The Right CEO Personality for Process Improvement »
I recently argued that in industries such as distribution and logistics (Amazon, FedEx, UPS), process manufacturing (Exxon), insurance (Aetna), restaurants (McDonald’s), and retail banking (Bank of America, Citibank, Wells Fargo), continuous process improvement is essential. I also argued in my last post that the CEO has a critical and unique role to play in process improvement, enabling a company’s activities to be redesigned across functions and divisions.
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By Tim Spagnola
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