5 Metrics to Check the Effectiveness of Your Employee Referral Program

We recently measured the referral programs of over 145 companies for some really cool findings. You might be surprised to learn, for example, that companies 4-6 years old have worse performing referral programs than the rest.

Once you look at the data though, the next question is this: “Well, how can I use this to make sure that my referral program works?”

A good referral program should let you kill three birds with one stone. In an ideal world, your referrals should help your company:

1. Hire better people;
2. Hire them more quickly; and,
3. Hire them at a lower cost.

However, there are a lot of different types of referral programs, and not all of them will accomplish the same thing. Some referral programs will get you better quality candidates at a similar cost, while others may drastically reduce cost or time to hire, while keeping quality constant.

What’s more, referral programs aren’t one-size-fits-all, and what accomplishes one thing at one company might not work the same way at yours. Finding the right one for your company will take some trial and error. So where exactly do you start?

First, you need to define your referral program goals

What are you hoping to get out of your employee referral program? Do you care more about hiring better people, or hiring them faster, or at a lower cost?

Once you’ve answered that question, you can decide how you want to measure your progress. To make it easier for you, we’ve listed some common referral program goals, and paired them with useful metrics for measuring program effectiveness.

For example:

Goal 1 – Increase employee engagement

Metric: Referrals per employee

What to ask: How many referrals is each employee sending in per month?

Goal 2 – Get better quality referrals

Metric: Interviews per referral

What to ask: How many employee referrals this month have made it to the interview stage?

Goal 3 – Reduce the cost of hiring

Metric: Referrals per job opening

What to ask: How people were referred for the open job on the sales team?

Goal 4 –  Reduce time to hire

Metric: Referrals per month

What to ask: How many total referrals were there this month?

Goal 5 – Hire better quality people

Metric: Hires per referral (net conversion)

What to ask: How many referrals invited to interview are ultimately hired (and how are they performing comparatively)?

You can find more data that we collected (and it’s all free) about different referral programs and how to measure effectiveness from 145 companies at referralprograms.org

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