HCM Talent Technology Roundup July 28, 2023

Research from Stanford University reveals that at least some software solutions used to uncover AI-generated text can discriminate against non-native English speakers. According to the Guardian, tests on seven software products used to detect such text can discriminate against people whose first language is not English. The researchers said that the “99%” accuracy rate touted by some detection products is “misleading at best.”

beqom released a pay prediction tool to help HR managers make data-driven decisions regarding compensation. The product uses machine learning to make pay recommendations and recommend pay ranges. It also allows managers to run simulations to see how proposed compensation compares to the market. With it, beqom hopes to help organizations better attract and retain employees.

The chatbot market is big and getting bigger. New estimates show the sector’s value will grow from $5.4 billion this year to $15.5 billion by 2028, a CAGR of 23.3%. According to research firm MarketsandMarkets, the growth is being driven by technology advances, a growing need for 24/7 customer support at lower cost and an increasing focus on engagement through different channels. While the report focuses on customer-support questions, many of those issues track to the needs of HR and talent acquisition.

Pay for Americans will increase an average of 3.8%, with higher increases seen in some states, industries and other countries. According to Payscale, the proportion of U.S. organizations expecting their salary budgets to either increase or stay the same as last year is 78% in the United States and 81% in Canada. However, the market has cooled off since the Great Resignation, with unemployment increasing and inflation dropping. The percentage of organizations expecting to lower their salary increase in 2024 has risen from 9% to 22%.

Speed is more important than accuracy for employers when choosing a background screening provider, according to a report from SHRM. In fact, during 2023 accuracy has declined as a priority from 75% to just 49%. The change, said HireRight, can be attributed to companies’ increased difficulty finding and onboarding talent.

ID.me extended its partnership with Sterling to help employers confirm candidate identity. Additionally, the companies plan to introduce new offerings including solutions to help companies protect against interview fraud and streamline I-9 document verification.

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