based on years of historical applicant records, hired status and employee tenure. By examining this dataset, Decision Point starts to learn which attributes led to good hires, leveraging length of tenure as a key determiner.

From business to business and industry to industry, the attributes that result in good hires vary and can even vary within a company depending on geography or economic climate. Before the analysis is complete, Decision Point takes the process one step further and removes attributes associated with bias, such as name, age, gender and race. 

Here, Decision Point is ready to go, able to sift and sort through stacks of applications in seconds, a task apt to take hours when done manually. 

Use Cases & Benefits

Ultimately, Decision Point makes hourly hiring easier by identifying quality candidates quickly, eliminating guesswork and mitigating bias. These top-line benefits mirror much of what companies want to achieve through recruiting optimization: faster time to fill, better quality of hire and the potential for increased diversity.

There are also secondary benefits that factor into what Decision Point offers: reduced turnover, decreased operating costs and increased revenue. Sourcing candidates more likely to stay corresponds with new hires who are more likely to stay. Those hires invested in the company become more likely to produce. Over time, longer tenure and higher productivity can support a drop in recruiting spend and a bump in profits. 

Analysis of Cadient clients validates this thinking, looking at how many actual hires Decision Point would recommend versus how many were hired that Decision Point would not recommend. To determine this, the Cadient team estimated the impact of hiring fewer hires who lasted longer than repeatedly hiring ill-suited employees and multiplied the saved hires by $2,500 – the average cost per hire.

For a large national business services firm, this resulted in $28M in savings for the business (not to mention thousands of potential hires saved). Cadient Decision Point produced similar results for a national retail chain, national convenience store chain and popular regional fast-food chain, too – and as the saying goes, the proof is in the pudding. 

To learn more about Cadient Decision Point, visit https://cadienttalent.com/simplify-talent-acquisition/decision-point

Five Best Practices for Interviewing Software Engineers

There has been a steady rise in the demand for software engineers over the past few years, and it shows no sign of slowing. The U.S Bureau of Labor Statistics reported that employment in software development is projected to rise by 22% between 2020 to 2030, with an average of 189,200 openings for software engineers each year.

Finding qualified talent is hard enough, but given the current labor market dynamics, it is more challenging than ever before to fill technical roles. In an effort to broaden their talent pool, organizations are now looking at candidates from non-traditional backgrounds—candidates who may not have a four-year college degree in computer science.

The State of Software Engineers Report 2022 found that while 46% of software engineers have a computer science degree, 24% are self-taught, and 11% learned how to code through a bootcamp program. 

Hiring candidates from a diverse educational background means assessing for skills rather than pedigree or academic credentials. While this structural reset in the hiring approach had already begun to happen before 2020, the COVID-19 pandemic accelerated it.

With a shortage in talent due to employees leaving their jobs to relocate, retire or care for sick relatives, more employers began to forgo degree requirements. The rise of skills assessment platforms has also made it easier for engineering organizations  to remove traditional barriers to entry in the field. 

While skills-based hiring strategies may differ from organization to organization, interview assessment fundamentals and best practices remain the same. 

Five Best Practices for Interviewing Software Engineers 

The fundamentals of interviewing are similar for tech and non-tech roles; however, when taking a skills-based approach, organizations can move beyond the resume and address larger business challenges like diversity, equity and inclusion (DEI), cost per hire and more. Here’s how you can make the most of your interview strategy for software engineers:

Ensure Everyone Gets a Fair and Inclusive Interview

With an increasing number of candidates from non-traditional backgrounds, ensuring an inclusive interview experience is key. You can achieve this by:

    • Offering skill-based screening – At the top of the hiring funnel, measure applicants’ skills directly—rather than relying on resumes—to decide which candidates should move forward. For developer roles, coding tests are used to screen candidates. 
    • Structuring your processes – Treat all candidates equally by asking them similar questions and using the same structured framework for each interview to ensure that questions are presented in the same order and format. 
    • Creating a diverse interview panel – A homogenous panel will add to the candidate’s discomfort and make your interview prone to bias. 

Technical interview and assessment platforms offer screening, testing and interviewing services that are skills-based and designed to reduce bias in the interview process. 

Assess Soft-Skills Too

Technical interview questions should always be relevant to the skills that the candidate will need to perform the job requirements. Avoid brain teasers and puzzles, and have the candidate write real code (rather than pseudocode) wherever possible.

