Jonathan Lupo

Jonathan Lupois a human-centered design leader with more than 20 years of experience creating new, multichannel, digital products for businesses that span many verticals, including healthcare, retail, eCommerce, and life sciences. His focus is on customer experience—improving enterprise and consumer CX, andhelping clients createhuman-centered culturesas they undergo digital transformation initiatives. Mr. Lupo has helped several leading household brandsenvision and implement multi-channel and immersive (AR/VR) customer experiences. He co-founded Empathy Lab, a digital strategy and user experience design firm acquired by EPAM. At Empathy Lab, he acted as Chief Experience Officer (CXO), and was responsible for establishing the firm's UX design, visual design, and content strategy practice, tools and service offerings.