NEW YORK, March 21, 2012 /PRNewswire/ —
Huxley Associates is pleased to announce [05th March 2012] that it has been awarded a place on Inavero’s 2012 Best of Staffing™ Client list. Presented in partnership with CareerBuilder, this is the only satisfaction award in the US to recognize staffing firms that receive remarkable reviews from their clients. Fewer than 1% of North American staffing firms made the 2012 Best of Staffing Client List.
Huxley’s US Director Morgan Kavanagh commented: “With so few of our industry peers making the list, we are honored to be recognized for our efforts. In 2011 we set out to improve our customer service by spending more time with and really listening to our clients.
The whole US team played their part in securing this fantastic achievement and should feel extremely proud. Going forward, we are confident that we can continue to deliver an improved and better service, with both client and candidate relationships sitting at the heart of our 2012 strategy.”
Staffing firms competing to make the Best of Staffing list underwent a rigorous, independent client survey process followed by careful analysis of responses to determine satisfaction levels. Huxley Associates received satisfaction ratings of 9 or 10 out of 10 from 55 percent of their clients, significantly higher than the industry’s average of 30 percent. Best of Staffing participants secured a place on the list by earning an average Net Promoter Score that was nearly double the national staffing industry benchmark for client satisfaction.
“The staffing industry continues to play a key role in helping to revitalize the economy,” said Eric Gregg, Inavero’s Founder and CEO. “Staffing firms give growth-minded organizations a more flexible alternative to recruiting their own employees, letting both the employee and employer determine if the fit is right for a more permanent position. Both sides receive tremendous value in a flexible, yet meaningful working relationship, and as they engage with staffing firms to help achieve those goals, the service experience they have is very important to their success. The Best of Staffing lists are a resource for businesses and talent who are trying to find staffing firms that provide exceptional service.”
By Tim Spagnola
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