Ask about programming skills, experience and problem-solving rather than credentials. Solutions like CodeSignal help you evaluate candidates’ technical or hard skills before committing to a hire. However, measuring a candidate’s soft skills is equally important. 

Soft-skills like communication, creativity, ability to work well with others and more are crucial to understanding if a candidate is a good fit for your organization or culture. The bottom line is, that hard skills cn be measured and certified, however, measuring soft-skills is a little more challenging. 

Here’s how you can frame a few questions to gauge your candidates’ soft-skills:

    • Communication: Assess candidates’ non-verbal behavior during the interview – a good question to ask engineers is how they respond to situational questions. Like, how did they improve a faulty/inefficient process in their team. Notice how they explain the situation, describe a model of behavior and ultimately outline an effective solution. 
    • Interpersonal skills: Ask projective questions – questions that prompt candidates to assess other people’s skills, capabilities, and approaches to problem-solving. This will help you understand if a candidate is able to think of their peers as a resource for achieving their own goals or source of knowledge and information. 
    • Learning abilities: High-performance teams all have one thing in common – the mindset and ability to constantly learn, unlearn and relearn. To assess a candidate for their learning abilities, previous work experience is a good place to start. Ask them to describe issues or challenges that they faced in their previous roles. Notice how they articulate episodes of where they had to comprehend new information – could be learning new skills or moving into a new project. 
    • Team play: This makes it into our list of highly-sought after soft-skills because collaboration is now the cornerstone for remote and hybrid teams. Ability to play well with others is often a defining trait for successful software teams. Ask how the candidate would address a team mate if  they couldn’t fulfill their duties in a timely and efficient manner. A response to this question will help you understand how they deal with people’s challenges and how empathetic they are.
    • Innovation and creative thinking:  Use a brainstorming approach to a real-life problem, give them a paper and a pen. Now, evaluate if a candidate can:
      • Propose new solutions as sit in the question?
      • Are the solutions applicable to real-world problems?
      • An ideal candidate will not only describe their ideas but also propose a way to realize them

Help Your Candidates Feel Comfortable

Interviews can be nerve-racking for candidates. To set a friendly tone for the conversation, you can begin by introducing the company, yourself and the role before asking them to speak. 

Remember, candidates have all had different life experiences and will have different communication styles. While interviewing them, ask them specific questions – some instead of asking them, “tell me something about yourself that’s not on the CV,” ask – “Tell me about a time when you…”

It’s natural for candidates to feel stressed or intimidated during interviews and anxiety might prevent them from giving thoughtful and informative responses. 

Focus on Fundamentals, Not Programming Language Specifics

In general, it’s a good idea to hire engineers for overall programming ability rather than language- or framework-specific knowledge. There are plenty of exceptions to this rule, like if you want to hire a senior data architect who has worked on a system like yours in the past. However, especially for more junior-level roles, the details of specific technologies can be learned on the job. 

What’s harder to teach are the fundamentals that make someone a capable engineer, such as problem-solving skills, logical thinking and curiosity. Languages and technologies change over time (you don’t see too many COBOL engineers these days). But with a solid foundation, an engineer can keep growing and learning new skills over a long career in your organization. 

For these reasons, it’s best to avoid asking coding questions and challenges that are entirely specific to a certain language or technology. In many cases, it’s a good idea to ask candidates to use the language of their choice when writing, running and troubleshooting coding questions. This flexibility will make them feel more confident and increase their chances of performing at their best.   

Prioritize Candidate Experience 

Candidate experience is an important determinant of employment decisions. Job-seekers are likely to refuse job offers after a poor interview experience. A bad interview and hiring process also reflects poorly on your employer brand. Here are some ways to enhance your organization’s candidate experience:

    • Effective communication – Candidates hate being kept in the dark about the hiring process. A good candidate experience offers support throughout the entire process.
    • Asking for feedback (and implementing it) – Ask the candidates for input regarding their hiring experience and suggestions for improvement. 
    • Technology – Coding interviews require appropriate tools to code, compile and debug. Poor technology affects candidate performance and may even cause them to drop out. 

Prioritizing candidate experience, especially for hard-to-fill software engineer roles, is crucial to hiring talented candidates. 

Conclusion 

Interviews are the engine that drives hiring: they allow employers and candidates to meet and assess each other and lead to either positive or negative outcomes. The interview experience for technical roles in software engineering will determine the candidate’s employment decision.

Adopting interview best practices during technical screens and coding interviews enables you to onboard new talent. Creating an inclusive interview space with skills-based assessment, asking open-ended questions and prioritizing the candidate’s experience are vital best practices for interviewing software engineers. 

