I'm the Head of Customer Insights and Market Research, Product Strategy, at PageUp. My areas of expertise and passion are business intelligence - gaining actionable insights from organizational and market data, and thought leadership - what are the trends and ideas shaping the fields of HR, talent management and the future of work, and what is the influence of technology in shaping the field. I have over 20 years of experience as a research analyst in a career that has included molecular biology, strategic and business consulting and equity research roles at The University of Melbourne, PA Consulting Group and Merrill Lynch.