Keeping It Real: 5 Rules for Social Media Engagement

I’m often told, and I’m actually not entirely sure what this means, that I “keep it real.”  

While I think that phrase was fresh about the same time as the Prince of Bel Air, I also participated in a panel called “Keeping It Real in HR” at an annual SHRM Young Professionals national conference a few years back, so I’ll pour one out for Uncle Phil and own it.  

I hate taking a compliment, particularly since most of what I do is predicated on pissing people off, which makes me feel way more comfortable (and, frankly, fulfilled) than when people say nice stuff.  

Which might be why I rarely do, myself.

I was contacted by a friend and fellow recruiting industry observer the other day, who was offended by an anonymous Twitter account which, by all accounts, existed primarily for the purposes of flooding the back channel of an event with vitriolic attacks that, back before social media, used to be called libel.

I won’t do the dignity of acknowledging that account, or the specific circumstances behind it, but it directly addressed perhaps the fundamental problem, and my biggest pet peeve, with this whole social thing, particularly in an industry as insular as online recruiting and HR.  It’s the antithesis of keeping it real; it’s more or less content cowardice.

Own your voice.

Don’t hide behind some silly avatar or snarky handle that only pops up once in a while, like digital herpes, to wreck havoc and disappear until the next hashtag rolls around.  If you won’t put your name on it, then don’t put it out there on social.  Period.

5 Rules for Social Media Engagement

Here are the basic rules of engagement for participating in the online HR and recruiting conversation:

1. Don’t sell your products or services without first adding value.

2. Disclose any or all agendas, and clearly identify whether or not you’re speaking as yourself or on behalf of a company.

3. Don’t make personal attacks – attacking products and sweeping archetypes like, “agency recruiters” or “HR generalists,” however, is OK.  But if you ever actually call someone out, make sure you can back it up.

4. Don’t make noise for the sake of being heard.

5. Own everything you do.

That’s not hard.  But when you choose to eschew a real byline for some silly persona (which, by the way, I can tell you can be done using an actual identify), then you’re not being a troll.  You’re being a douche bag.  And for an audience that mostly deals with candidates and hiring managers all day, there’s no need for more of that in this corner of the world of work.

I can think of a dozen people I know who do this crap off the top of my head, and the justification across the board is, “this way, I can say stuff I’d never be allowed to say if I revealed myself.”

That should be your first tip off right there – sure, you can spill the dirt about recruiting in a way that would be highly illegal if you didn’t hide behind an avatar, but if it’s a violation of what your professional ethics – which is implicit in anonymity – then you should probably stop right there.

Because when you go after people who have the cajones to actually use their real identity, you’re not only hurting feelings, you’re hurting livelihoods.  I know of another instance where a completely separate fake account on a hashtag being monitored by a potential employer ended up in a candidate not getting a job offer because of what was likely intended as a joke.

But if you think jobs are a joke, and hide in fear of being found out instead of found online and in person, I’d suggest you’re likely in the wrong line of work.  You should really consider going into a career in finance.

By Matt Charney

Matt serves as Chief Content Officer and Global Thought Leadership Head for Allegis Global Solutions and is a partner for RecruitingDaily the industry leading online publication for Recruiting and HR Tech. With a unique background that includes HR, blogging and social media, Matt Charney is a key influencer in recruiting and a self-described “kick-butt marketing and communications professional.”