12 Ways to Source Candidates Through Conversations

What are some strategies for sourcing candidates through conversations? We asked hiring managers and experienced talent acquisition professionals in order to get their best insights.

What are some strategies for sourcing candidates through conversations? We asked hiring managers and experienced talent acquisition professionals in order to get their best insights. From making your message stand out to building relationships you can tap into when needed, we found several tips that may help you use conversations to source talents for roles you need to fill. 

Here are 12 ways to source candidates through conversations.

Make Your Message Stand Out

“In today’s market, candidates are inundated with messaging, so it’s important to make you stand out. My tagline is a Ron Burgundy quote and I’ve done LinkedIn messaging campaigns featuring Vanilla Ice lyrics. I got over a 50% response rate on that Vanilla Ice one, by the way, so it works. Make your message memorable or at least warrant a response. No one wants another worn-out template to ignore.”

Jeffrey Boyle, Associate Manager, Talent Acquisition – North America
Indegene

Organize Webinars or Other Virtual Events

“Webinars and other free virtual events are a great way to source new candidates. Provide as much detail as possible about the event so that you can attract qualified candidates. Make sure your presentation topic caters to your audience. You want people to leave the event interested and ready to follow-up and connect with you. This is a great opportunity to create a talent pipeline, so be sure to appreciate your audience, follow up and stay connected.”

Phillip Lew, Founder & CEO
C9 Staff

Try Live Streaming

“I love the potential offered by live streaming platforms, such as Twitch. My co-founder, who’s a talented software developer, streams while he works. He succeeded in growing his following from 0 to 1,000 in a few months, and now most of our new candidates for technical roles actually come through his stream. The leads that we get are already familiar with our company culture as they have, in a way, worked together with one of our founders through the stream. Inviting people to join your work sessions is pretty much the closest connection you can create with potential candidates – everyone should try it.”

Max Korpinen, Co-founder & CEO
Hireproof

Engage Through Subreddit Debates and Exchanges

“Here’s an off-the-wall but potentially lucrative way to find candidates. Go onto a subreddit or other niche forum that’s relevant to your business. Comment in a thread or start your own and be part of a respectful yet engaging debate. This is the kind of content professionals in your industry enjoy reading – something that’s energetic enough to keep their interest, and focused around something only they would understand.

“Let it slip that you’re ‘always looking for workers who have experience in X’ or “if I could hire folks who know how to Y, my bosses would be thrilled.” You’ll get replies and DMs from candidates who were following your conversation and want to be part of your business. Not every candidate will be worthwhile, of course, but the ones that are have  essentially come to you for free. And if you leave the thread up, you’ll find it becomes a continual source of recruiting potential.”

David Patterson-Cole, CEO
Moonchaser

Personalize Messaging With Chatbots

“Gone are the days when chatbots were used solely for customer service. Today, they’ve also proven very useful for recruitment and hiring. With the modern customer expecting a personalized experience, recruits are beginning to expect much the same thing, especially today, when have the upper hand in the candidate-driven market. Adding a chatbot feature to your career portal is a fantastic way to personalize your recruits’ experiences inexpensively and with minimal effort. The chatbot can field simple requests and hand over the chat to your hiring manager to answer the more complex questions with a human touch.”

Scott Lieberman, Owner & Founder
Touchdown Money

Connect Through Professional Communities Like Fishbowl

“One strategy for sourcing candidates through conversations is using Fishbowl, a professional community to connect and talk with others in roles and industries similar to your own or what you’re targeting. While my agency is very niche in our location and sector, the topics, conversations and Q&A on this platform share so much intel on how candidates think about career options. Fishbowl gives you an opportunity to be anonymous and pose questions to candidates to understand their priorities. The platform also allows people to directly message someone (once you have enough “likes”) to have more one-on-one conversations to give advice. This, in turn, has led to connections on LinkedIn and referrals. I believe this platform provides a safer place for candidates to be honest and conversational, changing the recruiting world in a positive way.”

Rachel Newmyer, Sourcing and Recruiting Manager
Taylor White

Get Live On LinkedIn

“My means of conversation for sourcing candidates is definitely through LinkedIn, such that I literally have their work expertise right in front of me. I can engage in a casual setting to get a ‘feel’ of who the applicant is. I can even follow their history to determine if they’ll be a good cultural fit. What I like best in recent months per the new LinkedIn feature, and I can propose an instant meeting. LinkedIn is definitely the way to go.”

