I recently had a day full of eye opening experiences. The kind of day that makes you wonder if there is a full moon or if you did some wrong to someone but was unaware. I run my own business and this day reminded me of some simple, common sense, wisdom:
Customer service is not Monday through Friday 9 to 5pm. That is convenient to you, and only you. Not your customer. Bankers hours are good for who? Bankers.
And please don’t offer to come to my house to service something or install something new and require that I have to take a day off from my job in the worst economy in a hundred years. Why do I have to spend money on your product or service and lose day also? Gee, thanks! Your company is so awesome! Nope, your just like the rest.
And while I am at it, how about those great conversations we have…….“Oh, thank you, I am really interested in your professional services offering. But I can only talk to you during regular business hours?” Hmmm. “Well my business hours are 60 hours a week.” Don’t expect me to place you in control of my career, health, house, car, money, kids, marriage, or family if you can’t make time for me also! You can be in charge of my lawn care though. It has free time all day.
Yes, we all need time off and I am a huge proponent of down time. But if you do not run your business in this economy with the customer in mind, you will fall behind. Fast.
Continue reading “Your Service Sucks, That’s Why!”