[PODCAST] Features, Benefits & Attributes – The Ins & Outs of Product Marketing

So, is Amazon a good brand or a bad brand? And what does that matter for #HRTech?


Remember when Amazon’s culture was criticized?

Back in August 2015, The New York Times published an “expose” on Amazon’s culture, entitled “Wrestling With Big Ideas In A Bruising Workplace.” The article got a bunch of attention and still gets mentioned/discussed even now (it was published basically a half-decade ago). 

The biggest tenet of the article is that people at Amazon work long hours and managers can be intense. People were, for some reason, up in arms about this. 

But consider: in Q4 2019, their revenue was over $87 billion. Their founder is ostensibly the richest guy on the entire planet.

Wouldn’t you assume that people work hard? 

When you use Amazon, and the experience of getting stuff is pretty frictionless (minus during #coronavirus), wouldn’t you assume that involves a lot of work and managers raising voices on the back-end of the operation? 

Of course. And the branding of “bruising workplace” and “long hours” attracts many people. It’s been an employer branding position for hedge funds, for example, for years. 

 

That’s all an introduction to saying …

… every organization has brand attributes. 

They appeal to different people. 

There is no one size fits all in this whole “trying to figure out your career” and “trying to figure out who you want on your team” intersection. 

Some places are fully-remote (like Automattic, the parent of WordPress) and do great work, but have a more relaxed vibe. Some places you regularly put in 80-hour weeks building something massive. 

Each brand has features, benefits, and attributes. Consumers and clients do respond to those, and those are reflected through the marketing you put out, the way your sales team approaches people, what you do in the community, the colors you use in branding, etc. It’s a giant ecosystem.

 

And in the same vein…

Every product that your brand puts out has features, benefits, and attributes. A lot of those features may be similar to your competitors. 

Do you have an onboarding suite? Cool. So do 40 other companies, and some of them might even focus there. 

It’s a bit harder than we openly admit to differentiate on features and benefits alone because so many of them overlap — and as people (devs, marketers, etc.) move between similar companies within an industry (#HRTech), the product features end up overlapping even more.

So, in a way, your biggest point of difference might be the features, benefits, and attributes of your brand, as opposed to your legacy product

Not everyone always understands this.

Ryan Leary and William Tincup discuss that, and more, in this episode.

William Tincup on EmailWilliam Tincup on FacebookWilliam Tincup on InstagramWilliam Tincup on LinkedinWilliam Tincup on PinterestWilliam Tincup on TwitterWilliam Tincup on Youtube
William Tincup
William is the President of RecruitingDaily. At the intersection of HR and technology, he’s a writer, speaker, advisor, consultant, investor, storyteller & teacher. He’s written over 250 HR articles, spoken at over 350 HR & recruiting conferences and he’s conducted over 1300 HR podcasts & webinars. William prides himself on being easy to find on The Internets, Google him, and connect with him via TwitterFacebook, Instagram, LinkedIn, and YouTube.

William serves on the Board of Advisors for Hire Wells, Worksense, Wedge, Optimal, Rolebot, Gustav, Humantic, TechScreen, altru, Brazen, Engagedly, Echovate, VibeCatch, Continu, Happie, Work4, and SmartRecruiters. He’s an active mentor with ATK LABS (Israel) and Talent Tech Labs (New York City). He was previously an advisor to Hyphen (sold to Betterworks Q1 2020), Causecast (sold to America’s Charities Q3 2019), RolePoint (sold to Jobvite Q4 2018), PeopleMatter (sold to Snag Q2 2016), Good.co (sold to StepStone Q1 2016) Smarterer (sold to Pluralsight Q4 2014) and a board member of Talentegy (sold to Jobvite Q3 2020), Chequed (merged to create OutMatch Q3 2015).

William is a graduate of the University of Alabama of Birmingham with a BA in Art History. He also earned an MA in American Indian Studies from the University of Arizona and an MBA from Case Western Reserve University. William holds six distinct certifications: “Trustee Management & Development” from United Way Blueprint for Board Service, “Leadership Development” from Leadership Fort Worth, “Certificate in Nonprofit Management” from The Mandel Center for Nonprofit Organizations, “Trustee Management & Development” from Business Volunteers Unlimited, “SHRM - SCP Certification (Senior Certified Professional)” from SHRM and, “Senior Professional in Human Resources (SPHR)” from the HR Certification Institute.
Ryan Leary on LinkedinRyan Leary on Twitter
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CMO & Editor-at-Large at RecruitingDaily
Ryan Leary helps create the processes, ideas and innovation that drives RecruitingDaily. He’s our in-house expert for anything related to sourcing, tools or technology. A lead generation and brand buzz building machine, he has built superior funnel systems for some of the industries top HR Tech and Recruitment brands. He is a veteran to the online community and a partner here at RecruitingDaily.



William is the President of RecruitingDaily. At the intersection of HR and technology, he’s a writer, speaker, advisor, consultant, investor, storyteller & teacher. He’s written over 250 HR articles, spoken at over 350 HR & recruiting conferences and he’s conducted over 1300 HR podcasts & webinars. William prides himself on being easy to find on The Internets, Google him, and connect with him via TwitterFacebook, Instagram, LinkedIn, and YouTube.

William serves on the Board of Advisors for Hire Wells, Worksense, Wedge, Optimal, Rolebot, Gustav, Humantic, TechScreen, altru, Brazen, Engagedly, Echovate, VibeCatch, Continu, Happie, Work4, and SmartRecruiters. He’s an active mentor with ATK LABS (Israel) and Talent Tech Labs (New York City). He was previously an advisor to Hyphen (sold to Betterworks Q1 2020), Causecast (sold to America’s Charities Q3 2019), RolePoint (sold to Jobvite Q4 2018), PeopleMatter (sold to Snag Q2 2016), Good.co (sold to StepStone Q1 2016) Smarterer (sold to Pluralsight Q4 2014) and a board member of Talentegy (sold to Jobvite Q3 2020), Chequed (merged to create OutMatch Q3 2015).

William is a graduate of the University of Alabama of Birmingham with a BA in Art History. He also earned an MA in American Indian Studies from the University of Arizona and an MBA from Case Western Reserve University. William holds six distinct certifications: “Trustee Management & Development” from United Way Blueprint for Board Service, “Leadership Development” from Leadership Fort Worth, “Certificate in Nonprofit Management” from The Mandel Center for Nonprofit Organizations, “Trustee Management & Development” from Business Volunteers Unlimited, “SHRM – SCP Certification (Senior Certified Professional)” from SHRM and, “Senior Professional in Human Resources (SPHR)” from the HR Certification Institute.

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