JK Bridges, Corporate Talent Acquisition
KACE Company

Use Conversational AI for Mobile Engagement

“Broken communication channels in the recruitment process have always been a pain point for candidates and employers. On one hand, candidates find it difficult to reach the recruiters to answer their queries or receive feedback. On the other, recruiters struggle to find the time to engage with candidates.

“Chatbots run on conversational AI platforms. They not only help streamline the recruiting and hiring process by automating search and selection, but they keep candidates engaged with 24/7 chatbot to answer queries at fingertips. AI uses a bank of predefined questions and answers to converse with candidate, immediately providing them with the information they need. Conversational AI provides a mobile engagement solution that offers innovative and personalized communication to regularly engage candidates. This provides a seamless candidate experience by making candidate communication convenient and enabling higher response rates when reaching candidates through other methods.”

Swechha Mohapatra, Head of Consulting & Delivery
hrtech.sg

Source Candidates Through Groups and Organizations

“Source candidates through groups and organizations that you are already a part of. Women in Tech (WIT) is a great example. This non-profit organization where women in tech are able to meet for webinars, networking events and panels with others in similar industries. Finding candidates here is great and fairly easy. Start with these types of organizations then go from there.”

Shaun Price, Head of Customer Acquisition
MitoQ

Develop Conversation Pipelines  

“One of my favorite things to do with candidates is an exploratory conversation. I find that you can sometimes get a more authentic view of a person when you’re chatting about their general interests and what they want out of a role rather than asking them questions where both you and the candidate have a specific role/job description/list of requirements in mind. Establishing and nurturing these relationships has allowed us to build strong pipelines of talent, which able to reach out to as soon as a role that aligns with what they want to do opens up. We’ve also found that our candidates become better promoters of our talent brand in the market when they see us as establishing relationships that are more than transactional, or focused on just immediate gaps/needs we have to fill – it’s a key part of our candidate-centric approach to talent acquisition.”

Patrick Ward, Manager, Talent Acquisition
Halloran Consulting Group, Inc.

Reach Out Through Phone Calls

“Sometimes the best method of engaging talent is the simplest and most underutilized. Pick up the phone! There are a multitude of contact finding tools available and so many phone numbers are publicly listed. I find that most people respond favorably to a well-timed call and a friendly voice.”

Jody Simon, Head of Global Sourcing
Okta

Build Relationships You Can Tap When Needed

“Sourcing candidates through conversations is less about ‘technique’ and more about ‘intent.’ Knowing that eventually everyone is a candidate, it’s important to build a good idea of what the person is looking for. If that authentically fits an opportunity you have right now, great. If not, it’s not a wasted conversation. When they are ready or when you get an opportunity, it will be an easy win. If you think this way for every interaction, after a decade of sourcing, you will have relationships for just about any task.”

Jonah Manning, Founder & Sourcer
Hire Wells

 

Types of Employment Background Checks for Talent Acquisition

After interviewing an applicant, you may be tempted to conduct a background check on your candidate. But should you just settle for a social media lookup, or should you go through more thorough and professional checks? Do the benefits of such checks outweigh the monetary cost?

What are the Benefits of Background Checks?

There’s no denying that conducting a series of background checks is expensive, but there are numerous benefits of taking this route. 

Here are 5 benefits you’ll experience with these checks.

1. Make Fully Informed Hiring Decisions 

A candidate may look good on paper, but they could be hiding something that may affect your hiring decision. Even if they aren’t lying, it’s better to be safe than sorry. After all, a bad hire could completely disrupt your company culture or cause serious legal and/or financial issues.

2. Reduce Criminal Risks in the Workplace

Just because a candidate made a mistake, it doesn’t mean they won’t be a good employee. However, it would be very unwise to hire someone with a criminal record if they’re working with children or seniors or in key managerial roles, as that could spell disaster for your company.

3. Verify Candidate Claims and Information

It’s not uncommon for professionals to lie about their certifications, education or identity, and some even get away with it their whole lives. However, if you work in an industry with a lot of risks, like finance, you’ll need to check for different financial certifications to stay compliant.

4. Mitigate Negligent Hiring Lawsuits

A negligent hiring claim is typically filed when an employer knew or should have known that a new hire could pose a severe risk. Negligent claims usually occur in nursing homes, hospitality, delivery companies, the HVAC industry, real estate and healthcare, so do your due diligence.

