Fostering a diverse and inclusive environment in any organization is necessary. Workers in inclusive companies report being more productive and proud to be part of the organization they are in. Most importantly, prioritizing diversity and inclusion is simply the right thing to do.

To build a more inclusive company, the HR department must be trained to ensure they make hiring decisions without bias and discrimination. Here are several reasons why diversity, equity and inclusion (DEI) must start with recruitment training:

1. Building Awareness and Changing Mindsets

Often, unconscious biases can — subtly and unintentionally — influence decision-making. Training can bring these biases to light, making recruiters more aware of them. When recruiters acknowledge and address these biases, they are better positioned to approach their roles with an open mind, ensuring that all candidates, irrespective of their background, are assessed on merit alone.

2. Reflecting on the Global Talent Pool

A diverse recruiting workforce is likelier to understand, connect with and fairly assess candidates from varied backgrounds, experiences and cultures. Training equips recruiters with the skills needed to interact empathetically — as opposed to sympathetically — with a broad spectrum of potential employees, ensuring they’re not unintentionally favoring or neglecting any particular group.

3. Enhancing Communication Skills

Effective communication is a basic requirement of any recruiting process. Training in diversity and inclusion must include enhancing a recruiter’s communication skills, allowing them to connect more authentically with candidates. This can provide a positive experience for candidates and foster a more inclusive impression of the company.

4. Comprehensive Understanding of DEI Goals

Diversity and inclusion extend beyond race and gender. It also considers factors like age, disability, sexual orientation, socioeconomic status, etc. Training ensures that recruiters understand what DEI entails, allowing them to holistically evaluate candidates and ensure that the company has a diverse talent pool.

5. Boosting Employer Branding

When an organization’s recruiting team is well-trained in DEI, it reflects positively on the employer’s brand. Candidates today, particularly younger generations, are keen to join progressive and inclusive organizations. Training recruiters in DEI can attract a diverse range of talents and position the organization as a desirable workplace.

6. Ensuring Compliance with Regulations

In certain countries and regions, there are regulations in place mandating specific DEI requirements. Training ensures that recruiters are well-versed with these regulations, helping organizations remain compliant and avoid potential legal problems.

Elements to Include in DEI Training

Training for inclusion and diversity demands careful thought, planning and an unwavering commitment. A robust training program empowers employees, bridges existing gaps and cultivates a culture of acceptance and mutual respect.

Prompting participants to reflect on their biases, beliefs and behaviors using self-awareness activities is essential. This paves the way for recognizing and countering unconscious biases.

Offering clear definitions for diversity and inclusion ensures everyone has the same baseline, covering aspects like race, gender, sexual orientation, disability, age and socioeconomic status. To deepen understanding, integrating case studies and real-life scenarios shows the nuances of workplace inclusion and diversity. Modules might highlight statistics from the U.S. Equal Employment Opportunity Commission’s report that found 83% of executives in the tech sector are white and explain why that’s problematic for the industry as a whole.

Supplementing the definitions with interactive modules, like group discussions, role-playing and simulations, offers hands-on experiences that nurture empathy. Creating a judgment-free environment that allows participants to share experiences, raise concerns and ask questions candidly is also essential.

A brief dive into the historical and cultural contexts of various diversity issues can also provide a richer perspective, enabling attendees to appreciate the roots of biases and the necessity for inclusion. With the landscape constantly evolving, it’s essential to rope in expert facilitators who bring credibility and a wealth of contemporary knowledge to the sessions.

Training shouldn’t just stop at awareness — it should also guide participants towards actionable steps they can undertake daily to champion inclusion and confront biases. Recognizing that learning about diversity is an ongoing process, the company must provide continuous education through refresher courses and updated resources.

Feedback mechanisms and evaluation strategies, like surveys and behavioral observations, offer insights into the training’s effectiveness and areas for refinement. As organizations differ in their challenges and demographics, customizing training content optimizes its relevance. Moreover, equipping participants with supplemental resources, such as books and videos, can facilitate self-study.

Lastly, visible leadership involvement is non-negotiable, as it shows the organization’s dedication to upholding the tenets of diversity and inclusion.

Developing DEI Starts with the Recruitment Team

While many factors contribute to building a diverse and inclusive recruiting workforce, training is where it all starts. It equips recruiters with the right tools and mindset to approach their roles with a more inclusive mindset and strengthens the foundation of the company overall.

Trained recruiters can enhance an organization’s brand and ensure compliance with regulations. Organizations prioritizing DEI training will also attract the best talent and contribute to positive social change.

Diversity and inclusivity is a topic that is constantly evolving as more underserved groups find their voice and fight for their place in society. Rather than a tick-the-box exercise, it should be part of the organization’s fundamental values.

Devin Partida

Devin Partida is a business technology and talent recruitment writer. She is also the Editor-in-Chief of