Hazlet, NJ (PRWEB) November 09, 2011 iCIMS, a leading provider of Software- as- a- Service talent management solutions, today announced the appointment of Darren Ault as Director of Client Relations and Trinh Bui as Manager of Enterprise Client Relations. Focused on supporting iCIMS’ 1000+ clients, Ault and Bui will be responsible for developing strategies to enhance the customer experience.
Ault will manage a team of Client Relationship Directors (CRDs), who oversee customer accounts and are dedicated to user adoption and satisfaction. On a daily basis, the CRD Team provides strategic consulting and best practice recommendations, as well as connects iCIMS customers with the appropriate resources to address their more technical needs.
With more than 17 years of experience in sales and sales management, Ault will provide direction and a scalable growth strategy to the CRD team. By the end of 2011, the team is projected to increase by 50%; a strategic move to accommodate iCIMS’ rapidly expanding customer base. In addition, Ault will oversee segmentation of the CRD team, ensuring that customers can work with CRDs who have experience with similar organizations and business challenges.
A key new hire for the “Enterprise” segmentation is Trinh Bui, Manager of the CRD Enterprise Team. In this new role, Bui will oversee the day-to-day operations of the group managing iCIMS’ largest client accounts. Prior to joining iCIMS, Bui worked for Indeed.com as the Director of Account Management and TheLadders.com as the Manager of Account Management.
“Our selection of Darren and Trinh for the new CRD leadership positions is a testament to iCIMS’ ongoing commitment to delivering the best customer service in the industry,” said Adam Feigenbaum, iCIMS Chief Operating Officer. “Darren and Trinh will draw on their years of experience to incorporate new and innovative ways to add value to our clients and ensure their satisfaction with iCIMS year after year.”
Darren and Trinh will also lead the CRD team in cultivating resources to help clients optimize processes in every stage of the talent management cycle. In addition to helping clients get the most out of iCIMS’ core applicant tracking system, the CRDS are responsible for helping them expand their use of the Talent Platform into other areas such as onboarding, employee data management, and performance management.
By Tim Spagnola
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