5. Understand Aspects of Their Personality

It’s not always wise to judge a person by their credit score if they aren’t managing your finances, especially after the pandemic where wage losses were prevalent. However, you can get a read on a person’s personality based on what they post on social media and other notable websites.

7 Types of Employment Background Checks

When it comes to recruitment, transparency works both ways. If you’re able to stay honest with your candidates, the following background checks are more likely to benefit your company.

1. Basic Identity Checks/Verification

Typically, a person will use a different identity to skirt background checks or limit their tax burden. Either way that isn’t the sort of person you want at your company, so you should always verify a person’s SSN and if it’s been reported missing or if it belongs to a deceased person.

While a person’s name, address and date of birth may not be as important, it can intensify fraud or active duty alerts on file. If you see any suspicious flags on file, be sure to report them.

2. Criminal Background Checks

Most employers already conduct criminal background checks, especially in high-risk industries, but it’s a good idea to perform these checks regardless. That’s because these background checks can see if any arrests, misdemeanors, felonies or warrants are attached to a candidate.

Your employees probably don’t want to work with someone who may be a sex offender or a violent criminal, so it’s essential to look into these matters before you offer someone a job.

3. Educational Background Checks

Rarely do employers perform educational, license or certification background checks, but they should. Candidates may lie for years that they have a degree, so they may have ample experience in their industry. 

It’s illegal to hire certain people to work in specific fields without the right qualifications, but even when it isn’t, it’s a bad idea to hire a liar, as they could be lying about other things, as well. 

4. Motor Vehicle Record Reports

If you need to hire someone to drive a company car or truck, you need to issue a motor vehicle record (MVR) report. If you’re subject to the U.S. Department of Transportation’s car regulatory requirements, then an MVR report background check is mandatory instead of optional.

An MVR check will check a candidate’s driving history, license status and class, endorsements, past license status, vehicular crimes, DUI convictions, traffic citations and much more.

5. Credit Score Background Checks

While a credit score background check can offer insight into debt issues, tax liens, poor credit and other money issues, it’s unwise to rate a person’s trustworthiness based on these checks. Five percent of bankruptcies are attributed to reckless spending, while 62% are due to medical debt. 

What’s more, 60% of people who file for bankruptcy earn less than $30,000 per year, so it’s more likely that a candidate is bad with money because they don’t have enough of it.

6. Fingerprint Background Checks

Fingerprint background checks are similar to criminal background checks, except they’re more accurate and virtually fraud-proof. A candidate may lie about their name, SSN or other info that could link them to a crime, but everyone is born with their own unique finger and toeprints.

The only downside to fingerprint background checks is how long they take to perform. If you need to hire quickly, understand that your results can take up to two to four weeks to arrive.

7. E-Verify Background Checks

E-Verify background checks verify the information on Form 1-9 documents, which immigrants need to prove their eligibility to work in the United States. When you participate in E-Verify, you need to post a “Notice of E-Verify Participation” poster in your business or on your website.

If the employee has been authorized, it means they’re allowed to work in America. If you received a Tentative Non-Confirmation (TNC) results, you won’t be able to hire them legally.

How Staffing Agencies Can Improve Client Relationships

As a result of the pandemic, staffing agencies have become the hidden backbone of the economy. With millions of people unwilling to return to work, staffing agencies have scrambled to meet demand and fill widespread vacancies for their clients. However, it’s a struggle keeping everyone satisfied in unprecedented times. 

Juggling clients and tracking assignments has become much harder for staffing agencies to manage. Not only is the market changing rapidly, but so is the way people work. Employee turnover is higher than ever, and the workers an agency does have are often spread out across a wide geographic range. So, an agency and its clients need to be on the same page for how to tackle the challenges of the post-pandemic world.

What’s more, in an age of remote working, personalized work relationships are becoming harder and harder to achieve. Staffing agencies are struggling to build trust and faith with their clients under shifting work conditions, particularly with less personal face-to-face interaction. Staffing industry experts may manage multiple accounts with clients they’ve never actually met in person. 

So, how can you deepen client relationships when the client is just a voice on the phone or an image on a screen? Or, even if there are in-person interactions, how can an agency build trust in an uncertain, potentially alienating market? 

Craft a More Personalized Approach 

Everybody likes to feel special, so you should make your clients feel special, too—regardless of the medium or mode of your interactions. You may be juggling many different clients and projects at once, but that doesn’t mean people should feel like they’re on the back burner. 

