SALT LAKE CITY–(BUSINESS WIRE)–inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, announced today that a medical staffing and management company selected the inContact contact routing, eLearning, Hiring and Quality Management solutions to power its more than 100-seat contact center.
The medical staffing and management company has experienced significant growth due to organic growth and acquisitions. As a result, the company needed to consolidate its operations with an enterprise-grade solution that could scale with the company as it continues to grow, while only paying for the capacity they use. Additionally, as the company grows, it anticipates adding more agents to its contact center, which will be enabled with the inContact workforce optimization solutions, including eLearning, Hiring and Quality Management.
“Rapidly growing companies benefit significantly from the inContact cloud-based delivery,” said Paul Jarman, inContact CEO. “inContact delivers a comprehensive enterprise-quality contact center solution, including both contact routing and workforce optimization solutions, all on a pay-as-you go basis that can scale to meet company growth.”
By Tim Spagnola
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