It’s essential to establish a direct line of communication with clients on either web-based or mobile tech platforms. Clients should be able to contact a staffing agency expert anywhere, anytime they’re in need. Think of a chatbot, but more personal—instead, they have a direct line to an employee with a face and a name. That way, they don’t feel like just another number. Or consider setting up a dedicated channel for that client on Slack or Microsoft Teams. Being able to chat directly with multiple people at your company can make a world of difference to clients. 

Even before you’ve established the communication groundwork, ask your clients what they’re looking for in a staffing agency and determine their long-term goals. Do they have certain revenue or staff numbers in mind for growth? Productivity indicators? Average time to fill assignments and vacancies? Ask specific and targeted questions when conversing with them. 

Then, leverage that information to form a personalized execution plan for how you will help them achieve those goals. Not only will it build trust with your clients, it will prevent you from pitching the same cookie-cutter plan to all of your clients.

Communicate Your Long-Term Goals 

Clients also want to be in-the-know about where you see your agency going. Are you planning on expanding the number of employees you’re taking on? Or perhaps reducing the number of clients that you serve to give each one better service? Communicating your long-term goals will build trust with your clients and give them a clear picture for what’s in store while you’re working together. This also allows you to humanize your agency—everyone can relate to and admire future ambitions and goals. 

To first determine these business goals, staffing agencies can enlist the help of technology like data analytics or artificial Intelligence to analyze current outputs and predict future company growth. There are a variety of tools out there to help measure productivity, whether it’s the number of clients you intend to acquire over a certain period of time or the improvements you’re planning to make in employee retention rates. 

It will also be beneficial for you to understand exactly how you are going to achieve your long-term goals. Again, it’s a numbers game. What is your capacity for clients and how will that change over time? What is your anticipated annual growth? Statistical modeling can be your friend here. These questions are essential to think about when considering how to execute your goals and will help your clients understand what you need to get there.

Remember, an agency that’s clear on its goals will better be able to build a culture of trust and accountability with its clients. 

Invest in New Technology 

If the technology you have isn’t up to par, consider investing in a new system. Specifically, one that can monitor and track staffing assignments in real time and help you juggle an arsenal of clients. Luckily, both time and attendance technology (T&A tech) and customer relationship management (CRM) systems are rapidly advancing to meet the needs of a changing workforce. 

In essence, T&A monitoring programs are a type of software that tracks time and wages for workers across assignments. Conversely, CRM tech is focused on managing and improving company relationships, so more on the communications side. 

T&A technology can help you track both tasks and time, ensuring you are issuing accurate invoices to your clients and avoiding any nasty wage disputes. So, when choosing a T&A system, ensure that it is user-friendly, allowing employees to automatically record their hours, and that it then calculates payroll for you. 

Investing in a T&A system that includes biometrics is also a smart move. This type of time management system requires employees to clock in using fingerprints, retinal scans or facial recognition. Currently, about 75% of U.S. companies fall victim to “buddy punching,” which is when a coworker clocks in for another employee. Biometric time attendance eradicates the possibility of buddy punching, cutting down on time theft and saving you and your clients money. 

CRM systems are more focused on finding and retaining clients. These systems do this by searching for and collecting client data across platforms and then organizing the data in one location to give you a complete record of the client. You’ll end up knowing them better than they know themselves. 

Investing in better systems will ultimately heighten efficiency and give you an edge over other staffing agencies—and your clients will feel it, too. You should want your technology to be as reliable and steadfast as your business. 

Continue Education and Development

As technology is improving and shifting at lightning speed, try to create structured learning opportunities for your employees and clients to follow new developments, such as educational courses or company-wide seminars. Regardless of the subject matter, it’s best to make a schedule that includes regular and repeatable learning modules and gives people the opportunity to complete the work in their own time. 

You can also extend the invitation to your clients to keep them in the loop. Educating and training your clients will save you time in the long run, as it’s a sure way to reduce confusion on their end and keep them updated on the latest developments. Moreover, it’s a way to bring everyone together to build better working relationships. 

Overall, offering supplementary resources will create a more adaptable workforce and clientele in a rapidly changing business world. Your clients will feel like they are a step ahead of the game if they’re up-to-date with industry changes and emerging technologies. 

The Bottom Line

Clients are the heart of any staffing agency. It’s thus imperative to foster personalized client relationships, developing an excellent reputation for yourself in an already crowded industry. Otherwise, clients can always look elsewhere—they have plenty of choice.